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Do I have a case?
Such a long story spanning 2 years but we had a faulty meter which I continously chased our energy provider about and kept getting the standard "we'll chase it up and get back to you". So all meter readings for about 2 years have been estimated. I finally got someone to come out and fix it and they gave me a big bill. I've…
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NEW upgraded Octopus "In Home Display"
Octopus are sending me a new upgraded "In home display unit" - arriving tomorrowWhat can this do - that a standard unit cannot do ?
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PV solar cutting out due to grid over voltage in IP11 post code
My DNO provider is Last Mile Asset Management and historically there was a problem with the grid being over voltage & shutting down my pv generation. I have of ocurse written to last mile to complain again. You can see that on Sunday it was a nightmare. The solis data tracker runs on a 5 minute cycle so can miss up time.…
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British Gas
British Gas have sent my daughter what I believe is an incorrect bill. We have tried to rectify this through chat, phone conversations and email on about 9 separate occasions and they just keep insisting they are right, without any explanation as to why the figures do not reflect what she has paid. Can anyone advise as to…
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EDF Smart meter delays
I want to get a smart meter installed. My energy supplier (EDF) has me on their waiting list. But it cannot tell me either when this will happen, or even a date for a date when it will happen!! I am advised (by ano supplier) that I must go through my current energy supplier. Is it true that I must go through my existing…
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MCS cert and insuring/selling a house
Due to get solar panels & battery next month. Installer was MCS registered but has come out of the scheme due to cost/paperwork. If I proceed, will not having the certificate affect my ability to get buildings insurance or cause problems when I eventually sell my house?
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Cheapest way to run immersion heater
Hello Anyone here use an immersion heater? Looking for the cheapest way to run it. Most flats I'm looking to buy don't have a gas supply. Can I get away with just turning it on once a day in the evening to cover having a shower and washing the dishes? There's no way I can afford to have it on thermostat to keep it at a…
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RTS meter or not an RTS meter
I have a separate meter for gas and my central heating. This meter is for my electricity only. It is a 2 rate meter. My energy provider keep contacting me to tell me that I have an RTS meter and it must be changed to a Smart meter. I really don’t want one. However, I did allow them to arrange for the Smart meter engineer…
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New solar install and SEG setup
Looking for a bit of advice I had solar panels and battery installed at the beginning of the year and I'm looking at the the best (most expedient!) way to get shifted over to a SEG tariff. Just about to come off a fix with EDF and have a SMETS1 meter installed. I'm looking to move over to the Eon nextdrive fixed tariff as…
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Incorrect tariff for Eon Next in comparison
Just did a comparison against my existing Eon Next tariff to see if I could save money. According to the CEC site, yes I could, by switching to EDF. However, when I checked my latest bill I found that the Eon tariff was reported completely incorrectly, even down to the early exit fee (I don't have one). In fact, both gas…
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Prepayment PAYG final bill?
New here, but couldn't find a post on this specific issue. My partner has just moved from Scottish Power to UW (for their much cheaper E7 tariff). She has been on prepayment for several years due to previous debt issues and preferring it to avoid any such future problems. The question is about a "final bill" she has…
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Octopus New "My energy insights"
I can't understand why on earth they have done this. Replacing the old page which let you view by Day, Week, Year etc, the new page apparently only displays bill by bill. So it doesn't add anything, you have those figures already. For example the new view, February split into three chunks, March into four ..
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Scottish Power Incorrect Billing Dispute
I have a prepayment meter with Scottish Power. All was fine until around 18 months ago, when there was a power cut and they had to replace the meter, which I continued to “top up” as normal. Around 9 months later, I received a statement of account, saying I owed over £2.7k (in addition to the £360 I’d already topped up)! I…
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Octopus Electric API Down?
Anyone else having issues with the Octopus API - both of my apps that use the Octopus API to track electric usage have stopped downloading data since 3 days ago. The meter is working as I can see the data on the Brighton app.
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Oops Octopus what ya doin ? Sorted thanks
Just logged into my account on iPad and iPhone Balance is zero Of course it is, you have got the wrong account number I guess all the energy companies make mistakes at some point Not to worry I have a spreadsheet with records going back 2 years, I provide them with meter readings for both fuels on the 1st of the month…
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Octopus daily usage figures not the same as daily meter reading history
Since 1st April, my daily usage (kWh) in both the App or website do not tally with the figures in the daily meter readings history (in App, click on Usage and scroll down to view meter reading history). Up until 1st April, these were always the same, but since 1st April the daily meter reading values are slightly higher…
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Is this bill possible??
Asking for a friend....... ...who has shown me a bill for one month where she has been charged nearly £600 for electricity. Supplier is OVO. No I don't have a copy of the bill. But yes the bill matches the meter and there's no other properties attached so it's not like she's paying for other people's use. She is the only…
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Non online tariff fix? (needle in haystack)
Hi all We're here again - Mum, is in her eighties, is not computer literate nor a smartphone user so does not do email, but is very independent and likes to manage her own affairs. Her latest gas and electric statement from Scottish power outlined how much the increases in cost would be, but told her she could have a fixed…
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Cheap Energy Club confusion - help!
I'm confused by quotes I get on Cheap Energy Club - it's not clear to me whether the quoted savings take into account early exit fees? I assume they do as the quote engine knows exactly what supplier & tariff I'm on and therefore knows it's a £100 exit fee as this is before the free period 49 days before my tariff ends.…
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Smart Gas Meter Readings more than actual usage
Hi all, I was wondering if anyone else has had the same issue with smart gas meters that I am experiencing. I have searched this and it appears there have been numerous issues with gas meters reading no usage but none that I have found saying they are overcharging. We use E-On next as our gas and electricity supplier and…
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