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Gas smart meter is broken
Hi I don't seem to be getting anywhere with EDF since I had a smart meter fitted 2 YEARS AGO!! The gas meter has never worked there is no display and several people that have come to read the meter have said that they cannot access any information. I have contacted them numerous times ,sent photos and have been told that…
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Gas meter installation
Hi All, I am installing gas central heating and need a meter fitted. I have my MPRN number but I am currently with OVO energy who do not fit meters and was told by them to go to a 'big 6' energy supplier. I have tried several but impossible to speak to a human, and going through the options being told they are 'busy' or…
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back billing legislation
Hi, Can someone please help me. I lease a property that has 2 electric meters and the landlord did not tell me about one of the meters until December 2022 and my tenancy started September 2021. As soon as I found out I contacted Eon and they have sent me a back dated bill from September 2021 for over £11000. I have…
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Energy contract. Deemed contract or Out of contract
Hello, I’m in dispute with my energy supplier. I’ve raised a formal complaint but the responses never answer my questions. Sometimes they contradict their previous emails so I’m hoping someone on here may have some experience. Context: I moved into my new home. Whilst noting down the meter readings I didn’t get around to…
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Octopus Flux - Give energy battery settings
Looking for advice on how flux and the battery settings will work. I understand I can set the battery to charge between 2am and 5am. If during the day some of the battery power is consumed will it get topped up by solar again? Or will it not charge because of the timed setting? Would I have to turn this timed setting on…
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Gas rental/standing charge
I used to have dual fuel with British gas, about 3 years ago I asked them to remove my gas altogether as I have never liked having this fuel in my propertyIt took over a year for them to do it I had to email them uncounted numerous times to many to count in factFinally they cut off/ disconnected my gas ,removed the meter ,…
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Back Billing through Billing management company / buying group
Does anyone have any advice on back billing? Electricity bills totalling £30,000 from 2021-2023 received in 2024 from buying group that NPower had not invoiced to them. We are a microbusiness but the buying group has a contract to get lower rates from NPower so they are claiming the rules do not apply as the account…
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Immersion heater v Oil boiler (not combi)
I only use the oil but still have the immersion heater. I last paid 52p a litre for the oil. What would I need and how do I go about calculating the tipping point when it would be cheaper to use the IH?
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Is my gas usage normal / reasonable for a 1 bedroom flat?
I'm with ovo and here's my daily usage for January, which is basically peak winter So from the 1st of Jan to 31st of Jan I used on average £2.12 of gas per day. This includes the 30p standing charge. I have an electric cooker and take showers instead of baths. I think it's pretty low, I'm living by myself in a 1 bedroom…
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Problems with octopus billing
I feel stuck at the moment as Octopus gives the best rate for my solar export. however I would like to leave as recently i have been given a really big bill for energy and I can’t work out from the bill why? luckily I had a large credit built up but even with that I was -£400 the bills are really confusing it basically…
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New Smart meter giving crazy bills 4500£ in two months
Afternoon all, I have got some problems with YU energy provider for my gas and was wondering if anyone has had smart meter problems concluding in huge bills. I have been with YU energy for 20 months and have been paying around £400 by direct debit every month, had included actual readings and had a smart. In November 2024…
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Backdated bills
Hi, every year for the last 7 years I have sent our electric meter readings for our static holiday van to the site owner with a request for a bill. The meter is on the outside of the van so the site owner has 24/7 access to the readings themselves. We have still not received any bills. Anyone know how far back the site can…
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Does OFGEM report numbers of complaints by supplier ?
We often hear of reports of bad customer service by SP (and others) ? Are these figures published ?
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Octopus Energy and their 3rd party company PayLink
Hi, I have a elderly relative that needs help/support: https://octopus.energy/blog/octo-assist/ Octopus says their Octo Assist Fund is outsourced run by a 3rd party company called Paylink. Is Paylink like a credit rating reference agency like Experian or Equifax where you exchange your private financial information and…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Back Billing
Hello, I had a complaint with my energy supplier in April 2023 following which they refunded £900 to my account which reduced the amount I still owed them. There followed 2 further statements in April 2023 and another statement in May 2023. The additional April and May statements all displayed the previous amount…
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Smart thermostat
So After asking here: https://forums.moneysavingexpert.com/discussion/comment/81277696#Comment_81277696 I've decided to go with the TP Link Kasa TRVs especially given they're like £23 on Amazon atm. They don't however have smart thermostats which is kind annoying Would the Meross smart thermostat be decent for me?…
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Billing anomaly after smart meter was swapped
This discussion was created from comments split from: Smart meter fiddle by new energy supplier?.
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Compensation
I had smart meters fitted a month ago. The electric one was fine, but when the installer completed the gas one and turned the gas back on, there was a gas leak. I contacted Octopus Energy, my supplier, and they said I needed to find an engineer to fix it and to pay for the repairs. He arrived after a couple of days and was…
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EDF Simply Tracker Extra Apr26
Just signed up to EDF Simply Tracker Extra Apr26 . Have 14 days cooling off to cancel. Says in newspapers that it won't be available for long. I think I have understood it. Basically about £100 less in standing charges over the year and that the unit rates for the gas and electricity are as if in standard variable. Is my…
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