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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.2K comments Most recent: Huge increase in our Thames Water bill from October of this year by Robin9 Today at 3:43PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

406 discussions 11.8K comments Most recent: Air to air heat pump? by Newbie_John 10 November at 9:03PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Installing new oil boiler by QrizB 10 November at 9:23PM

British Gas (BG) fuel fuel bill
Hi, I've just had notification of my bill from BG. It shows a credit balance of about £6 for electricity, which is quite clearly inaccurate to say the least. My meter readings are shown on my customer account, so BG are aware of my correct electricity consumption. Anyone else had this? Any idea why this should happen? I…
Worth switching fixes now?
Currently with Outfox the Market on a fix the is due to end in very early August. Apparently I can change to another fix without waiting for my current one to end, with them, without having to pay an exit fee. I've been mulling over whether it's worth switching to a different fix now, or waiting until later in the year to…
Octopus meter discrepancy
This discussion was created from comments split from: Octopus Delays Fixing Smart Meter.
Back billing British Gas and Ombudsman poor decision
Hello all, I was a dual fuel consumer and had a complaint with British Gas regarding back-billing from 2021, I took it through to the ombudsman who upheld my complaint but found that back-billing did not apply, awarded me £100 credit to my account but still left me with a bill for over £3,000 gas and electricity which I…
Final electric bill from Octopus, their billing team at it again. RESOLVED
14 kWh over the actual reading at change over.Billed entire month on Flexible tariff even though they had full smart data up to including 8th Jan (only missing one day). This includes higher SC as well.
Electricity meter certification expiry (?)
I have an older electricity meter, type C11B/M, with sticker on it that states "Certified 91 SO" - I assume this means it was certified in 1991. Looking at this OPSS document, the "prescribed period of certification" for this type appears to be 30 years - which would mean it's now outside it's certification period by 3/4…
British Gas - Problems with their Customer Service
Hi everyone, I’m hoping to get some advice regarding an ongoing issue I’ve had with British Gas and the impact it’s having on my credit score. Last year, I had to set up a repayment plan with them, which was agreed to be over six months. Unfortunately, I wasn’t fully informed about the consequences of this plan, and it’s…
On a variable energy rate and no fixed rate prices are currently better. Should I switch (yet)?
I am with Rebel on their variable rate and I am getting the following. Yet when I compare plans I cannot find any alternative with a lower unit charge. So should I follow all the advice and get a fixed rate tariff or not? GAS 6.1 pence per kWh 30 pence per day ELECTRIC 24.81 pence per kWh 40 pence per day
No reply from Octopus on Great British Insulation Scheme
I applied to Octopus for the Great British Insulation Scheme exactly three weeks ago, but haven't received an update yet. I emailed them and they said they're not sure when I'll get a reply, which is discouraging. Has anyone else waited this long for an update? I understand they have a backlog, but three weeks seems…
Eon internal switch exit fees
Hi Can anyone tell me if EON Next are currently charging exit fees for internal switches from their fixes? I emailed them but I wasn't convinced the CS person new what they were talking about. Cheers
SMART METER RECALL !
This is from government website
Business electricity rates - too good to be true?
Hi, apologies if this should be in the small business section, I wasn't too sure. I am currently on deemed rates for my first new business premises. I have been looking into contracts and my current provider's rates would be more than the deemed rates. I am a low user >1000kw per year so the standing charge would be high.…
Why do I only have 4 solar panels?
Hi I’m new here so please be kind! I have recently had solar panels fitted by my housing association. They initially brought 10 but couldn’t fit them the same day so had to come back the next day and only put up 4. I have a 4bed house at full occupancy, all other houses that have had them done so far, mainly 1 bedroom…
Outfox The Market - website outage
Website gone: https://www.outfoxthemarket.co.uk/ Phone line gone: 0800 103 2702 Is it just me? Was thinking of switching. :)
Unreasonable charges - Octopus
I was pretty stunned this morning to get an email from Octopus saying they planned to increase my monthly payment by £240. That's an extra £2880 a year they are deciding to help themselves to. I have ended this winter just under £400 in debit to them, which I have paid as a one-off payment. And that's after a pretty cold…
British Gas Fixed Rate Contract for Gas & Electricity Account Holder Passes Away
Does anybody know what happens when the account holder passes away and they are on a fixed rate contract for their gas and electricity. Would their wife be able to take over the account and the fixed rate contracts. I know the best option would have been if they were both on the account in the first place.
Utilita Smart Energy Tariff Inaccuracy on MSE Energy Club
I have a very low usage Electricity account (150 kwh/yr) & Utilita is coming up as by far the cheapest so I have clicked through to their website & found that although MSE displays this as a 'direct debit' possible tariff, Utilita application for the tariff does not allow this. Instead, the Utilita website only permits…
Supplier not listed on MSE Cheap Energy Club
I am asked to name my current supplier, but on the dropdown list or around 30 suppliers my one (Rebel Energy) is not listed. I have been with them for over a year at this address. Why might that be and how can I resolve it?
Question about storage heaters
This discussion was created from comments split from: Snug Octopus (Economy 7) Problems.
British Gas Historical Debt
Hi, Just want to check where I stand from those who know more. We were looking to switch and discovered yy mother in law (just her in a 2 bed terraced house), had a debt with British Gas of £650. I've had a look back through her bills and it seems this has been lingering since her Nov-22 to May-23 bill with Bills and DDs…

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