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Gas Supply Pipe Replacement
I've been contacted (again) by Wales and West Utilities as the Gas Supply Pipes are due to be replaced in my road, and onto the meters. Maybe it's third time lucky for them. Due to the age (and layout of the property) I've raised concerns with them previously and again now as I'm aware of potential issues if they can't…
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Utility Overpayment of circa £3k and they wont refund the money.
I have a problem that started in March 2024. My elderly Uncle is unwell and I have a POA for him. However, I have had it for a couple of years I only now have had to use it. I contacted British Gas after seeing that he has been paying £335pm for gas and electricity. After providing meter readings they calculated and…
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Exit fee or not
I've queried exit fees with my supplier (Sainsburys energy) and been advised that I have £75 per fuel exit fee with fix ending 2nd Oct. However, latest account statement clearly states under each fuel: Early exit fee: None I've queried this but has anyone else experienced and if so would the statement be enforceable?…
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Weird issue with smart meter
I am with EdF and have a Smart meter with an in-home display. This display can show me how much I have spent each day so far and also how much I have spent each billing period. I noticed on day 1 of a billing period that there was a discrepancy between the two readings, with the billing period total showing 44p less than…
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Scottish Power identified faults / Direct Debits
Scottish Power had me on a Flexi one year tariff from September 1st. 2023 . My agreed DD was £8.42 / £219 credit at inception . My usage was inline with the projected costs . To my anger , Scottish Power intend to raise my DD to £20.51 ( 1st. July / 1st. August ) . This is totally against the review on DD's made by Ofgem .…
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Direct Debit Calculation
Hi all, I like to keep track of all these things, so I have made my own calculator that calculates what I should pay for direct debit based off my current usage, and the current tarrif im on. This way if I find a new deal I can work out accurately what direct debit I should set us on. However, I am calculating the monthly…
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Economy 7 without storage heaters
Afternoon. I’m wondering if anyone knows of an economy 7 (or even 10) tariff that does NOT require storage heaters? Long story short, my apartment has flooded and I’m basically starting again from scratch - new electric boiler/heaters etc. Ive spoken to BG/Octopus/Scottish Power etc and they all require me to have storage…
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Octopus - Octoplus Rewards (points/money off/free electricity)
Just spotted a new link on my Octopus app for “Octoplus”. Big banners saying free electricity when the grid is green, earn points to redeem for money off bills or use with reward partners. Can’t see anything on the website yet about it though. Press releases clearly out…
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Fix now or wait?
Hi all Energy and bills isn’t my forte so wonder if anyone can advise. I’m on a So energy fixed tariff due to end mid July. I have found another fixed deal with Octopus but do I wait until after 1st July to fix due to the price cap decrease or can that be risky to wait(
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British Gas issues
This discussion was created from comments split from: MSE News: 30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED.
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Concluded
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British Gas Backbilling Query
I left British Gas last December and moved to Octopus. I paid a final bill of ~£600 in January. On May 20th I recieved a bill via email of £1950. It is for energy from February 2022 to September 2023. This has been a huge suprise. This was the first I knew about such a bill. After multiple phonecalls and webchats I have…
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Solar iboost
Hi I have solar panels and too much hot water on sunny days . I have disconnected the clamp at the meter so all my surplus energy goes to the grid . I have an old meter that goes backwards. Is there any danger in doing this ? Need to test later to see if boost and timer works independently. Myrzo
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Early Exit Fee Error
Should an energy company notify before charging an early exit fee? I switched at the end of my contract, but apparently it doesn't end until August. It started in June 2022 for 2 years so I thought that was June 2024. I had no waring that I would be charged and no notification after it happened. I only noticed because…
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To fix or not
My fix rate ends , first week August. Am I better waiting till July to shop around for replacement, if price cap is coming down 7% or are companies already offering new fixed rates, that include this reduction ?
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Guide: What are the price cap unit rates?
The energy price cap is misnamed – there’s no cap on how much you pay. If you use more energy, you'll pay more. The cap is on the standing charges and the unit rates for gas and electricity. Yet the cap is usually quoted as an annual figure, based on a typical amount of energy use (currently £1,277/year rising to…
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Octopus - Gas usage differences between apps and invoice
I have been going back and forth with Octopus on this query and they keep getting excited that they have found the answer and I've disproved it each time. Does anyone here have any idea why this might be the case? Across ALOT of dates, I am seeing a difference in the KWH usage of gas in the Octopus app vs what is shown on…
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Octopus Tracker removal of fixed end dates for Nov 2022 v1
Just so everyone is aware that we had an end date and ours was removed in the last week. Initially we had until May set as our fixed end date. I presume this is to get all tracker tariffs ready for the new formula and shift us all as one onto the new rates soon. I am not sure how I feel about this but if we are all in the…
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Wrong electric meter reading
Hi everyone, I’m new to this forum so just finding my way around and if this question is in the wrong place then sorry 🤦♂️..but any advice would save the shirt on my back. i rent a small storage farm unit that I keep junk in, my landlord has never in many year sent me a electric bill until a couple of months back, it was…
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What percentage of a washing machine's energy is used purely to heat hot water?
A washing machine heats water, runs a motor, runs pumps and runs controls, but what percentage is used in heating water? Bing AI suggests 80-90%. I have just ordered a washing machine with mixed hot and cold flow. The price difference between the mix flow and a cold flow machine is a mere £30. I note that when I run a hot…
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