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Refund of credit
Has anyone had a full refund of credit from British gas and how did you manage it
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BW legal , Threating to taking me to court
So, BW has sent me a notice to pay British gas bill of 1700 that I didn't use. I never was British gas customer before February this year. I lived in a room for a two three months that was above a shop. I used to pay 200 pound a month that included the rent and energy bills as well and I shared the room with another…
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ECO4 GBIS via a Consumer Rights
I've had a leaflet from a company called Consumer Rights, based in Wales, who claim to be able to advise on energy grants and funding via my local council. Because of their name they're difficult to Google and I'm concerned about scams, the council have responded to my query with an unhelpful "We dont know if this is a…
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Query on using uSwitch to go from Octopus to Fuse
So my elderly mother uses Octopus and wants cheaper electricity (and gas). I did a uSwitch for her and cheapest seems to be "Fuse fixed 13 months", providing you don't want to exit. Octopus doesn't have an exit fee, so I want to move her across, here are my questions (I realise you may not be able to help with…
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EDF energy bill after 1 year of not being with them
Hi everyone I switched from Edf to octopus last year. I haven't had a single bit of correspondence since August 2024 from EDF UNTIL 22nd August 2025 I received an email with my energy bill? I read it as my new balance is £0 today I have received the letter (bottom pic) asking for payment? I am very worried this has come…
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Tomato Energy - is it going to fold
Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM.
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How do I use this Electricity Smart Card?
Hi all This might sound daft initially but all will be revealed. So, I have recently purchased a house that requires total renovation. The previous tenant left me a bag of door keys, a Gas top up card and an Electric top up card. So, the lads demolishing the house told me that the lights had gone out today. So, I gave one…
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Dimplex Quantum Storage Heater - Hot Casing
I have recently had 7 of these rads installed. They are supposed to be high retention and to quote dimplex. "The extra insulation also keep the outside of the heater cool when not in use " I have charged one up for the last 3 nights at the default temperature of 21 degrees. The charging stops at 7am. I turned the…
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Radio Teleswitch Replacement and tariffs
Hello, just looking for some advice. 4 months on from EDF trying and failing to swap my rts meter for a smart alternative I’m now embroiled in a ‘discussion’ about tariffs and rates. Having been on both a standard variable rate and standard off peak since forever I’m told that I must have an E7 tariff which will mean I’m…
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Annual Usage Estimation BG - Has anyone else spotted this?
Despite cutting my actual gas use month after month, my estimated annual usage keeps going up: May: 9,538 kWh Jun: 245 kWh used → est. 10,085 Jul: 192 kWh used → est. 10,608 Aug: 167 kWh used → est. 11,678 I complained, and BG told me it’s “based on the last 12 months” – but that directly contradicts the fact my usage is…
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Eon fit problems
I moved into a house a year ago with solar panels and a fit account with eon. The seller , unbeknownst to us had the wrong smart meter fitted - not showing net, they were charging the batteries at night and selling back to eon. We were told after 5 months of the account being on hold due to high readings that we would need…
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Ovo moving home price
Just a quick heads up for those looking to renew with Ovo. I was quoted a price back in mid-August for a contract ending in Sept which was online only. I searched (as did an Ovo rep in a later call) and couldn't find the quoted unit and standing charge prices. In the end I tried it as a moving home quote and it came up…
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Do Ceiling Fans reduce heating bills in Winter?
Hello!I saw claims online that using a ceiling fan clockwise in Winter can help distribute hot air that accumulates at ceiling level, downwards, increasing how warm a room feels and helping you lower your heating bills by 15%Has anyone actually experienced this? Thank you
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Smart meter connectivity
Does anyone please know how to test for Smart meter connections outside my walls. In rural Wales, so south zone. Inside my house there is apparently no connction to signal or WAN (thick walls). Octopus gave up chasing SMS to try T3 external aerial. If I thought I could get a signal I'd move the meter - the grid connnection…
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OVO - pls can someone tell me how it works - internal records
Hello, can anyone help please. We are in a dispute with OVO and it looks like over a period of 5 years they have been overcharged us more than £15,000. I know we can't get it all back, and we've sorted it going forward with new provider and fixed the meters, but we are disputing OVO's recent invoices. It now looks as…
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Octopus yanking us around for a year. (GBIS - Great British Insulation Scheme)
Hoping that someone might be able to help me on this one. We applied for the GBIS (Great British Insulation Scheme) in February 2024 and since then we've had nothing but the run around with Octopus about when we can get the work carried out. We were sent and email in the summer saying that it had been accepted and we…
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Octopus Cosy Tarif
I am using Octopus cosy tarif and my electric bill has risen, we only run the ASHP in the cheaper rate for hot water, less than hour a day. I do work from home and wonder if this tarif is not suitable?
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Octopus take back refunded overpayments
I noticed yesterday that Octopus had taken back the refunded overpayment they were obliged to give back in July. No warning at all just took over £1,000 from my account. I can't contact them over the weekend as customer service is closed. Has anyone else experienced this please ?
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Fuse energy account
Anybody know whether Fuse is an app only account? The website isnt clear and i cant find a phone number. Which leads me to believe it might be.
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T-49 and counting (till my fix is up...)
I moved over to what I thought was a decent Outfox fix in July last year. To my faint surprise, on checking the MSE Energy Club, I can fix again at a virtually identical rate. I'm not unhappy with that as a baseline, but QQ for you smarter people on here: Based on current data/forecasts, is there anything that points to…
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Most recent: Can I be forced to have a water meter? by matelodave
19 June at 2:44PM
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