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Economy 10 tariffs anyone???
Hello My house is fairly new, built in 2019 and it has an economy 10 meter. I used to be with SSE and now put over to OVO who have put me on a standard tariff as they don't offer any economy 10/ I've phoned the people who come up on google, british gas, e on and EDF and they all say they don't have economy 10 tariffs. Does…
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Smart Meter or IHD faulty?
I have a BG Landis and Glyn smart meter from 2015 and up until this weekend the IHD displayed the meter information correctly. Now it just displays the electric details and the gas details are missing. I the battery failing in the gas meter? It still shows the meter reading when I press the red button.
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1st July Price Cap Reduction
Has the price cap reduction for the 1st July already reflected in energy prices? Wasnt sure as when I do a comparison the daily prices have gone up a fair bit, but the unit prices are now lower - is that how it works?? Im currently on EON and my fixed is coming to an end. My current rates are: Elec Unit : 30.88 Elec Daily…
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Have we been double charged for heating/hot water?
Hi all, Sorry if this is a stupid question. Recently moved in w/ my partner to a flat in a new build block that features a district heating network for heating/hot water. The only supplier available for this is E.ON Heat, and they have just sent us our first bill since moving in. Looking at the bill they've sent, unless…
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British Gas
I have over 3000 credit on my BG ac but they want to increase my DD when I phoned them they said it’s because bills have been cancelled and they are waiting for new ones. Can anyone offer an easy explanation for this. The telephone adviser was no help at all. Thanks in advance
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Solar install with Smart meter showing weird readings
HI, a friend recently had Solar panels installed and has been moved by his Electricity Supplier (Octopus) onto a Smart Meter. Bills from the account for the pre-solar install show usage of approx 15kWh per day.(March to mid-May 24). Usage on the App before Solar is not available due to tariff change but bills are all…
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RTS Switch Off Meter Query
Hi folks, Having scoured the forums and associated links on this topic, I'm at a loss as to whether my electric meter is an RTS one. I have an Actaris ACE9000 KBD prepayment meter on Economy 7. It's an SSE owned meter, although I am now with Octopus. It's got a date of 2007 on it, but there doesn't seem to be a large black…
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Is there a duty of care or OFGEM rule on Energy companies to..
Is there a duty of care or OFGEM rule on Energy companies to make their billing match what a reasonable person might expect if they built a spreadsheet using the same data. It is not rocket science, for example Electric rate x Electric usage Gas Rate x Gas Usage Electric Standing charge x number of days between reads…
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British Gas - requesting more money from rental accommodation that I vacated September 2023.
Hi, I moved out of my rental accommodation on 19th September 2023. I made sure to take actual meter readings on my last day at the property. I provided this to British Gas and shortly received my final bill which was taken out of my bank account a week later. On 21st May 2024 I received an email from British Gas advising…
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EDF 1st July 2024 prices available.
Not sure if this has been posted elsewhere but the 1st July 2024 EDF pricing is now showing online : https://www.edfenergy.com/gas-and-electricity/price-change Links to the tariffs are about half way down the page. I am pleased to see that this time EDF have dropped my Off Peak Eco20:20 rate by a higher % than the peak…
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Gas - fixed rate or tracker alongside Octopus Agile for electric?
I'll be adding a battery to my solar array next month. My energy fixed rate expires Sept 16th. My plan is to move to Octopus Agile for electric at that point. But what to do about gas? I'm tempted, at this point, just to go for another fix. Last year, I used 5952 kwh gas, mostly for central heating in the winter. Although…
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Octopus Energy: Is it worth moving suppliers?
The last I heard was that there wasn't any point moving to another supplier, as the rates are pretty much the same - is anybody with Octopus or recently moved? The current price appears to be: 31.200p per kWh59.057p per day Standing Charge. That Standing Charge seems insane.
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Gas Supply Pipe Replacement
I've been contacted (again) by Wales and West Utilities as the Gas Supply Pipes are due to be replaced in my road, and onto the meters. Maybe it's third time lucky for them. Due to the age (and layout of the property) I've raised concerns with them previously and again now as I'm aware of potential issues if they can't…
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Utility Overpayment of circa £3k and they wont refund the money.
I have a problem that started in March 2024. My elderly Uncle is unwell and I have a POA for him. However, I have had it for a couple of years I only now have had to use it. I contacted British Gas after seeing that he has been paying £335pm for gas and electricity. After providing meter readings they calculated and…
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Exit fee or not
I've queried exit fees with my supplier (Sainsburys energy) and been advised that I have £75 per fuel exit fee with fix ending 2nd Oct. However, latest account statement clearly states under each fuel: Early exit fee: None I've queried this but has anyone else experienced and if so would the statement be enforceable?…
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Weird issue with smart meter
I am with EdF and have a Smart meter with an in-home display. This display can show me how much I have spent each day so far and also how much I have spent each billing period. I noticed on day 1 of a billing period that there was a discrepancy between the two readings, with the billing period total showing 44p less than…
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Scottish Power identified faults / Direct Debits
Scottish Power had me on a Flexi one year tariff from September 1st. 2023 . My agreed DD was £8.42 / £219 credit at inception . My usage was inline with the projected costs . To my anger , Scottish Power intend to raise my DD to £20.51 ( 1st. July / 1st. August ) . This is totally against the review on DD's made by Ofgem .…
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Direct Debit Calculation
Hi all, I like to keep track of all these things, so I have made my own calculator that calculates what I should pay for direct debit based off my current usage, and the current tarrif im on. This way if I find a new deal I can work out accurately what direct debit I should set us on. However, I am calculating the monthly…
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Economy 7 without storage heaters
Afternoon. I’m wondering if anyone knows of an economy 7 (or even 10) tariff that does NOT require storage heaters? Long story short, my apartment has flooded and I’m basically starting again from scratch - new electric boiler/heaters etc. Ive spoken to BG/Octopus/Scottish Power etc and they all require me to have storage…
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Octopus - Octoplus Rewards (points/money off/free electricity)
Just spotted a new link on my Octopus app for “Octoplus”. Big banners saying free electricity when the grid is green, earn points to redeem for money off bills or use with reward partners. Can’t see anything on the website yet about it though. Press releases clearly out…
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