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Ovo changing billing
Hi, Ovo are changing customers from paying quarterly to monthly. Spoke to someone today who could give me no explanation why. Does anyone know if these type of decisions go to Ofgem for example? As I find it inconvenient previously was a SSE customer and transferred to them.
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Help to analyze my Gas bills
I hope someone can help me, My energy supply company Peoples Energy, went bust back in 2021, our energy supplier was automatically transferred to British Gas. Since the transfer I have had nothing but trouble with my bills, at one point my bill jumped to £6,227.39 in one month. It took me 9 months of constant phone calls…
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bACK BILLING
I am trying to reclaim a refund from my late mums energy account - she paid a bill for energy that was used in 2020 (rec bill in 2022). The only evidence i have is mums will that i am the executor of her estate (she died last year). But I have been advised not to send the will by someone who is helping me with this. Energy…
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Out of contract rates
I have a problem with a commercial electricity supplier charging extortionate "Out of contract rates" The business next door changed their supplier last year but for what ever reason they changed my service also its now been sorted out but the £300 they paid was refunded, but they then charged me £670 over double saying i…
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No standing charges for summer...
Hello all, I've looked through threads but they're closed so I have to ask what may be a repeat question for myself, apologies and thanks in advance for any responses. I'm a 'duel fuel' consumer, DD payments and very low use. Only gas appliance is central heating combi-boiler which I only use minimally during the winter.…
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Energy Standing Charges re Martin's Blog Will energy standing charges be cut?
Martin's Blog Will energy standing charges be cut? Updated 22 November 2024 Energy Standing Charges 2. Standing charges are a moral hazard It also means many elderly people who have gas only for winter heating pay every day in summer when they don't use it? Many older people now set their heating much lower sometimes set…
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Octopus Wheel - who has won more than 8 points
So Friday 13th and I have just won 800 points! Only ever won 8 points and had to do a double take as it did (or laptop wifi conn) did a bit of a jump in the middle of the spin so wasn't sure. Noted the win number just in case :) And it is possible to win more than 8 points on the spin (Should I buy a lottery ticket…
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Heating Dilemma
Hi I apologise if this has been asked before. To start with a bit of my background story is, at the moment I only put the heating on when I need it, in the morning to warm the house up, my clothes on the radiator before work and when I have a shower, other then that the heating stays off, I just were my oodie when I am…
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Energy options
Hi, I am hoping to complete shortly on a 1 bedroom bungalow built around 1970. It needs work to modernise throughout, and currently has an warm air heating ducted system present (Johnson & Starley M31 High Spec System ET) which is gas fuelled. Water heating is done via a small separate water heater. There is also a single…
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Timeshare Electricity Prices
Hi, we have a timeshare which we go to every year however we are becoming more concerned about the high price of the electricity for our stay. I think the average cost at the moment in the UK is around 24-25p per kW also the off peak rate is around half that. Last week we were charged an eye-watering 38p per kW day or…
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Octopus re-billing / back-billing
This discussion was created from comments split from: Octopus Tracker.
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Loop App
Does the Loop app include the standing charge & Vat in the spend section ?? TIA
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Overnight Rate For Storage Heaters
I have a flat that my son lives in and we are trying to bring this up to EPC C. One requirement to do this is the installation of HHR storage heaters. However, can anyone tell me what the point of this is if you can't get a cheap overnight rate.? Even BG is not allowing a switch to economy 7. As far as I can see there are…
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Octopus Outgoing Fixed ending
I was under the assumption that when my fixed term ends in May it would be renewed for another 12 months but I've just learned that they are dropping the fixed term, meaning it can change rate with 30 days notice. Are there any other providers that will gaurantee at least 15p/unit export rate for 12 months?
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Seen a flat that looks terrible to heat
Hi guys I'm considering offering on a flat but it has some downsides. Is 70s top floor, flat roof, cavity wall, little to no insulation, no gas supply, no radiators. Has 70s electric underfloor that at best will be weak, unresponsive and expensive. Current owner uses a single portable electric heater in living room. Rest…
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Octopus Back Billing Query help
Hi, I will try to keep it brief, i have dual fuel smart meters with Octopus, we overpaid in summer and had a credit bal of over £1,000 (stupid I realise this now) however thought we can reduce DD over winter and use up the credit, so last week Feb 2025 we were £647CR was then charged £125 for Gas, Elec is estimated just…
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EON Fix or Leave if been granted insulation through EON .
I’m looking for a fixed energy tariff for my mother, who is currently on a standard EON contract. The cheapest fixed tariff available from another supplier would save her £100 compared to what she’s currently paying. However, the best fixed deal from EON is £34 more (about 3% higher) over the next 16 months. The concern is…
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payment of supplied bill by British Gas
I have always paid my energy bills in full and on time ,Since 2023 I have has problems with British Gas and my electricity bill amount ,despite me sending in the meter readings they always end up trying to charge me much more . I write down my meter readings every morning ( have done for 2 years ) and I know what I use .…
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Faulty radiator has sent my energy bill soaring - my responsibility or my landlord’s?
Hi all, I have been paying my energy bill for a 3-bed flat in London for about 1.5 years and recently, I was alerted to the fact that my bill has spiked. When I did some searching in the house, I realised that we have a radiator in the living room that cannot be switched off and it appears to have sent our energy bill…
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Solar, battery, worth it for partly occupied house?
I've also posted this question in fill in Home› MoneySaving› Green & ethical MoneySaving at https://forums.moneysavingexpert.com/discussion/6589240/solar-battery-worth-it-for-partly-occupied-house/p1. To avoid duplication, please could people respond there. Thanks!
For questions about water supply to your home.
4.2K discussions
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Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.