Eon billing me when I have a prepayment meter

Pootle55

Hi, I bought a holiday home on 15th December 25, was told the prepayment key meter was with Ovo in all the paperwork, even called the Estate Agent to ask the previous owner and was told it was with Ovo. Spent 5 hours on the phone to Ovo, who told me my electric was with Octopus, Octopus told me my electric was with Eon, Eon then telling me it was with SSE, which is in the key, and when I called them they said it would be Ovo, as they had sold the account to Ovo, called Ovo again and was told it was moved to Eon in March 25. Eventually gave up as we were freezing and just topped up the key so we could get some heating on.
Topped up to £75 on the key so with the daily standing charge by the time we go back in March will mean we still have credit and left it, everything switched off on 23rd December.
Emailed Eon when I got back and eventually got them to send me a letter saying the electric is with them
Since then I have spoken to Eon at least once a week, and have had numerous emails and texts asking me for money on a bill which we should not have. They are telling me i have a credit meter which I do not. Today's bill was £153, when I had it reduced back to zero on Friday. 
I have sent photos of the prepayment meter but they said they cant stop the bills until I go out and take a photo of the whole meter cupboard to prove there is no other meter, which I know there definitely is not.
I think they are billing me for another chalet, as there were 4 new chalets built with the same door number as mine, just a,b,c and d after it.
Its giving me sleepless nights and worry as I cannot have missing payments on my credit file due to my job, I risk losing my job if my credit file shows missed payments.
What can I do? I am going to call them in the morning and raise a complaint but want the bills to stop! Thankyou

molerat

I suspect all 4 of you are in a muddle, a classic cross meter situation caused by the property developer and whoever fitted the meters.  Do your addresses show up correctly on the postal data ? https://www.royalmail.com/find-a-postcode?iid=RM0524_HP_SER_SEND_FIND  

Have you got an actual bill ?  If so there will be a meter serial number on it.  All 4 of you are going to have to get together and compare meter serials with bills and properties, that is going to have to be your starting point.  If you check here https://www.energynetworks.org/customers/find-my-network-operator

 there are links to the DNO websites where you will be able to input your, and the other properties, address and see who the supplier is listed as.  These things are often a nightmare to sort out.

Pootle55

Thankyou, the address does not come up on the address finder and even on my solicitor info it has 2 postcodes.

The units were built in the 50's and in the last 10 years are now all privately owned.

There have been 4 new built across from me that have the same number, but a, but, c and d.

I was told by Eon that my meter had been decommissioned and taken out in July and replaced with a smart meter but we only have the prepayment meter, which I have sent photos of to them. We dont even and the unit has never yet had WiFi, so a smart meter could not have been fitted!

Eon have said they need more photos of the entire meter box when I go over in March but daily I am still getting asked to pay a bill which is definitely not mine!

Think this is going to be going on a while!

Thanks

MWT

Pootle55 said:

We dont even and the unit has never yet had WiFi, so a smart meter could not have been fitted!

Smart meters do not use or require you to have Wi-Fi, so do not use that as an argument with your supplier.

Focus on the meter number as mentioned earlier in this thread.

Talk to your neighbours and if your supplier has a different meter number for your property, try to identify which of them actually has that meter, and which meter number their supplier thinks they have...

This is likely to be complicated, but following the meter numbers is likely to be the best route. 

squirrelpie

Pootle55 said:

Thankyou, the address does not come up on the address finder and even on my solicitor info it has 2 postcodes.

You mean the Royal Mail page linked by molerat? Does it come up if you put both of those postcodes in (one after the other)? You need to be sure you've got the right address first. If you still can't find it, go back to the solicitor and insist they properly identify your property.

His link to find the network operators seems to be broken. I think the correct link is https://www.energynetworks.org/customers/find-my-network-operator. You want the distribution network operatore (DNO).

Your meter's serial number is probably printed on the front of it, so see if you can find it in a photo. Check it against the serial number shown on the bill. If they are the same, you've got the right bill and supplier. You can then check the meter type shown etc and make sure it's accurate.

If not, you haven't  :'( Are you in contact with your neighbours? You need to get in touch with them, and sort out the problem with them as already suggested. You may need to make an early trip to your property unless you already have contact details or can get them from a solicitor or landlord etc.

Pootle55

Thanks, i cannot get over to the property until March, and the serial number on the meter is showing as decommissioned but with SSE, even though they told us it was with Ovo, Eon said it was with them. I think they have the wrong meter but I will not get it sorted till March as I cannot get there until then and do not yet know the neighbours as the site is closed until March anyway, there will be nobody there! Thanks again