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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Severn Trent smart water meters disappointment by mmmmikey 12 July at 2:28PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: Converting to Wall mounted AC and Heat pump - DIY or Pro by workingboy 12 July at 10:49PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Being Old has it's Advantages, Sometimes.
Eon has just given me £150 credit on my fuel bill because I am 80 years old. At least I think that is why but I'm not enquiring too deeply.
new dec fix
i see a new fix is out on octopus its unit rate for gas is a little bit cheaper than previous everything else the same was 5.97p kwh down to 5.85p kwh in the north east 12mths contract my current contract runs out boxing day 25 at 5.52p so im keeping a eye out for any that go lower than my current
EDF Sunday saver Econ 7 fair use - help!
I've read the other thread but can anyone please explain how this actually works? I have 16 hours of 'free' electricity to use tomorrow. Before I go wild with the tumble dryer, how can I work out what I'm using so that it fits the fair use policy? The IHD I have for the smart meter rarely works as it drops out so I can't…
Hypocrisy of the Energy Companies
I live in a flat complex, which is electricity only, have storage heating and applied for an Economy 10 tariff and meter via SSE when I moved in 5 years ago. Most people here are on Economy 7, but I prefer Economy 10 as it gives me 3 hours off peak afternoon and 2 hours off peak evening use, as well as 5 hours overnight…
EDF energy - no supply to property and refusing to help
EDF are the supplier, we had an electrician out to the flat yesterday who claimed it was not the electrics causing the issue. EDF are refusing to attend the property as on their side the meter is fine. There was confusion on whether it was prepayment or not. Apparently it used to be but previous occupant changed it to…
EON advisory
Current status £136.46 deficit. This is for this month only and DD is set at £94. EON message: You're using an average of £4.58 more each month than your current Direct Debit (DD) payment covers, which means your account balance is £221.40 behind where we'd expect it to be at this time of year.What you need to do. The…
Best electric wall heater for a flat
Hello. Can anyone please help me. I'm on economy 7 and have a relatively modern elnur storage heaters but never seem to be warm, especially after a day's work when most of the stored heat has been released when I'm away from the flat. I'm wondering my best option for comfort and also cost effective on running costs. I'm…
Octopus Smart Electric Meter
I finally got a smart meter last week (6 Dec). I was impressed with installation, all very quick and painless so far! I was given the pink octopus mini device which is all plugged in. I've noticed I'm getting some usage on the app, so far I've got for 6, 7, 8, 9 and 10th but nothing yet for 11th. It seems to come through…
Smart Meter Installation - Why is inside access needed if meters are outside?
I recently moved my dual-fuel supply to Octopus and they have now told me that my (non-smart) electricity meter is past its certification date and needs to be replaced with a smart meter. Nothing mentioned about the gas meter, even though it's very likely the same age. The Octopus website says that even if meters are…
EON meter - no gas supply - unique circumstances
I've lived in my social housing flat 4 years. I only use electricity but there’s an old disconnected (since 2015) gas meter. I've never thought twice about it apart from that it takes up space and assumed as it’s a tower block that the gas had been disconnected as a lot of high rises had done for safety ( found out since…
Guidance on Smart Meter (Dual tariff Scotland, Any tariff please)
Background: I’ve lived in my house in Scotland for 26 years, a new build at the time. It’s an all-electric property with two meters, likely installed under the "Economy 10" or "White Meter" setup common back then. We use storage heaters and currently have both meters on a standard variable tariff with Scottish Gas. The…
SMETS 2 meters in Oxon
Can anyone in Oxfordshire confirm successful functioning of a SMETS 2 electricity meter? OVO are trying to force me to get one but an OVO engineer told me it could not work without a mobile signal. Seeing info here on MSE I realise he was probably talking about SMETS 1, but I am still suspicious of the veracity of OVO's…
Economy 7
Hi Everyone, Economy 7 storage heaters were installed in 80's in my Council house plus got a hot water tank and I submit dual readings monthly for an all electric house. I have heard that by June 2025 the RTS type will be phased out. I don't use the storage heaters to be honest (1 is not working) and rely on electric fire…
Renting - switching supplier
Hi, Just about to rent my first (studio) flat. Letting agents have set me up with Ovo - without asking. Tenancy agreement has a clause where I must notify landlord if I switch and switch back at the end of tenancy. Is this legal (especially the switching back bit). Is it worth the hassle of switching?
Economy 7 with "normal" meter
We have what I would consider a normal electricity meter, four terminals L and N in and L and N out. It's a SMETS2 smart meter. Is there any reason we couldn't go onto E7, or would the meter need to be changed?
British Gas Service. Or total lack of.
I have a problem. Its name is British Gas.My British Gas Smart gas meter failed as storm Darragh hit late on Friday evening - not really relevant, except for context. It shut off the gas into our property (these meters have an internal shut-off valve). I spent hours on the phone - astoundingly, all British Gas calls go to…
What is the time limit to issue a bill?
Outfox The Market whom I left years ago, have suddenly decided to send me a bill for a period of between 20 January 2019 to 25 Jan 2019 for the amount of £159.43. Are they allowed that? It says on the internet that utility companies should not be able to bill anyone with any back bills older than 1 year if the below rules…
How to find an Eco 7 Tarriff as OVO Energy can't do it
Have storage heaters and solar panels fitted an need an Eco 7 tariff but not sure who can supply it
Scottish Power installed an Economy 7 Smart Meter when I have oil central heating
Since the energy prices have increased I have started to take a look at the usage, and to see if I am overpaying for electric. I use on average 1.09 units of electricity during the night, we have had oil central heating as that was in situ when we moved into the cottage in October 2013. Therefore, we paid all our…
Is this smart meter wired up for Eco 7?
Can anyone help please? I have a tenant complaining his storage heaters aren’t working. He had a smart meter fitted recently. He doesn’t know if he’s on an Econ 7 tariff. This looks like it should be ok for the storage heaters? They were working fine last winter. Edit: have added another pic below. Have discovered he is…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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