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Just noticed EDF not taken direct debits since July 😢
What do I do ? Been putting regular meter readings in and just thought the direct debit was ok. Always was but since July they haven’t taken the payments. Really panicking now .. feeling so stressed !
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Business Energy contract
Hi, Need some advise please. My friend has signed 3 contracts via energy consultant from beginning to the end it was nothing but series of lies. Ombudsman also sided with them even though energy company couldn't provide the phone records or anything and upon asking for evidence they provide the wrong contract. So he is…
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Is it normal to get billed every month??
Hi all. I've been with British Gas for about 2 months and I've been getting billed on a monthly basis. Is that right ? I thought it was every 3 months? I also pay by debit card instead of having a direct debit. Not sure if that makes any difference. Thanks.
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Why is my energy usage so high when I'm not at home?
This discussion was created from comments split from: How much power does your house use when nobody's home?.
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Setting thermostatic radiator valves
Hello, so one of these things or yes more precisely (counts) 5 of them (the following information is a guess and may be wrong, if you're a heating engineer, please feel free to correct me) In a nutshell, what is the best number setting? I was thinking that keeping the dial number as low as possible (3 1/2 or 4 practically)…
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So Energy 2 yr fix
I noticed that So Energy have a 2 yr fixed rate deal. Is it a good idea to fix for 2 years or would it be better for 1 year only? I realise no one has a crystal ball but they are saying the prices are going to go up in April as well. Just wanted to get people's opinions Thank you.
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Ooops! Something went wrong
Trying to accept contract with Eon through MSE Energy website for days. MSE website keeps saying something wrong with their servers. No change again today. Do I give up? Year end dedline now missed!
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Eon smart gas meter issue
Hi folks, hope someone can help, not getting much joy anywhere else. Recently had a gas smart meter fitted from Eon (Landis + Gyr), problem is it appers to be showing I have used twice as many units as my old non smart meter, even though we are only in the house 60% of the time compared to the same time last year. Is the…
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Is there a sweet spot for changing? In Jan
My fixed contract ends on 1st Feb. (I imagine I can play with a few weeks worth of quoting) Ideally I want to leave my current one as the IHD/Smart meter/Online Energy Hub never display correct but my bill is typically as expected at the end of the month. (Ive already claimed hundreds of £ of them for their errors but I…
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British Gas service
Please can anyone help? I have had my combi boiler loosing pressure since October, now worse to having to top it up every few hours. I have complained to British Gas and have an open complaint but haven't heard from them since 12 Dec 2024. The engineers keep saying there is a leak however SOS leak detection and dyno rod…
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Octopus Accounts nuked by Octopus!
This really isn't my day..... Well if I thought BG are bad Octopus now comes a really close second. As of this week, suddenly no access to mine or my father's energy accounts. No online access, no app access and my phone number not recognised as belonging to an account. And apparently no audit trails for such changes made…
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why are energy companies pushing smart meters? what's the catch??
Hi all, I recently moved, switched to utility warehouse for gas/elec. Everything went fine, but I started getting phone calls, sometimes twice a day, from sales people trying to get me to install a smart meter. While they're not rude, they're very pushy and don't even ask if I want one, jumping straight to engineers'…
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Smart meter required after certificaton period
I have a flat in London for work purposes as I live in Devon. My London flat is abt 10 yo - but Octopus have told me my electricity meter "has now reached the end of its certification period" and they are obliged to change it to a smart meter. What meter becomes obsolete after 10 yrs?? My Devon house meter is literally 50…
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Pulsacoil Thermal Store and high bills!
I bought a 1 bed basement flat at the start of September. It is electric only and is fitted with a PulsaCoil Thermal Store to heat my water. I was told to keep the main tank plug on and the top immersion heater off and to only turn it on if I need a top up. My flat also has a small utility area with a tiny dishwasher, but…
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British Gas late bills after switch
Hi there, I'm new on here but have tried searching if anyone else has had issues with British Gas like I'm having now. I switched to EDF energy in April and had an outstanding balance of £400 and I set up a payment plan to pay that back and have never missed a payment. A few weeks ago I got a text then an email saying I…
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Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
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Cross Metered MPRN & Serial Numbers
Ok, So just looking to see if there are any other people which has had any experience in this issue. I love on a new development (been here now 4 years). Now, on this plot consisted with there consisted of 23 dwellings. Fast forward 4 years..after looking at how much money I've been spending on gas alone and it's eye…
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Eon Smart Meter Stopped Connecting -Power Cut
Hi Had a new smart metered installed by Eon about 2 weeks ago. All was working fine until yesterday morning, until a power cut sometime in the early hours of that morning, which broke the connection. Now have the message 'Waiting for current data'... Wondered if there is an easy way to fix this? Thanks
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British Gas Issue - Wrong Tariff on account - Billing errors - no staff to actually fix issue
I am having a problem with British Gas at the moment. For the record I have a dual rate meter - the estate is all on dual rate and have been paying dual rate since 2019. I signed up to British Gas on the 08th August 2024 under the following terms (Dual rate):…
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New gas boiler or electric heat pump?
Octopus can install me a heat pump and all new radiators and a hot water tank and cap off the gas for under £5k. My gas boiler is over 20 years old and has a minor but irrepairable (parts not available) water leak so needs topping up regularly. My radiators are the single thickness ones so at least as old if not older, so…
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