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What to do next when OFFGEM don’t help?
So I’ll cut a very long story short. March 2019 we were subject to an erroneous transfer from EOn to Scottish Power. SP accepted this, transferred the gas supply back but not the electricity. Fast forward 5 years, the Ombudsman has told them what to do but they’ve not done it. I went back to the Ombudsman and they asked SP…
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Missed Metering Appointment Payment Business Supplier
I had a missed appointment today by the metering contractor working for my business gas supplier. I don't think there is a set figure but as a starting point what would be the figure in the domestic market ? Even more annoying as a long saga as a senior manager contacted me on Sunday to confirm !
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British Gas Credit file lies stopped me getting a mortgage.
I am a house owner (outright)
with a small loan for credit purposes I was with British Gas (not by choice, Bulb failed) and I was paying £350 per
month. At beginning of year, they were alternately sending me (by paper) we owe
you/you owe us bills. After several heated conversations they finally decided I owed them over…
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New Boiler (Worcester Bosch Greenstar 4000)
Hi all, I had the above boiler fitted in my attic today with a Honeywell thermostat downstairs. For many years I’ve lived with old combi boilers and ancient thermostats so this is all very new to me! I get that the thermostat controls the boiler and I’ve got it set on manual so that if the temperature drops below 18…
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Electricity costs really high
I moved into a new build 1 bedroomed council property in September. The property only has electric and electric heaters. I have noticed that I am paying much more electric than my previous property (gas and electric) which was a 2 bed maisonette. I am tracking my usage using pen and paper. I have put £60.00 on my electric…
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British Gas have trashed my credit rating - what can I do?
Hello, I’m after some advice if possible
please as to whether I have a leg to stand on with regards to a complaint I’ve
made to British Gas, and they’ve seemingly rejected. In a nutshell, I changed my
energy provider a few months ago and was issued with a final bill. Went online
to pay it, but the balance on my online…
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British Gas
Hi, My 80 year old father is becoming increasingly frustrated with the customer service he is receiving from British Gas. He has been a customer of British Gas all his adult life and for some reason feels a particular loyalty to them despite my best attempts to persuade him to switch energy company. Anyway, he has a…
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Tomato Energy - No data, no bills
I'm hoping i'm a lucky one and wont ever have to pay for my usage but i suspect this wont be my luck... I switched over 31 August 24 - i've managed to see around a weeks worth of usage from then to now, other than that its 'your data will be available soon'. My DD has been active since the swtich being live - i've called…
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Energy providers and Solar and EV Tariff Compatibility
Hi there, I’m hoping someone can help with an issue which I’m struggling to get a clear answer to. I have just received a new EV and had an Ohme charger installed at my house, I also have solar panels. I am currently with OVO energy and was hoping to use their Anytime tariff but I’ve been told my Ohme charger doesn’t work…
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Do Octopus have an upper export limit?
Morning all. My DNO export limit is 8kWs and what I am trying to find out is whether Octopus have an upper power or energy export cap that would scupper my calculations. Digging through T&C's isn't easy / fun.. Thanks in advance.
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Ripping my hair out with BG PrePay elec meter!!
We've not long bought a house that came with a PPM fitted with a key so cannot be topped up online. My partner suffers from agoraphobia and I work 60+ hours a week and we have 2 young children at home. We've been BG customer for over 20 years without incident or issue but since we moved into this address BG are flat…
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Ovo solicitors CCJ issued
3 years I've had no bill. 3 years I've been asking 3 years I've been stressed and ill. I noticed a ccj on my credit check and now peersuing the solicitors of Ovo. I owe but not the £3000 they are stating. Calls. Emails to no avail. A letter has arrived stating I can pay from solicitors before 15th January or it will go…
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Octopus billing Jan 25
Anyone else not received their electric bill from 02-01-25? Date I always receive bill. Smart meter & is showing usage in Octopus user area, so they are getting data. Submitted Gas as I always do on 2nd (non smart meter) & got bill for that. Not bothered, just wondering if anyone else in same boat.
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Octopus EV tariff
Looking at purchasing an electric vehicle and wondering if there is a way to add in cheaper overnight charging rate without having to re-contract to a more fixed rate tariff? Thanks
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Comparison site says I am 40% higher than neighbours for electricity usage
Hi All. I have calculated my electricity usage for the year from my bills in 2024, & was looking around to see if I could get any savings. When I put the actual kwh usage on my gas & electric it says my usage of electric is 40% higher than my neighbours & my gas 1%. I am in a 3 bed semi detached house with family of 4 &…
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Gas Usage!
When I moved to the flat that I rent in the UK, there was a problem, no one would know which gas meter was designated to my flat. So, I did notify the letting agency who sent me an email saying not to worry about, they also said the landlord knew about the problem and I would not be responsible for the gas bill till they…
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Immersion Heater Bills
Hello all, I currently have an immersion heater and all hot water runs off electric, there is no gas in my property. Im looking to do my electricity renewal and was wondering if anybody knows if it beneficial for me to take a tariff where the electricity is more exepensive in the day but cheaper through the night, or if…
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Leaving Gas and Switching to All-Electric - Impartial Advice?
I have a small property which has gas central heating, but the boiler has just been assessed as beyond economic repair, and there are also problems with the flue. I've therefore decided to remove gas from the property and go all-electric. [Last year we used c500KwH of gas, so we are light energy users]. One lounge, two…
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Octopus "choose debt repayment options"
My Octopus fixed rate deal ends February 19th 2025 - I pay by a fixed monthly direct debit of £305 and I'm c £300 in credit after the latest meter readings submitted by me on January 3rd 2025. They've emailed me with 2 new tariff offers £269 variable and £259 fixed no exit fees but when I click on " Review Terms and…
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Gas v Electric Combi Boiler
When comparing costs no consideration seems to be given to the saving in gas standing charge if the only gas used is for the boiler. I am moving to a small two bedroom bungalow and will change the bath to a shower. It needs a new boiler to replace the old gas boiler and hot water tank system so I am comparing gas v…
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Most recent: Can't Access Water Meter by subjecttocontract
30 August at 8:34PM
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