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Minimum, managed, override..
I work from home but sometimes out for a couple of hours and I like warmer weekend nights ‘in’. First rule, heat the room your in but use minimum in the room you use later eg bedroom. Second always turn off or down your “day room” before you go to bed and your bedroom up before you go to bed. Third, whilst you’re sleeping…
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Landlords and energy back-billing
Currently trying to sort out an unresolved issue with my late father-in-laws estate. - He was a long term tenant (>60 years) on an estate which consists of a main residence and 2 rental properties. - electricity/gas is metered to the main residence and then distributed to the 2 rental properties via subsidiary meters - for…
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Terrible British Gas Service - faulty invoicing system
Hello, My 84 Mum has had massive billing issues with British Gas. I have picked up the case for her and it has been ongoing for over 16 months now. I got the Energy Ombudsman involved 9 months ago. Long story short: - Her bill went from being in credit, to rapidly rising to thousands of pounds. - No logic to the invoices,…
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Changing from business electricity supply meter to domestic without changing to a smart meter
Hello Firstly Thank you to anyone who takes their time to read this post and offer advice. We are out of contract with our engergy supplier which is EDF. We live in a farmhouse which has not been part of a farm business for well over 20 years. Its come to light that because the houses electricity supply was registered as a…
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British Gas HomeCare: Advice to avoid unnecessary charges
I've just had a disappointing and expensive experience with my BG HomeCare service. Skip to the end for advice and info on using your HomeCare service that may save you money. A couple of weeks ago I noticed my boiler was low on pressure. A simple thing to fix, but I'd not had to do it on my current boiler before, and the…
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Commercial - retail energy advice
Hey folks.I have a friend opening a small retail shop shortly and I said I'd help looking at options for energy suppliers. When I had my retail shop, dealing with the energy suppliers was one of the worst things I had to do but like a sucker for punishment I said I'd help. Therefore I'm just hoping to get a few suggestions…
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Estimated Annual Usage Quantities For Gas & Electricity Missing On Latest April Octopus Statements?
Anybody else received a statement from Octopus since 1st April which doesn't show the estimated annual usage quantities for both gas and electricity?I thought it was one of the conditions of their Operators Licenses that this information must be included on any statement they issue to customers?This vital information has…
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British Gas
I am being billed £1310.34 for four months payments from September to December 2024 and I received a dept collectors letter from Capital Resolve and they added this to my credit score However I am not with British Gas my energy providers are Octopus Energy since 15/06/2024 British Gas reference number given does not exist…
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What to do next when OFFGEM don’t help?
So I’ll cut a very long story short. March 2019 we were subject to an erroneous transfer from EOn to Scottish Power. SP accepted this, transferred the gas supply back but not the electricity. Fast forward 5 years, the Ombudsman has told them what to do but they’ve not done it. I went back to the Ombudsman and they asked SP…
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Missed Metering Appointment Payment Business Supplier
I had a missed appointment today by the metering contractor working for my business gas supplier. I don't think there is a set figure but as a starting point what would be the figure in the domestic market ? Even more annoying as a long saga as a senior manager contacted me on Sunday to confirm !
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British Gas Credit file lies stopped me getting a mortgage.
I am a house owner (outright)
with a small loan for credit purposes I was with British Gas (not by choice, Bulb failed) and I was paying £350 per
month. At beginning of year, they were alternately sending me (by paper) we owe
you/you owe us bills. After several heated conversations they finally decided I owed them over…
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New Boiler (Worcester Bosch Greenstar 4000)
Hi all, I had the above boiler fitted in my attic today with a Honeywell thermostat downstairs. For many years I’ve lived with old combi boilers and ancient thermostats so this is all very new to me! I get that the thermostat controls the boiler and I’ve got it set on manual so that if the temperature drops below 18…
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Electricity costs really high
I moved into a new build 1 bedroomed council property in September. The property only has electric and electric heaters. I have noticed that I am paying much more electric than my previous property (gas and electric) which was a 2 bed maisonette. I am tracking my usage using pen and paper. I have put £60.00 on my electric…
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British Gas have trashed my credit rating - what can I do?
Hello, I’m after some advice if possible
please as to whether I have a leg to stand on with regards to a complaint I’ve
made to British Gas, and they’ve seemingly rejected. In a nutshell, I changed my
energy provider a few months ago and was issued with a final bill. Went online
to pay it, but the balance on my online…
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British Gas
Hi, My 80 year old father is becoming increasingly frustrated with the customer service he is receiving from British Gas. He has been a customer of British Gas all his adult life and for some reason feels a particular loyalty to them despite my best attempts to persuade him to switch energy company. Anyway, he has a…
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Tomato Energy - No data, no bills
I'm hoping i'm a lucky one and wont ever have to pay for my usage but i suspect this wont be my luck... I switched over 31 August 24 - i've managed to see around a weeks worth of usage from then to now, other than that its 'your data will be available soon'. My DD has been active since the swtich being live - i've called…
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Energy providers and Solar and EV Tariff Compatibility
Hi there, I’m hoping someone can help with an issue which I’m struggling to get a clear answer to. I have just received a new EV and had an Ohme charger installed at my house, I also have solar panels. I am currently with OVO energy and was hoping to use their Anytime tariff but I’ve been told my Ohme charger doesn’t work…
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Do Octopus have an upper export limit?
Morning all. My DNO export limit is 8kWs and what I am trying to find out is whether Octopus have an upper power or energy export cap that would scupper my calculations. Digging through T&C's isn't easy / fun.. Thanks in advance.
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Ripping my hair out with BG PrePay elec meter!!
We've not long bought a house that came with a PPM fitted with a key so cannot be topped up online. My partner suffers from agoraphobia and I work 60+ hours a week and we have 2 young children at home. We've been BG customer for over 20 years without incident or issue but since we moved into this address BG are flat…
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Ovo solicitors CCJ issued
3 years I've had no bill. 3 years I've been asking 3 years I've been stressed and ill. I noticed a ccj on my credit check and now peersuing the solicitors of Ovo. I owe but not the £3000 they are stating. Calls. Emails to no avail. A letter has arrived stating I can pay from solicitors before 15th January or it will go…
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