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EDF free electricity tomorrow text

FLAMPARD
FLAMPARD Posts: 80 Forumite
Sixth Anniversary 10 Posts Name Dropper
in Energy
Just received a EDF free electricity tomorrow text can’t be right can it?

Comments

  • FLAMPARD
    FLAMPARD Posts: 80 Forumite
    Sixth Anniversary 10 Posts Name Dropper
    Here is the text

  • twopenny
    twopenny Posts: 8,666 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    What exactly does that mean 'will be credited to your account on 15th Jan '? If it's free on 6th.

    I can rise and shine - just not at the same time!

    viral kindness .....kindness is contageous pass it on

    The only normal people you know are the ones you don’t know very well


  • FLAMPARD
    FLAMPARD Posts: 80 Forumite
    Sixth Anniversary 10 Posts Name Dropper
    They credit your account once a month usually for the free sundays
  • Ayr_Rage
    Ayr_Rage Posts: 3,713 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    I've just seen the same that also arrived at 2239 last night.

    Expecting an "Oops sorry we got that wrong" text as soon as they get into the office, LOL.
  • Grumpy_chap
    Grumpy_chap Posts: 20,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    It is very odd for that message to have landed on a Tuesday, meaning tomorrow is Wednesday.  It can't even be a mistake from the Christmas Day free electricity as that was a Thursday.
  • Grumpy_chap
    Grumpy_chap Posts: 20,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The "oops - sorry" text duly received
  • Grumpy_chap
    Grumpy_chap Posts: 20,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 21 January at 10:42AM
    To my surprise, EDF have just sent me a text commenting that they noticed I used more electricity than usual on Tuesday 6th January and possibly because they sent the "free electricity" message incorrectly.  As such, EDF, have applied a goodwill credit to my account for that increased electricity used on that day.  (My use was higher but outside of the "not free, free hours".)

    I am not a fan of EDF but fair credit where it's due, this is a fair way for EDF to manage that type of mistake.

    I hope EDF do not go back and retrospectively adjust the Sunday Saver hours earned that included 6th January and the Sunday free electricity now used 18th January.
  • Ayr_Rage
    Ayr_Rage Posts: 3,713 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Grumpy_chap said:
    To my surprise, EDF have just sent me a text commenting that they noticed I used more electricity than usual on Tuesday 6th January and possibly because they sent the "free electricity" message incorrectly.  As such, EDF, have applied a goodwill credit to my account for that increased electricity used on that day.  (My use was higher but outside of the "not free, free hours".)

    I am not a fan of EDF but fair credit where it's due, this is a fair way for EDF to manage that type of mistake.

    I hope EDF do not go back and retrospectively adjust the Sunday Saver hours earned that included 6th January and the Sunday free electricity now used 18th January.
    I had the text too and have just checked my account, hope it's not just this that has appeared overnight.


  • Grumpy_chap
    Grumpy_chap Posts: 20,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I am hoping that they won't use it to readjust the actual credits I had showing which have all now gone to pending.
    The actual planned Christmas Day and Sunday Saver use is far higher than the smaller charge being credited back for the incorrect text day:

  • Grumpy_chap
    Grumpy_chap Posts: 20,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Fortunately all the pending entries have now gone to actual as initially indicated.
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