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Smart Meter Installation - Why is inside access needed if meters are outside?
I recently moved my dual-fuel supply to Octopus and they have now told me that my (non-smart) electricity meter is past its certification date and needs to be replaced with a smart meter. Nothing mentioned about the gas meter, even though it's very likely the same age. The Octopus website says that even if meters are…
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EON meter - no gas supply - unique circumstances
I've lived in my social housing flat 4 years. I only use electricity
but there’s an old disconnected (since 2015) gas meter. I've never thought twice about it apart from
that it takes up space and assumed as it’s a tower block that the gas had been
disconnected as a lot of high rises had done for safety ( found out since…
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Guidance on Smart Meter (Dual tariff Scotland, Any tariff please)
Background: I’ve lived in my house in Scotland for 26 years, a new build at the time. It’s an all-electric property with two meters, likely installed under the "Economy 10" or "White Meter" setup common back then. We use storage heaters and currently have both meters on a standard variable tariff with Scottish Gas. The…
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SMETS 2 meters in Oxon
Can anyone in Oxfordshire confirm successful functioning of a SMETS 2 electricity meter? OVO are trying to force me to get one but an OVO engineer told me it could not work without a mobile signal. Seeing info here on MSE I realise he was probably talking about SMETS 1, but I am still suspicious of the veracity of OVO's…
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Economy 7
Hi Everyone, Economy 7 storage heaters were installed in 80's in my Council house plus got a hot water tank and I submit dual readings monthly for an all electric house. I have heard that by June 2025 the RTS type will be phased out. I don't use the storage heaters to be honest (1 is not working) and rely on electric fire…
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Renting - switching supplier
Hi, Just about to rent my first (studio) flat. Letting agents have set me up with Ovo - without asking. Tenancy agreement has a clause where I must notify landlord if I switch and switch back at the end of tenancy. Is this legal (especially the switching back bit). Is it worth the hassle of switching?
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Economy 7 with "normal" meter
We have what I would consider a normal electricity meter, four terminals L and N in and L and N out. It's a SMETS2 smart meter. Is there any reason we couldn't go onto E7, or would the meter need to be changed?
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British Gas Service. Or total lack of.
I have a problem. Its name is British Gas.My British Gas Smart gas meter failed as storm Darragh hit late on Friday evening - not really relevant, except for context. It shut off the gas into our property (these meters have an internal shut-off valve). I spent hours on the phone - astoundingly, all British Gas calls go to…
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What is the time limit to issue a bill?
Outfox The Market whom I left years ago, have suddenly decided to send me a bill for a period of between 20 January 2019 to 25 Jan 2019 for the amount of £159.43. Are they allowed that? It says on the internet that utility companies should not be able to bill anyone with any back bills older than 1 year if the below rules…
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How to find an Eco 7 Tarriff as OVO Energy can't do it
Have storage heaters and solar panels fitted an need an Eco 7 tariff but not sure who can supply it
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Scottish Power installed an Economy 7 Smart Meter when I have oil central heating
Since the energy prices have increased I have started to take a look at the usage, and to see if I am overpaying for electric. I use on average 1.09 units of electricity during the night, we have had oil central heating as that was in situ when we moved into the cottage in October 2013. Therefore, we paid all our…
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Is this smart meter wired up for Eco 7?
Can anyone help please? I have a tenant complaining his storage heaters aren’t working. He had a smart meter fitted recently. He doesn’t know if he’s on an Econ 7 tariff. This looks like it should be ok for the storage heaters? They were working fine last winter. Edit: have added another pic below. Have discovered he is…
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Utility Warehouse electric bill
I have been with UW since the beginning of October. Their October invoice my DD was £87.00 and the total charges were £0.00. The confusing thing is the £87 DD included VAT of £4.14 leaving a figure of £82.86 which is then transferred to my credit balance. This means I am in credit of £82.86 and not the £87.00 I expected.…
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End of life meters that need to keep going
Octopus email me to say my meters were end of life and I should book a smart meter which I did The engineer arrived today, after walking round the block to show him where the gas meter was he said a smart meter won’t work so I will only get the electric. He said he saw 2 other smart meters in the block of 7 and neither are…
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British Gas Incompetence
So after a gas meter was removed in early September from my parents' property (I have PoA), BG decided to carry on billing my parents the standing charge for a non-existent meter. Formal complaint raised, overbilling credited etc and was supposedly resolved back in October. This morning, guess what? Yet another bill on a…
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Raw data from and E.On smart meter?
Can you download the raw data from your E.On smart meter> If so how do you do ut?
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Scottish Power not offering ANY tariffs
Why is it that Scottish Power ARE NOT offering any alternative tariffs? I've checked the app repeatedly over the last few weeks with a view to changing to a fixed tariff but there's a notice stating they're unable to generate quotes. This seems grossly unfair and possibly illegal. Can anyone help or advise?
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British Gas Issue - Wrong Tariff on account - Billing errors - no staff to actually fix issue
I am having a problem with British Gas at the moment. For the record I have a dual rate meter - the estate is all on dual rate and have been paying dual rate since 2019. I signed up to British Gas on the 08th August 2024 under the following terms (Dual rate): However since I migrated from my previous provider I have had…
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ECO4
I live in an E-rated property in England, off the mains gas grid. Our 30-year-old electric storage heaters, powered by Economy 7, and a thermostat-less immersion heater handle our heating and hot water. Our household income exceeds £36,000, but my adult daughter lives with us and receives Universal Credit and PIP. Based on…
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British Gas Complaint on going since July 2023
Hello , I am really at my wits end here with this and I do not know what else to do. I moved in to current rented apartment October 10th 2023 and gave my electric and gas reading over the phone, at first my monthly DD was set up at £136.00 per month and the following month increased to £151.00 which I am happy with. In…
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