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Smart meter won’t connect to the network - EDF refusing to resolve the issue!!!
Hi there. Our first generation smart meter won’t connect to the DCC network, an issue that I have reported to our supplier, EDF. They have said the issue is out of their control, they will not send an engineer out to look at the meter, and we therefore just have to accept the problem. I have asked them why they can’t…
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RTS meter replacement booked for September
I foolishly believed Scottish Power when they said they'd let me know when I could book an appointment. Today I finally checked the site and found the only dates available were 22 and 23 September! So I'm booked in for the afternoon of the 22nd and wondering what will happen between RTS switch off on 30 June and then...…
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OFTM
After lots of benefit from Octopus Tracker, and less benefit from their January fix, I’ve decided to go whole jog with OFTM 2yr fix. With all the rumblings in the Middle East and the rate they are offering at the moment, it seems like a sensible move. I’ll be having a wee think within the cooling off period and I’m…
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Electric Meter Replacement (EON)
Hello to all I have just a received a letter from my energy supplier EON, stating that my electric meter has reached the end of its' life and they need to replace it with a new one (Smart Meter) Which I am disinclined to get. EON has been pestering me for a while to get a smart meter for a while now, despite my having…
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Octopus Intelligent Go - Change of behaviour?
Hi folks I've just returned from an abroad holiday and have noticed a considerable change in behaviour when charging my EV with Octopus Intelligent Go. Let me try and explain Since I have had my EV anytime I plugged in and IOG created a daytime schedule the car would follow this and charge. Let's say the slots provided on…
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Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
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Small combi that does low temp so doesn’t cycle
Hi im looking for a 24kw ish combi thats approx £800 that will be used to heat two rooms. Im after one that won’t cycle loads so grateful for recommendations!
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Cheap Energy Club - postcode entry not showing my property
I'm trying to log into my Cheap Energy Club account and need to re-enter the property address. When I enter my postcode, the drop-down list shows the various properties either side of mine in the terrace but not mine. What can I do to resolve this? BTW I've successfully used this comparison account before over the years…
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Communal Heat Network billing issues
Hi all, looking for some advice. We own a property where the heating and hot water is provided by a communal boiler (a Heat Network). The system is managed by Evinox Residential who are meant to take the meter readings, produce the bills and collect payments on behalf of the property manager, Trinity Estates. We moved into…
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Is Outfox Market Jun25 2yr fix V2 still best deal??
Hi all, I need some help please. I am with Outfox the market and just tried to switch to the 2-year Fix'd Dual Jun25 v1.0 tarriff shown on MSE as the best deal at the moment, however just been told this is now v2 and tarriff details are as below. Is this still as good a deal as the v1 please? 2-year Fix'd Dual Jun25 v2.0…
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British Gas - Bills for the occupier (before we moved in)
Hi, I purchased a property in May and moved my supply with octopus across to the new house. I've been getting repeated letters from BG asking for 200quid for the period ending 9th may (my move in date). Octopus confirmed that the suppliers have agreed readings so there's no discrepancy and nothing for me to pay. Oh, except…
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Smart meters rocketing prices
My economy7 electricity meter has been replaced with a smart meter because the RTS signal that controlled the original meter was being switched off. I was assured I would see no change to how the supply operated, just have the advantage of no longer needing to manually take readings. This has been far removed from the…
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Smart Gas Meter Communication Problem
Apologies posted this earlier by mistake as a comment on an old thread instead of starting new thread I had smart meters [type 2] installed in 2019. Electricity meter works fine but the gas meter has never communicated in smart mode from the day it was installed. The day after installation we had a visit from the…
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EDF chasing a debt for someone who has never lived here
I own a holiday cottage. A couple of months ago I started getting correspondance from EDF addressed to a name of someone who has never lived here. These turned into final demands and now a debt collection company is involved. I have e mailed EDF several times to point out that the person named has never lived here and EDF…
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First Time Buyer - Gas & Electricity Advice
I'm a first time buyer moving into a 2 bed, 2nd floor flat (energy band B) next week. The current owner lives there with her child and her partner, I will be moving in myself. They are currently on the price cap, no smart meter and have the same provider (OVO) for gas and electricity. I know I need to take a meter reading…
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How can continually overpaying be cheaper? A shocking £3000 in credit.
:open_mouth: So I've recently been helping my dad out with his financial affairs, bills etc. and just found out he has been paying a ridiculously high direct debit amount to his energy company (OVO - gas & electric) for a number of years now. Currently the account states that he is over £3000 in credit, yet the energy…
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Using Aclara SGM1416-B Smart Meter
I am trying to check that my elecricity supplier is charging correctly for Economy 7. I have an Aclara SGM1416-B SMETS2 meter. I found the manual online on the smartme site. I can't post the link, but search "smartme SGM1400 manual". The meter has four Time Of Use registers which I can cycle through by pressing button A.…
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Gas usage quadrupled?
Just noticed today, when taking a reading that my gas usage has quadrupled in the last two weeks from 1.5m3 a day to over 6m3, which doesn’t make sense given that we only use gas for hot water at the moment, and that hasn’t changed in the last two weeks. Does this indicate a likely problem with my boiler or could there be…
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Octopus Intelligent Go - Connecting Direct to EV
Does anyone have experience of using Octopus Intelligent Go (or similar energy tariff) with a direct connection to an EV using an older EV charger? At the time of ordering my Skoda Enyaq the Octopus website said that either the Enyaq or my existing PodPoint Solo 3 charger (likely the latter) was not compatible with their…
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EON Next, de-energised meter, missed payment markers!!
Hi all, Please bear with, this a long and bumpy road. In September 2023 I paid EON Next to de-energise a meter in my barn. We never used it, the barn is for storage, the previous owners had it installed as a builders supply meter. I paid for the de-energisation over the phone, with my card, and was told there was a nil…
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