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Smart Meter Fault
Has anyone else had an issue with the smart meter not registering any usage and any ideas how we deal with Octopus and the price increase tomorrow? We have reported it time and and again and have had to throw our dummies out of our prams to get an appointment on the 15th January 2024 to get an engineer out to it.
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Octopus flux Jan 24
Has anyone had an email yet about the new rates wef 1/1/24?
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Abolish standing charges
Gas and electric standing charges are regressive. They penalise the poor at the expense of the profligate. Taxes aren't levied with a standard charge per household so why should energy charges? Increase usage charges to cover the shortfall but abolish standing charges. Basically the poor are currently subsidising the rich.…
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British Gas - "We’ve updated your account to our new system" except they haven't
I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. I tried contacting BG by Chat - but the links don't work, called…
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Gas Meter Dead - not providing any reading
Hi, Im with Octopus Energy, I joined just over a year ago providing a gas meter reading when I joined. At some point after then my actual gas meter died, it still provides gas obviously but there is no life in the display (to be clear this is the actual gas meter on the gas supply, NOT the smart meter). I only noticed this…
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Fault gas smart meter
This discussion was created from comments split from: Smart Meters.
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Martin Lewis Energy graph
It is coming up to the
January energy increases. I have looked at the Sainsburys website and they
advertise a 12-month tariff. On inspection this works out at 5% better than my
current Oct-Dec tariff. I supply meter readings monthly on the 28th.
If Sainsburys increase the tariff in January (only a few days away) this…
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Advice on gas bill
Hi this is regarding my father in laws gas bill. Winter 22 he ended up in hospital after a fall and subsequently ended up in a care home in January. He lived alone and his only heating was a gas fire, he had a cooker bit didn't use it. It seems he had his gas bills estimated not sure how long for. So we've been seeing g to…
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Eon demanding money from an address I no longer live at
Can anyone help with this one…. I moved from my old flat on the 28th of November 2021, somehow, after reporting I had moved and my energy provider is with Eon at my new house. Eon have sent me a bill for over 3K for the old property and have now taken it to their legal team. I rang the generic line and someone told me not…
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Ovo online accounts down amd power move
I been moved over to OVO from Boost this month. I was sent a statement for next years future annual gas cost. Only received for gas no electricity. Im single parent with 2 children and being told will be £4,179.00. Been in contact with OVO and they advised me incorrect amount. They told me new amount but again only for…
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Strange issue with British Gas supply
My brother is in a rented property which did have a coin meter installed. That was taken out over 12 months ago and a new gas meter fitted and also a smart meter display. The meter and display are not working together and British Gas have sent someone out to look at it twice now. The meter itself is showing 0 units used…
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Bulb Energy - Octopus please help where do I turn.
Help! I moved into my small end terrace back to back house in August 2019. The energy was supplied monthly DD with bulb - gas and electric. Now, the house isnt very efficient but we weren’t home through the day and try to reduce usage. Unfortunately I was hospitalised in 2020 and got behind on payments - I’d paid about…
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New to Octopus and Agile
Hi all MFB here hope you are all well, So I transferred from EDF with a referral code from a neighbour on 1st July and was already setup to switch to Agile as soon as the smart meter had connected. Performed the last reading to EDF and Octopus the start reading on the 8th. At this point I was looking at the next day prices…
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Economy 7 and Octopus Agile
Can anyone help here cos I'm confused. I'm an Octopus customer and I've just seen the Agile account. Is it worth me swapping to the Agile account as I'm on economy 7. All my storage heaters and water start storing from around 00.30 for 7 hours.
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British Gas website is a shambles!
British Gas migrated me (and I assume lots of other customers) to their new wensite at the begining of December 2022. It has taken weeks to get my information over and my customer information is still split between the old and new websites. I want to minimise my energy costs (who doesn't?) but it's impossible with BG. I…
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So Energy - not so smart meters
We joined So Energy having been promised a smart meter. It took months to be able to even get an appointment in my area (despite being emailed constantly by So Energy asking me to arrange one). The meter was finally installed in August 2021 but has not submitted a single reading to So Energy despite apparently working…
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Energy headlines and trends for 2024 - what are your predictions?
OK everyone time to polish up your crystal balls, get out the tarot cards and see a clairvoyant.... What do you think the big energy headlines and trends be for 2024? Will we have another major price shock? Will standing charges be reduced? Will smart meters be made compulsory? Any notable trends we should be following?…
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Octopus Intelligent: 'Something went wrong'. Unable to sign up due to Enode issue, anyone else?
Octopus are unable to sign me up onto Intelligent due to an 'ongoing' issue they're having with their API supplier, but have told me other customers are affected. I've been trying since July. Has anyone else been faced with this, and successfully signed up? The issue happens on the app or the website. No matter what EV or…
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Requesting SMETS2 upgrade for third party home displays: experience?
I've had a SMETS1 meter from British Gas for some years, probably from around the time of early installs. It largely works, except for the problem others have seen that the usage doesn't reflect properly in the app/website data. It's correct in billing for things like Peaksave and my EV tariff, and the Bright and Ivie apps…
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smart meter not registering usage
Back in October I realised that my gas meter reading had not gone up, despite gas being used. I phoned ScotPower and they said to phone again in December and a new meter would be sorted. Rang again last week and they say now someone will ring in February to arrange new meter. My worry is they say they will only charge us…