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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Paying by standing order by freesha Today at 1:23PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by silverwhistle Today at 9:05PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Plug-in energy monitor
A couple of questions about these; anecdotal experiences most welcome and I'm open to any specific recommendations as well. (Non-smart though, I just want one that provides a display and I'll make my own notes - which would be required for things like different comparing washing machine cycles anyway even for a smart one,…
Large panel heater
If I can’t get my storage heater working im looking to get a panel heater as alternative until about a year when I can save for new quantum’s large bedroom with high ceiling , 16 ft long and 12ft wide … what size will I need and what power thank you in advance
automatic signup with Ovo when renting through Housing Association
Hi! I was wondering if someone can help me with this: When first renting my flat, my housing association signed me up with a platform that checks references which seems to have a relationship with Ovo Energy, so the signup triggered an account being opened automatically in my name and Ovo informing me that they are now my…
How do I take on a contract without the previous owner's invoice?
I have bought a property in Glasgow and the previous owner doesn't seem to have any invoices for the utilities. They were paying the bills, but they're based abroad and the paper invoices were collected and disposed of by a caretaker. How do I change the contracts to my name without the invoices showing the customer…
Need a zero standing charge tariff - do they exist
Tenants have moved out - house needs a major refurb so will be empty for 3/4 months. Who offers a zero standing charge as there will be minimal electricity use and the gas is turned off
Lowell debt collection
Hello, I'm new here and I'm looking for some advice please 🙏 In 2019 I paid a final British gas bill of £2192.00 at the time we was moving out of the country and I had to shredd all my paperwork as I had nowhere to keep it as we had sold and got rid of all our processions. Lockdown happened and we ended up staying in UK.…
BW Legal/British Gas
Hello, I had a letter addressed to me from BW legal saying I owe £300 to British Gas for the supply period of 2023. I moved in to the address in 2024 and never been a customer of British Gas. I’ve told BW legal this, they said they want personal information to prove this. I said I am not interested in giving my documents…
British Gas home service
hi all can anyone advice, my BG heating sys inc rads homecover is about to run out, i enjoy being with these because of there larger network of staff that will come out for a repair within 48hrs my current cover i got on blackfriday lastyear at £165 for the year, this renewal is £235, so ive been on live chat and offered…
Dealing with the Energy Ombudsman and Octopus Energy
I had an issue with Octopus Energy and had to refer this to the Energy Ombudsman. This is for others to understand the issues I had in various points and hopefully help in future. I moved into my new rented property on October 25th 2023. By January 2024 I realised that the charges on the account were very high - over £430…
VAT on fuel bills
I’m with Utility Warehouse for gas and electricity, I’ve been looking at my bills and thought I’d do a quick check on the VAT, I’m being charged VAT on my monthly payment to them not on the energy used, I’ve paid approximately £100 vat in the last 9 months I’ve been with them, however, the last 9 months usage total costs…
Bad timing? What to do?
So currently with Eon.Next at a rented property, the fixed price ends on the 18th of December and we are moving into a new rented property on the 2nd of January and are looking at moving to Octopus Energy. However, our tenancy doesn't end in the current property until the 9 February and we planned for the crossover to get…
EDF charged exit fees after flooding?
I was recently made homeless due to my property being flooded, my insurance company are taking over the property to dry it out etc and I've been told to expect to be out of there for 4-6 months. I've told EDF the situation and they've closed my account down, with £150 exit fees. Is it right they've charged me those exit…
Where can I find past history of gas and electric rates
I've checked the Ofgem site but they have the current and future rates, but I can't find previous rates. I only want to go back about 18 months, for unit rates and standing charges. Can you point me in the right direction please? It's not on my bills as I'm on a smart tariff.
Octopus 15M Fixed E7 Rate 1/Rate 2 swap
I'd not had a bill since changing from the SVR E7 to the Fixed 15M tariff on the 25th September (should be monthly). Throughout, the usage and costs have been showing correctly in the Octopus "My Energy" section of the App/Account (and Bright App). So on the 7th November I thought I'd try and provoke billing by submitting…
Free Boiler and Cavity Wall Insulation from UK Energy Management - Is it a scam?
Reps for a company called "UK Energy Management" are going door to door in my estate, offering a free boiler and cavity wall insulation. I'm aware there are schemes out there, however this one has no eligibility criteria apparently. I've seen them do the install on a few neighbours, always in unmarked white vans (and…
Back-billed for electricity over a long year period!
Hi, I'm going to cut a long story short. I will provide more detail if necessary... Can an energy company (Scottish Power) pursue you for historic energy bills after 2 years in any circumstances if: * They never sent you a bill; only letters addressed to "The Occupier" * You were paying your energy bill to another company…
British Gas: Ain't received my warm home discount?
Hi, wonder if you can help.... I received a letter in October 2023 saying that i will receive £150 warm home discount by the 31 of March 2024. On the letter it said i don't have to do anything as it will automatically be done by my energy supplier. I phoned British Gas as nothing on my payment history shows anything…
Scottish Power SEG Export advice please
Hi everyone, I had Solar Panels and Battery Storage installed a year ago through an independant Solar install company. Due to all the hassles I have had with it since, it's been my biggest regret and a pain in the rear. Five months ago I transferred our services from Scottish Power to Octopus. A couple of month's ago, it…
Scottish Power Impasse
Hello Can anyone advise - is there a way that MSE can try to help resolve an ongoing situation with Scottish Power or how can I find out if they would be interested in investigating our story to try and find out what has gone on.? Brief outline We joined SP on 2 year fixed term tariff early 2021. (tariff changed by SP…
Free boiler scheme
Hi I wanted to know if there are any such schemes available. I have found this one but don't know if it's genuine. Has anyone else used this one and did they get a free boiler? I have fallen victim to scams before where they took details and even details of what benefits I was on but I heard nothing back.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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