-
Compensation
I had smart meters fitted a month ago. The electric one was fine, but when the installer completed the gas one and turned the gas back on, there was a gas leak. I contacted Octopus Energy, my supplier, and they said I needed to find an engineer to fix it and to pay for the repairs. He arrived after a couple of days and was…
-
EDF Simply Tracker Extra Apr26
Just signed up to EDF Simply Tracker Extra Apr26 . Have 14 days cooling off to cancel. Says in newspapers that it won't be available for long. I think I have understood it. Basically about £100 less in standing charges over the year and that the unit rates for the gas and electricity are as if in standard variable. Is my…
-
Scottish Power Website Account
Anyone else unable to log into their account atm? Yesterday (once briefly), I got as far as the 'My Account' page but it wouldn't let me enter my monthly readings (some error about customer account details). Tried again today (multiple times) and still no luck (error message may have changed though). As I can't login, I…
-
British Gas
I have been at a new build property for 10 months and my gas account won't take automatic readings nor will it accept manual readings. I have been in touch with British gas on multiple occasions and keep getting told I'll be contacted but no one ever does get in touch. When they finally get the issue sorted, can I refuse…
-
UKPN refusing to fix their equipment
Hi all I am in the process of having a new boiler fitted in my new home. Turns out that there is an issue with the earthing and service head. Due to us being in a maisonette my above neighbours electric is looped with mine. UKPN have been down twice now and have ignored the notes from British Gas and anything I have said…
-
Should this be easy to clear up? Bailiff-type letter about energy bill I don’t owe.
I just received a bailiff-style letter relating to an alleged energy bill debt, from a firm I don’t want to name but who have been discussed on this forum previously. It relates to a flat where I used to be a tenant, that I moved out of over a year ago. However the Account Number that they supply is not the account number…
-
Agile with a heat pump
So I had Agile in the summer months which definitely worked out cheaper overall, however, I got a bit twitchy about the winter as I have air source heating which we can’t quite work out. It seems it’s on all of the time, this is necessary with underfloor heating I’m told. It is complicated to work out how to set it so I…
-
New rented house,supplies
Hi all When moving into new rented house, how do you setup gas and electric for the first time. Also how to get the best deal for cheaper gas and electric Thanks all
-
Should I start a new Octopus fixed rate deal or not?
Can’t decide whether it is worth signing up to a new Octopus 16 month fixed rate or not? I like their “no exit fees” policy and I’m also not averse to getting smart meters at some point too to access their other products. For now I want to stay on a “normal” price structure but retain the option to switch with no charge.…
-
Smart meter, is it worth it?
I am currently with Octopus Energy, but don't have a smart meter installed, I'm still skeptical about them. For over a year, I've had an EV, but don't do such a lot of mileage, maybe 8k a year. I already have an EV charge point installed, a 2018 model Pod Point Solo, it doesn't have a CT clamp. I also have solar panels…
-
Address wrong on grid - liability?
Messaging on behalf of family member who is losing sleep over this. They moved into a flat (old tenement) approx 10 years ago. Said landlord changed bills into their name. Paid bills for a few years until they received a ‘sorry you’re leaving’ letter. They phoned energy company to query this who weren’t much use, couldn’t…
-
Is switching to electric heating a bad idea
Hi our gas heating boiler packed up a year ago and was condemed. We got a quote from British Gas to replace it but they want to change the whole system and disrupt the entire house. Yes the system is old but it works fine with no leaks etc. We recently installed a new emersion water pump and some new radiators. I'm loath…
-
Replacing 20 year old Passiv Systems setup (heating & solar panels)
Our 3 bed semi's heating, hot water & solar panel array is controlled by a Passiv Systems setup which is almost 20 years old. It was installed by a company called PV Solar which I believe no longer exists. It's been reliable and it does all we need but I'm conscious that some components might be expected to fail at their…
-
Energy Saving Club - no switch updates?
Anyone know if it’s normal to see no updates on a switch 2+ weeks later? I requested a switch through the energy savings club to the E.On Next promo fixed rate back on the 22nd Jan. Been busy so kind of forgot about it but remembered this morning & went looking for updates I assumed I’d missed in email… Nothing. Hmmm.…
-
Solar Panel Grants -Wales
On a previous post I had mentioned how my energy bills are through the roof, mainly as we live in an electric only property with no current 2nd form of energy. We are heavily in fuel poverty and been spending £400+ a month of electricity. Mains gas would cost £10,000 plus to connect from the main road into the housing…
-
Sainsbury's Energy
Early last year I switched to Sainsbury's Energy. I have had no problems with them till the switched to E.on.The promised a seemless switch over, but it has been anything but. To start they refused to claim the Direct Debit, so I had to make a card payment to avoid falling behind. Then they did a random debit of £278.91p…
-
Prepay meter debit
I'm not going mad - this does show a credit (not a debit) on my meter? Ovo trying to say I owe them money after switching to Octopus. Sorry it's all blurry
-
gas prepayment meter
I'm not going mad - this does show a credit (not a debit) on my meter? Ovo trying to say I owe them money after switching to Octopus. Sorry it's all blurry
-
Tuya vs TP Link Kasa TRVs?
You can get Tuya TRVs for around £10-15 ish on aliexpress Kasa TRVs are currently on amazon for around £22 each. There's not a big gulf of a difference in price between the two I did look at Drayton Wiser, Tado X, Hive etc.. and I figured that I'd actually want Tado X once I go "full ufh" but then the TRVs become basically…
-
EON Back Billing
EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed, it was related to previous tenant. I heard nothing from EON since 2021 until the debt collector later. Since then EON have tried every trick in the book.…
For questions about water supply to your home.
4.2K discussions
27.9K comments
Most recent: Many people may not realise how much we are being ripped off! by Robin9
2 August at 12:50PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.