Refund of credit after switching

andy1886

Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ?
As a side issue , I switched to them in October 24 paying them in front , my fixed tariff ended 6th October 25 and they have my credit until 28th November , seems to me to be too long for them to have my money , if I owed them would they wait until today for me to settle up ? Meanwhile I have made 2 payments to my new supplier , luckily I have the funds to do this but is this one of the main reasons people stay on the cap and don’t switch .
Anyway see if my £600+ appears in my account today , also think 10 working days is old , just say 14 days as today is my day off but I will be at work Saturday and Sunday .
Thanks for any advice , suggestion , comments 

bristolleedsfan

andy1886 said:

Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ?

Wait a further 11 working days before contacting EDF, potential compensation would double. £40 x 2 if initial £40 compensation is not automatically paid within 10 working days.

andy1886

bristolleedsfan said:

andy1886 said:

Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ?

Wait a further 11 working days before contacting EDF, potential compensation would double. £40 x 2 if initial £40 compensation is not automatically paid within 10 working days.

So if I don’t get my money today I am entitled to £40 ? Never knew that , thank you very much 

bristolleedsfan

andy1886 said:

bristolleedsfan said:

andy1886 said:

Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ?

Wait a further 11 working days before contacting EDF, potential compensation would double. £40 x 2 if initial £40 compensation is not automatically paid within 10 working days.

So if I don’t get my money today I am entitled to £40 ? Never knew that , thank you very much 

Octopus explain it perfectly.

https://octopus.energy/policies/guaranteed-standards-performance/

  

andy1886

Is this an industry policy or just a policy of Octopus ?

bristolleedsfan

andy1886 said:

Is this an industry policy or just a policy of Octopus ?

OFGEM policy rules.

https://www.edfenergy.com/sites/default/files/2024-04/R863 Guide to Service Standards AW9_V2_1.pdf

andy1886

bristolleedsfan said:

andy1886 said:

Is this an industry policy or just a policy of Octopus ?

OFGEM policy rules.

https://www.edfenergy.com/sites/default/files/2024-04/R863 Guide to Service Standards AW9_V2_1.pdf

Thank you very much for that , no credit paid so compensation due , will wait until i do receive my credit before approaching EDF , still think this situation is a disgrace but it is what it is 

bristolleedsfan

andy1886 said:

bristolleedsfan said:

andy1886 said:

Is this an industry policy or just a policy of Octopus ?

OFGEM policy rules.

https://www.edfenergy.com/sites/default/files/2024-04/R863 Guide to Service Standards AW9_V2_1.pdf

Thank you very much for that , no credit paid so compensation due , will wait until i do receive my credit before approaching EDF , still think this situation is a disgrace but it is what it is 

I would not contact them until deadline has passed for initial £40 compensation to be automatically paid

https://forums.moneysavingexpert.com/discussion/comment/81761154/#Comment_81761154

I would put together complaint about late credit refund with associated inconvenience caused, shortfall in service citing OFGEM guaranteed standards performance rules, complain about £40x2 not having been made and say minimum £80 compensation needs to be paid in order to resolve complaint

https://www.ofgem.gov.uk/guidance/switching-compensation-guaranteed-standards-performance

You could contact them now about credit balance not being received and hope they do not automatically pay £40 compensation.

andy1886

bristolleedsfan said:

andy1886 said:

bristolleedsfan said:

andy1886 said:

Is this an industry policy or just a policy of Octopus ?

OFGEM policy rules.

https://www.edfenergy.com/sites/default/files/2024-04/R863 Guide to Service Standards AW9_V2_1.pdf

Thank you very much for that , no credit paid so compensation due , will wait until i do receive my credit before approaching EDF , still think this situation is a disgrace but it is what it is 

I would not contact them until deadline has passed for additional £40 compensation to be automatically paid

https://forums.moneysavingexpert.com/discussion/comment/81761154/#Comment_81761154

I would put together complaint about late credit refund with associated inconvenience caused, shortfall in service citing OFGEM guaranteed standards performance rules, complain about £40x2 not having been made and say minimum £80 compensation needs to be paid in order to resolve complaint

https://www.ofgem.gov.uk/guidance/switching-compensation-guaranteed-standards-performance

You could contact them now about credit balance not being received and hope they do not automatically pay £40 compensation.

Thank you very much , this is what I will do and I will report back what happens 

andy1886

Credit received today so I rang EDF about any compensation and they have emailed to say I will receive it tomorrow but not how much . Again many thanks to everyone for the advice on this 

Swipe

Crunch the numbers and make sure they have paid you the correct amount of compo. Don't let them get away with short changing you.