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British Gas switch

arsenepenguin
arsenepenguin Posts: 14 Forumite
Part of the Furniture First Post Combo Breaker
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account. 

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 13,422 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 13 January at 9:12AM
    They have 6 weeks for final bill, then it’s £40 for missing that deadline. BG aren’t the best at doing admin
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • bristolleedsfan
    bristolleedsfan Posts: 12,811 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 13 January at 9:23AM
    Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account. 
    Within 10 working days of final bill, if not guaranteed £40 compensation applies, from recent experiences BG issue final bills and credit refunds well within required timescales.
  • arsenepenguin
    arsenepenguin Posts: 14 Forumite
    Part of the Furniture First Post Combo Breaker
    Not sure now if its 10 days or 6 weeks ?
  • debitcardmayhem
    debitcardmayhem Posts: 13,422 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Not sure now if its 10 days or 6 weeks ?
    6 weeks to bill, 10 days after that pay back
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
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