British Gas Bills

Thetermin8or

Hi All

I am having nothing but trouble with my British Gas Bills.
My mother died last year then British Gas started bombarding me with letters and request for payments etc.
I have now spoken to three or four separate people from British Gas who have assured me that everything has been sorted out with accurate bills and the situation explained about the bills my mum left behind and reassured me it was now all on their system and correct.

I have recently received more bills from them that are not showing everything they told me and said they will do and this is causing me extreme upset and stress. Everytime I call them, the person says everything is updated and I am happy with what they say, only to receive another bill a week or two later with nothing changed like they keep telling me.

My question is here:
What should I do from here?
If I call them again, I will be told what I want to hear then receive a bill that does not reflect what I will be told and promised.

Any other members that my have had this happen or any friendly advice would certainly be welcome.

Thanks in advance
A

Brie

Are paying for bills for a property you don't own/live in?  Are you dealing with the bereavement team?

Did you mom leave an estate for which you are executor?

born_again

Were they informed at the time when she died?
Were meter readings taken at that point or just after?
Has anyone living in the property since her death?
As bills will still being applied due to Standing Charges at the very least.

twopenny

Contact as in old fashioned writing to the Complaints Department with details of what has happened and photocopy the death certificate.

It's the only thing that worked for me.
They have a 2 week response time but I did get an apology and it was resolved.

Gerry1

Don't phone, keep everything in writing so that you have an audit trail.

Call centre staff are pressurised to meet call handling targets, and it's not unknown for them to say what you want to hear just to shut down the call.