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MSE Energy Big Switch Oct 2025
I have received email about the latest Collective Switch for energy and have tried to check the tariff details through the cheap energy club. But when I try the links, I get the message: Unfortunately, you're not eligible for this tariff This may be because it's not compatible with how you pay for energy (eg, it's Direct…
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Wrong entry on credit file, huge impact - where do I stand?
Hi, So earlier in the year I completed a energy switch from one supplier to another as my cheap deal had reached the end of term. EDF agreed the handover meter readings and all was well I thought. New payments have gone via direct debit to new supplier, old direct debit still live to clear/refund any over or under…
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MSE News: Ovo Energy to double cost of home EV charging for some – should you ditch and switch?
Ovo Energy is hiking the cost of the electricity unit rate on its popular 'Charge Anytime' electric vehicle (EV) add-on from 7p/kWh to 14p/kWh on Tuesday 4 November, while launching new optional monthly subscriptions at the same time. If you're an existing Charge Anytime user, you'll need to weigh up whether to stick with…
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Moved: Eon Next demanding more proof of solar ownership
This discussion has been moved.
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Final Bill Credit Repayment - Octopus Energy
I've recently left Octopus Energy, I switched away from them on the 26th August and I got a final bill from them on the 9th of September which clearly stated the balance owing to me would be repaid by the 24th of September but this wasn't paid over until the 20th of October. I had to chase to get this refund and I was sure…
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Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
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Hive heating
Hi I recently moved 3 months ago and it already had a Hive heating system. I have the app using my email address and phone number (which the previous owners set me up I believe) but Hive will not accept phone calls or webchat from me as they say they don't recognise my personal details. I have emailed them 3 times and…
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LPOA and utilities
Hoping this is correct forum as it’s to do with a utility company and bill management. I have LPOA for my Mum for both Finance and Health. She is now no longer able to manage her finances without support snd we are finding post stuffed everywhere. I have registered LPOA for every organisation she’s involved with, without…
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Where is this all electricity use coming from?
We are a family of 4 and our electricity bill estimates our annual usage at 5000 KWhr which is quite high. This was before we bought an EV so the usage will be closer to 9000. Iam at a loss to where all this usage is coming from. We are normally careful, dont leave lights on in unused rooms...etc. We are currently with…
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EON - is it a requirement to use their budget app to pay a debit
Hiya, This is quite long, but with multiple issues, but the main issue is at the bottom as a TLDR. Up until recently, our Direct Debits have been affordable. However, a debit balance started and began to build. The bill reassures me that we are still paying enough. Over time, the debit builds, but the DD remains the same.…
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oil fill rad
can anyone advise i'm on edf and on there sunday saver getting between 8-12hrs free electric on a sunday now ive seen on tesco site there offering a 2kw oil filled rad for £48/ screwfix 2.5kw same price i was thinking of getting this and only using it on a sunday with the free electric as winter is around the corner and…
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Moved: LanesGroup flooded my garden with raw sewage –Sewage Provider cleaned it up, can I get compe…
This discussion has been moved.
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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Octopus Warm Home discount
What exactly is the criteria for group 2 warm home discount? We have an old terraced house (1890)our 19 year old receives UC+PIP but isn't named on the bill. Husband and I don't claim UC but we received the £150 last year
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Aclara meter clock and readings
Hi all Hopefully someone can help me - how do I check if my smart meter have the correct time. I have Aclara meter but there are A and B buttons none showing the time . Is it always correct time because the meter is smart? Reason for asking is because I moved flats but In the same building so all appliances are the same .…
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Petition To Ban Exit Fees Within Suppliers
I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal. For that reason I have…
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New MSE Octopus tariff that is nowhere to be found on the page?
Hi all, I am due to either renew or switch my tariff. I am currently with Octopus on their Octopus 12M Fixed October 2024 v2 tariff. I am on a day/night tariff, but have asked for a single-rate option as it seems that I am actually wasting money on the day/night one. The quote that Octopus have offered to me was under…
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EDF cancelled DD for existing debt
Hi, has anyone experienced EDF cancelling a DD for a debt and not getting in contact? I set up a DD with EDF to pay remaining monies owed due to switching to a cheaper energy company. For over a year the DD came out my account without much thought, I logged into the EDF app today to check on it and noticed it said the debt…
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Heat only boiler timings
During the week I set the water to start heating up at 5.30am, and daughter is in the shower at 6am. It usually only takes 20 mins to get to temperature in the warmer months. Now that the heating will start to kick in too before we get up, this will take priority over heating I'm guessing or do they work together? Only got…
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Outfox refusing to give full refund
When I joined Outfox a year ago, they charged me £145 per month, then put me up to £217. I have solar panels. I have recently changed my tariff with them and am now paying £150 per month. I am £250 in credit. When I asked for refund, I was told I could have £100 back as they like to have a month direct debit in advance.…
For questions about water supply to your home.
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Most recent: Can I be forced to have a water meter? by matelodave
19 June at 2:44PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.