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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.1K comments Most recent: Can't Access Water Meter by Lorian Today at 9:17AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

387 discussions 11.5K comments Most recent: Radiator Fans: are they noisy? by matelodave 29 August at 2:02PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: SOLVED!! by QrizB 30 August at 7:29PM

So energy automated replies
From so energy all you get is automated replies. The only way for them to respond is to put a bad review on trust pilot. They have ignored data protection regulations and correction request from council. Keep saying they are sorting it but I've been waiting since end of October now. The Ico said they have one month to…
Prepay gas meter in rental property
Hello, I've just taken on a tenancy, and discovered (via my own research) halfway through signing paperwork that I probably had a prepay meter. (a) should this have been in the letting details? (b) I had written assurances that I'll be able to switch suppliers with no cost, but this was before prepay was confirmed (I was…
FTB: Confused about energy bills
Hi I'm completing on a 1960s 2 bed maisonette on Friday. The current owner is on Eon pay as you go smart meters I mainly work from home, I'm so confused about if I should stick with pay as you go or move to DD? Any advice?
RTS signal ceasing
Could someone explain why we are expecting to spend something like £100 million just to avoid sending out a very minor radio signal ?
Smart meter removal/Economy 10
My energy supplier has recently made an error (admitted by them, in writing) when offering me a smart meter. I can’t find any information about removing the smart meter and having the previous type reinstalled. I’ve searched online but can’t see any info as it’s such a peculiar request. I’m currently going through their…
Recommendation for reputable Boiler/Central Heating cover?
I'm looking to get some boiler cover for my Ideal Logic (approx 6 years old) in preparation for the winter. I only know about British Gas Homecare when I was with them many years ago. If I was to draw up a shortlist of a few providers to research, who should they be? Many thanks
MSE exclusive E.on Next Fixed 16months
Hi all, I wanted to do a comparison with the MSE exclusive E.on Next Fixed 16months v1 through the Cheap Energy Club - but I'Ve not been successful. I already have an account for the Cheap Energy Club and when I log in and view the results, it says I'm not eligible for the MSE exclusive E.on Next Fixed 16months v1 because…
Eon Next Reviews: Give your feedback
This is a feedback thread on energy supplier Eon Next Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly?? * Have you had problems since? * Is it easy to contact? The feedback comes as part of theCheap Energy Club Type below to discuss. If you haven’t already, join…
Octopus - Final Bill delay
I changed to Tomato from Octopus on 1 December and provided readings for that date. On 1 Dec Octopus charged my account, taking it down to £4,320 in credit, which seems correct. Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the £4.2k…
Smart meter advice
Hello. I note previous threads re. smart meters, but would appreciate some advice on the following please. Our electricity meter was changed in around 2017/18 by SolarPlicity, from a traditional meter to a smart meter (Lanis/Gyr+ SM1 model, if that means anything to anyone). It has never been active as a smart meter…
Disconnection problems showing on my Octopus energy account
HELP! I have been backwards and forwards with Octopus energy for nearly 7 months for a problem I didn't know existed until I requested a smart meter. We moved into a property that had two meters one for a flat and one of the main house. It was put back into one dwelling and a disconnection was undertaken for the 'flat's…
Smart meter not updating deja vu!
https://forums.moneysavingexpert.com/discussion/6503873/gas-smart-meter-giving-wrong-readings#latest The above thread when I posted last with the same issue that the smart gas meter was not updating. EoN engineer came out and seemingly fixed out so from February 2024 to November 2024 started getting updated readings again.…
e.on switch
Is anyone else struggling to put in their MPAN number? Despite putting my 13 digits (confirmed by BG) it still keeps saying 'must be a valid value containing only numbers' which I have done. Tried mobile and PC to do this but can't get past this and want to switch before deal runs out!
So Energy: More than 100 cold calls and they ignore complaints
I've been a customer of So Energy for several years and I've been quite happy with them until recently: simple website, reasonable prices, clear billing. But back in September last year, they started making unwanted telephone calls. In the last four months, they've made 104 calls to my number. After the first 40 calls, I…
One year fix or Two year fix???
Hi there. I’m currently on a dual fuel fix with Octopus until August. It has no exit fees so I can leave at any time. I’m looking at the fix offers and two have caught my attention - the Eon Next 16 month (i.e. next winter) fix, and the EDF 2 year fix (I.e. next 2 winters until end of Feb 2027). I worked out that either…
Have I made the wrong switch? Urgent help needed please!
Hi all, Last week I used Uswitch to switch from EDF Essentials Fixed 1Yr Oct25v3 to EON Next Fixed 18m v12 as this was the cheapest on Uswitch, but I'm wondering if I've missed the ball here. The EON next came out cheapest as it guarantees to be cheaper than the price cap by £50, but with energy prices due to rise, should…
Energy club and Home energy
Hi did a comparison from British Gas and was told home energy would save us money. Within a couple of weeks said the prices would go up and now in first month saying we owe them £110 and bill gone from £1400 to £2200 advice pls.
Landlord refuses access to electric meter and massive bill threats
Hi all, I'm asking this for a friend who is in a endless loop with British Gas and incorrect / unproven meter readings and inability for BG to check and upgrade to smart meter. He moved in 6 months ago and got setup with BGas, from day 1 the landlord has refused access to the meters (communal as a few other flats) and he…
Radiators for a heat pump?
I’d really appreciate some info & tips on how to cope with radiator upgrades for an ASHP. I can cope with a box outside the house, I can cope with finding a place for a water cylinder, I can cope with a large financial outlay (incentives help.) What I am really struggling with is having to accept monstrous upscaled…
Octopus Tracker tariff
I did a discussion a couple of months ago whether Octopus’s Tracker tariff was a good bet for winter. I chickened out, and went back on a fixed tariff. I’ve been keeping an eye on the figures, and it looks like I made the correct decision by switching. Rates are going through the roof at the moment. Any thoughts anyone?