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join.utilita.co.uk/validation-error when trying to switch online after quote
Is it actually possible to join utilita online as a new customer since 2021? Does anybody know why https://join.utilita.co.uk/validation-error occurs? Do they let you join if you ring up or just fob you off?
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Problems with British Gas Smart Meters
Anyone else noticed this problem? In July 2023 i changed to a EV tariff to take advange of the reduced cost of overnight charging between 00:00 & 05:00.. The smart meter changed to show tariff 1 & 2 so i could easily track it. Then a couple of months later i noticed on the graph that there was high consumption from 10pm,…
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E-ONEXT MY Failure to get Economy 7 Tariff reinstated.
Since purchasing my property 2003 the tariff was set at Economy 7. In 2018 I requested E-onext to fit a smart meter (dual tariff). I rented out my home 2018-2024. At some point the tariff was changed to a single tariff with British Gas. On returning to the property I am having difficulty getting E-onext to return the…
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Gas meter certification period
Like most people who are being encouraged to have smart meters fitted, I get regular communication from my supplier - Utility Warehouse.My electric meter was certified 3/01 and according to the OPSS pdf it has a certification period of 35 years (so won't expire until 2036) I can't find any similar web page/document for the…
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OVO Energy former SSE - Miscalcuated bill for over 2 years, what to do?
I had a smart meter installed on 6/2021 but for some reason thy kept giving me estimated bills aof the meter that was there before. Then out of sudden i recieveed a over a £1,000 bill for one month for electricity and i cancelled DD and contacted them numerous times about updating the meter from the date stated on the…
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Octopus Savings Sessions
Apparently I'm a superstar (according to Octopus) and have been invited to join their Octopus Savings Sessions. Has anybody else seen this? Tried it? Is there any advantage to it?
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How has the increase in the cost of energy impacted how often you cook warm meals?
Hi everyone. I am 15 years old and I am working on my GCSE design technology coursework. The context that I have decided to go with requires me to design and make a product that saves households money. I know that the rise in energy bills in recent years and the cost of living crisis have squeezed household budgets, so I…
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Octopus energy complaint
Please help me with my complaint with Octopus. I feel like I have been banging my head against a brick wall since October. Engineer Visit & Communication: Engineer's visit on October 10th, I was informed their job with the smart meter couldn't be completed as the mains board needed to be replaced. This was confirmed from…
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MSE Cheap Energy Club Calculator: No Octopus Flexible vs Octopus Fixed comparison
Not sure if I'm missing something, but if I enter my current deal (Octopus Flexible) in MSE Cheap Energy Club, it doesn't give me a comparison vs Octopus fixed. Is this correct?
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Huge electricity bill because we could not access our meter
Hi all, I'm new on here so please bear with me. At the end of May, my housemate and I moved into a new flat. We were shown where the meter was and told that all of our utilities were done through Ginger Energy. We promptly took meter readings and set up our account. Fast forward two months later, and our estate agents…
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Trying to work out gas usage overcharge please help!
Hi, I have signed up to MSE in the hope someone can help me with this as I have heard how wonderfully knowledgeable you are. I'm keeping the story brief because it is a long and boring. I have not tried to withhold any information and happy to share anything necessary, I am just trying to spare anyone reading this. From…
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MPAN ... Who controls the Register please
I had my House built in 1995 and it was drained using a Pump which had its own Meter and therefore MPAN My House of course had its own Meter and MPAN Yorkshire Water then moved the Pumping Station off my Property which was a great move for me , and subsequently disconnected the Meter. However I was a serial Switcher of…
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Fixed tariff & electric shower
Hello I'm a newbie home owner and also new to paying utilities as I've always rented or lodged with bills included. Hoping for a bit of advice! I'm trying to figure out whether to go for a fixed tariff and who with. I haven't any usage details from previous years so its been difficult to figure out what deals would suit…
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5Wks waiting Octopus refund
£2. 5k in credit for over a year. Asked for a refund 12th February 2024, octopus stated that I've not been billed for a period of time so took payment out of credit, still leaving £1.650 credit. So I requested £1k refund, was promised should be with me 26th Feb, maybe sooner. Fast forward to 14th March, requested from…
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EDF high energy Usage
Hi All I've just moved into a 2 bed new build apartment with EDF as the electric supplier. I have been monitoring the energy usage and wanted to get thoughts as it seems very high. Currently the only appliances being used are a fridge/freezer and a small chest freezer (169 KWh per year). No lightings or power sockets are…
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British Gas poor choice of Tarrif’s for First New Home
Family member bought first ever new home. House supplied by British Gas, yet no standard variable tarriff available on BG own site or on usual online sites so unable to proceed unless join more expensive rates which are only ones visible and not within budget.Seems like BG are not showing the ability to join SVT for first…
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Johnson & Starley Aquair Heat Interface + Combi boiler - replacement for current Warm Air system
Hi everyone Having recently moved to a new house, we're looking to replace a ~20 year old J&S economaire warm air unit with a gas fired combi & J&S Aquair unit. This will allow us to make use of the ducting in the house and provide us with on demand hot water. Does anyone else have this set up? All installers have…
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Off peak times inaccurate.
My electricity supplier is British Gas. I am on Economy 7. On this tariff, off-peak periods are from 1am to 8am during British summer time. But the off-peak indicator lights on the night storage heaters are staying on until 9am. So there obviously is some kind of timing fault. Could anyone tell me what it could be? Thanks.
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Moving from Economy 7 to single rate tariff?
Can I do this simply by signing up a single a tariff rate with another provider? I hardly use any electricity overnight - I don't have storage heaters (my memory from childhood is that they were a pita), and have gas central heating. Entering my details, when I tell it I want a single rate the price it comes out with is…
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Energy company "Recordings" explicitely telling me they don't have a complaints department
Aside from the reason for my complaints over the last year or 2. I now have my SAR recordings of EDF telling me on multiple calls they do not have a complaints department and pushing me into a corner with decisions and money. They didn't follow their complaints procedure. Energy Ombudsman doesn't deal with that Who would…
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