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EV tariff if SMETS2 smart meter cannot connect to supplier...(no 2.5G)
Hi - I have a fully electric car and really want a tariff that suits it. However, because my home is in an area without 2.5G, although we have a SMETS2 smart meter installed this year, it doesn't work (it can't submit readings). Is there anything that can be done? When Scottish Power installed the meter we were told they…
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Tomato tariff and smart meter
Hi I'm with Tomato for my electricity and my fixed deal ends in April. Done the comparison and want to switch to their new fixed tariff do I wait until April or will that that tariff have become more expensive by then ? Asked these questions to tomato but they can't answer me Also there is another tariff, lifestyle by name…
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British gas backbilling
I received a bill from British gas on Jan 31st, stating they had found an underestimate in my bill for £640.66. According to the bill it was for the period 4th to 22nd February 2024. The units over that time amounted to 2265kWh which is more electric than I have used in a whole year! When I phoned BG I was told my bills…
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Cavity wall insulation removal
I have bought a house that has cavity wall insulation which is causing a lot of damp issues. I have found out that the insulation was done by a government grant with a company called Mark Group back in 2010. I understand that the Mark Group has since gone into administration so I am unable to get any paperwork as proof.…
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Erroneous Transfer - energy supplier
Hi, on 27th Jan a guy came to my door and said he was from [I think] scottish power. I told him I am with EON, he said "I know, that's why I am here, to offer you a good deal to switch". I said no as I was busy wfh. I didn't give him my name or any other details. On 30th Jan, EON sent an email stating "sorry you are…
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Free Electricity, will I need to repay?
Bit of a strange one this. Last year we had a lot of building work getting done, and the electrician damaged the Comms Box on our electricity meter while running a cable. We informed our supplier (Octopus Energy) who came out and replaced it, free of charge. A week or 2 later I noticed that none of my Smart Home…
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Octopus 12 month fixed tariff
Apologies if this is a stupid question, I don't totally understand how tariffs work. I'm on Octopus 12 month fixed till Aug. Would it be better to switch to new tariff before new price cap comes into effect or should I stick with Octopus until current tariff expires? It looks like Ecotricity still has tariff available.…
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Understanding storage heaters.
Hi guys, I am renting a new flat and it's heated by the dreaded storage heaters. I'm trying to get my head around how they work so I can maximise their efficiency. I understand the basics: they charge up on the Economy 7 cheaper night rate and let it out in the day etc etc. What I really want to know though is, do they…
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Is there anything I can do?
I'm on a fix with Ecotricity that finishes in June with £150 exit fees. I know my bills are going to increase in April but I'm struggling to figure out if there is anything I can do. Can anyone help?
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Hi, I’m not sure how to title this, so apologies in advance.
I received an email this morning from British Gas asking me to submit meter readings. Normally, this wouldn’t be unusual, except that I’ve been on PAYG (Pay-As-You-Go) for the past 10 years. I always received emails stating that, since I’m on PAYG, they already have the necessary data. When I logged into my online account,…
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How long will power stay on after you move out?
Bit of a strange question here. My mum is a social housing tenant and about to move to a new property in the next couple of weeks. Unfortunately, she jumped the gun a bit and already informed British Gas that she has moved. I am worried that British Gas will turn off the power in the place that she is still residing in, as…
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Shortest wait for smart meter?
Is there any way of finding out what the various energy companies have as waiting times to fit a smart meter? It seems you have to be an account holder before you get to see this. Suppose you were wanting to do a switch (albeit temporary) based on the quickest installation?
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Scheme for Solar Cells
Hi, I've been offered a scheme to have solar panels installed. I believe the idea is that this energy supply will be used to heat my property more cost effectively. However, I don't have experience with Solar Energy. How would this work out in practice? Also, obviously in the summer there's plenty more solar energy which…
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Cheapest Boiler Cover Discussion
This thread is specifically to discuss the content of the Cheapest Boiler Cover To discuss or ask a question about this article: click reply
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A Shade Greener Solar Panels
Good morning, I was wondering if someone could help me please. I'm looking to buy a property with A Shade Greener Panels but have one question in particular to answer and the FAQ on their website isn't great. After the 25 year lease of your roof space is up the panel's become the home owners. I know currently whatever…
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Octopus app not showing live electricity usage
Just had a smart meter installed, for electricity, and downloaded the Octopus app. Noticed today that the smart meter has now connected and I can see previous days usage in the app but I can’t see the live usage for today. Having looked online, I should see an option in the app for live usage after I select the Usage…
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a little confused - switch or don't switch?
Hi All, I got the MSE energy club email saying with the price cap ending soon I should urgently look at switching but the calculator then says every deal will cost me more? I'm with Eon on the Next Fixed 12M V9 tariff, End date: 4 Apr 2025 so have no early repayment charges now. Yearly usage elec 3,609 & gas 13,821 In…
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Octopus playing the increase DD game.
So had a email from them last week stating that my £150 a month DD would be increasing to £ 166.01. We continually review your account balance and monthly payments to help keep your account on track, and it looks like your current payments might not be enough to keep your account healthy, so we’re suggesting an increase to…
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Octopus Energy
I transferred my energy supplier to Octopus energy late last year. This appeared to go smoothly, despite no money being taken in December last year, at which point I contacted them to ask why no money was being taken. They assured me that was because nothing was owing. A scant couple of months later and it now turns out I…
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Moving from Oil Combi to Electric heating
Hi, My oil combi boiler has packed up and needs replacing (£4,500 best quote). However, I have been panning to switch to a more sustainable and less grid reliant set up, and while I had hoped to do this next year, maybe better to just go for it now. i have done quite a lot of research and this is my proposal. I would…
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