-
British Gas Won’t Fix My Dual-Rate EV Tariff Issue – 6+ Months and Counting!
I’ve been dealing with a billing nightmare with British Gas since August 2024, and despite countless calls, reassurances, and even escalating to the ombudsman, the issue remains unresolved. I was on a dual-rate EV tariff before British Gas migrated my account to their new system. My smart meter still correctly shows…
-
EDF EV Tariff Confusion
I'm a little confused about the 2 options I have from EDF for an EV tariff, wonder if someone else can figure this out? The GoElectric Overnight Mar26v2 tariff seems better in every sense than the Evolve Tracker May26, even though the description suggests it's best only for 'medium-high mileage users'. Surely the fact the…
-
Smartest Energy - business use
Hi Has anyone ever had the misfortune of dealing with Smartest Energy? We are the landlords of office units, one of the tenants had Smartest Energy as their supplier, as we are converting the premises, for ease we have retained them as the utility supplier - huge mistake. After over 18 months, they finally sorted out the…
-
Octopus Saving Sessions 2025
From Octopus today: Saving Sessions - the energy saving scheme where we pay you to use less power - is back, but with a lower reward. Read more and tell us if you want to take part. What's the deal with Saving Sessions this year? NESO has just relaunched the service behind Saving Sessions, but with some changes. There will…
-
Tariff with off peak rates when you don't have an EV/storage heaters?
Hi all Is there such as thing as an electricity tariff with cheaper off peak rates when you don't have an EV or storage heaters? I'm a potter and have just moved production back home after renting a unit. I fire two big kilns 3/4 times a week. Are there any suppliers that will give me an off peak tariff so I can fire…
-
EDF Charges after Moving and closing account via a debt collection agency
Moved house July 24 after paying final EDF bill and then I received a small refund to close the account. The new house owner has just received a letter from a debt collection company on behalf of a debt for EDF for a period covering Sept of 2023 to Sept 2024 for a sum under £200. Neither I or the new owner had received a…
-
Is there an industry wide switching issue in some regions?
Apparently Tomato energy switches are all failing in the SE region with no date for when this might be resolved. It has bene suggested to me that this is an industry wide problem with the national DB which would mean that there was no point in my trying to switch to any supplier currently. Has anyone heard any more…
-
Should I jump now from British Gas Fixed Tariff 12M v8, which ends in July 2025
Should I jump now from British Gas Fixed Tariff 12M v8, which ends in July 2025? Do people think that similar fixed deals that are available now will still be available in July? My current deal is 23.22p per kWh, 66.70p per day standing charge (electricity) and 5.45 per kWh, 31.53p per day standing charge (gas). I have to…
-
Octopus - small but consistent overcharging? RESOLVED!
Was reviewing father's latest bill today and spotted what on the face of it is a very small "overcharge" going on. I then looked at earlier bills only to find the same thing. The latest example for electricty being ....Energy Used 1564.0 kWh @ 21.03p/kWh £328.97 so this is before SC calculation (which is correct) and VAT…
-
Fixing gas and electricity prices when moving home
I am currently on the standard rate after my fix ending last year but as my house was going on the market I didn't fix into a new tariff. The house is now on the market but not under offer as yet. My house has two separate meters for both gas and electricity as it has an annex and currently two separate providers for each…
-
Electricity meter
My electricity supplier has been unable to install a smart meter (as was my old supplier) I was told to contact Western Power to see if they could help: they sent people to see what the problem was but did not hear back from them after they asked who the freeholder was. I live in a leasehold flat. I would like a smart…
-
Zero standing charge tariff proposal
This discussion was created from comments split from: Octopus Tracker.
-
CANNOT FIND MY OCTOPUS TARRIFS ON ENEGY CLUB
Good morning anyone 'guide' me into what to choose for comparisons on the Energy Savings club now? please. As per my bills Electricity INTELLIGENT OCTOPUS GO variable Gas FLEXIBLE OCTOPUS variable Cheers Andy
-
Ovo changing billing
Hi, Ovo are changing customers from paying quarterly to monthly. Spoke to someone today who could give me no explanation why. Does anyone know if these type of decisions go to Ofgem for example? As I find it inconvenient previously was a SSE customer and transferred to them.
-
Help to analyze my Gas bills
I hope someone can help me, My energy supply company Peoples Energy, went bust back in 2021, our energy supplier was automatically transferred to British Gas. Since the transfer I have had nothing but trouble with my bills, at one point my bill jumped to £6,227.39 in one month. It took me 9 months of constant phone calls…
-
bACK BILLING
I am trying to reclaim a refund from my late mums energy account - she paid a bill for energy that was used in 2020 (rec bill in 2022). The only evidence i have is mums will that i am the executor of her estate (she died last year). But I have been advised not to send the will by someone who is helping me with this. Energy…
-
Out of contract rates
I have a problem with a commercial electricity supplier charging extortionate "Out of contract rates" The business next door changed their supplier last year but for what ever reason they changed my service also its now been sorted out but the £300 they paid was refunded, but they then charged me £670 over double saying i…
-
No standing charges for summer...
Hello all, I've looked through threads but they're closed so I have to ask what may be a repeat question for myself, apologies and thanks in advance for any responses. I'm a 'duel fuel' consumer, DD payments and very low use. Only gas appliance is central heating combi-boiler which I only use minimally during the winter.…
-
Energy Standing Charges re Martin's Blog Will energy standing charges be cut?
Martin's Blog Will energy standing charges be cut? Updated 22 November 2024 Energy Standing Charges 2. Standing charges are a moral hazard It also means many elderly people who have gas only for winter heating pay every day in summer when they don't use it? Many older people now set their heating much lower sometimes set…
-
Octopus Wheel - who has won more than 8 points
So Friday 13th and I have just won 800 points! Only ever won 8 points and had to do a double take as it did (or laptop wifi conn) did a bit of a jump in the middle of the spin so wasn't sure. Noted the win number just in case :) And it is possible to win more than 8 points on the spin (Should I buy a lottery ticket…
For questions about water supply to your home.
4.2K discussions
28.1K comments
Most recent: Can't Access Water Meter by subjecttocontract
30 August at 8:34PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.