We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 27.9K comments Most recent: Cheapest option? Social Tariff or Water Meter. Severn Trent by Bigphil1474 Today at 8:09AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

380 discussions 11.4K comments Most recent: My ASHP Journey in Bonnie Scotland. by cannugec5 Today at 8:10AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor LPG - HELP! by mummabear2904 23 July at 2:30PM

Octopus billing
I am confused - I am on Octopus 12m fixed - not that that affects my issueon Sunday - we put the (gas) CH on from 8pm to 8:30pm and I noticed that the Smart Meter display showed £1.27 before turning the heating on - it clocked up just 2p during the next half hour !!I wondered whether it would correct itself the next day…
Eco4 boiler scheme
Has anyone recently had a new boiler under uther the Eco4 scheme? If so which boiler brand was installed? Are you able to select a brand? I ask because a lot of the installers fit cheap Logic or Ideal ones and they're not that good.
Octopus: broken electricity smart meter
I now have a clear status from Octopus regarding my broken smart meter. Octopus will not replace a meter that works for meter readings but does not work for half-hourly data. I wonder how many broken smart meters there are in the field. My meter worked for many years until July 2023. It even survived DCC adoption. I would…
Smart meter taking readings but not recording usage
Hello, I switched to Octopus from EDF a couple of months ago and use a smart meter. I'm only being charged for electricity, not gas. In the meter reading section there is one electricity section which takes both daily usage and then monthly readings - this works fine. However there are two tabs for gas - one that shows…
ECO4 Scheme for ground floor flat
I recently applied for the ECO4 since I involuntarily got made redundant and couldn’t afford a new boiler which every now and again stops generating warm water. I have a ground floor flat (period conversion so once upon a time it was a house but as with most properties in London, converted into now 3 flats) with a garden.…
British gas billing migration
Has anybody had problems with British Gas bill migration. From the old billing system I was owed money which they sent me as a cheque. Now they have brought forward that money as a debit. 9 calls later everyone has explained what has happened but nobody has done a thing about it. Is it wrong for me to ask for it to be…
Solar Inverter Query
I have an Aurora Power One inverter. During daylight hours a green light comes on, and this disappears at night time. Is it as simple as that OR does the green light indicate that generation exceeds consumption (giving a net gain) at any one time?
PAYG top up failure
Charged my card with £35 cash and when went to top up the meter as usual, got an error message I have the receipts Contacted EDF explaining and sent them the photos of the receipt and meter with the error message This meter is old. I tried to upgrade a few times but the enginneers never show up. They used to pay the…
Do EDF let you choose your switch date?
Hi Can anyone tell me if EDF let you choose a switch date and if so how long into the future? Many thanks
British Gas Hidden Debt
I’ve been on PAYG gas with British Gas since I moved in to my house last year. I kept the meter topped up with regular payments when it got low. Recently I initiated a switch to a different provider. I then received an email from British Gas saying I owed money and would have to make arrangements before I could switch. I…
British Gas overestimating our gas usage
I have recently moved into my first property (2 months ago) and have been paying £136 pm for gas and electric with British Gas since we moved in. Our property is a small 2 bed end terrace which 2 adults live in. Our gas usage over the last 60 days since we have lived here is 1068kwh in total, but our annual estimated gas…
Octopus and Notifying Power of Attorney
Hi, For ease of energy account admin and to be more agile when tariffs change etc, I've referred my parents to Octopus Energy and I have put the request in, to transfer from British Gas. I'm sure most of this will be standard but wondered if anyone has experience of notifying Octopus that they're operating under Power of…
NO WAN TO EON SMART METER
EON HAS TRIED AT LEAST 3 TIMES TO GET MY SMART METERS WORKING WITHOUT SUCCESS AS MY PROPERTY HAS NO WAN BEFORE WHEN I WAS WITH BG THEN EDF THEY HAD THE SAME RESULT YET I AM BEING PESTERED WITH EMAILS AND TEXTS ASKING ME TO BOOK A APPOINTMENT FOR METERS TO BE FITTED DESPITE SPEAKING TO THEIR REPS WHO ADVISED ME TO IGNORE…
EDF IHD problems
I've been at war with EDF ever since they installed an EDF gas SMETS2 (GEO). The data has never transmitted to the IHD unlike the EON SMETS2 -Smartview2. Their latest excuse is that I would have to have two separate displays because they were fitted by different providers. Is this true? I've never been able to get gas data…
British Gas account
I can’t log in to my account it just says you have been move to a new system, and the app won’t work it says they are having issues. And if you go on chat you end up with a BOT. British Gas are hopeless
Yearly kWh for an average flat / immersion heater expense
I've just checked our 2 person flat's electricity usage and found it to be about 4750 kWh per year / 13kwh per day. All the average figures I've found online seem to indicate this is deemed more extreme than the usage of a very large house of 4 people. Apparently the yearly figure should be closer to 2000 kWh per year.…
gas use heating on all day versus timed?
I have my heating on all day as I am at home all day and at present I am using approx 40 kWh of gas a day just for heating, not including hot water and cooking. How much gas is someone using who has their heating come on in the morning for an hour or so then off all day then coming on in the evening for say 5 or 6 hours so…
British Gas Smart Meter - possibly not working (and broadband password!)
hi all I have recently read and seen some news articles about smart meters stopping working. This prompted me to look at my own smart meter. It was installed about 18 months ago because my gas meter was not working ( I did not have a choice if to have one or not). It has previously been working fine. When I looked at it…
Gas meter
Hi, does anyone have any experience with gas meter showing excessive meter readings? Moved in recently into new build flat and first couple of months readi gs were fine. Now showing on average 100m3 per month for a small flat. What could be potential reason?
Energy Annuities.
Do such a products exist. Would it be possible for someone reaching retirement age to purchase such,that would give say five or ten years of X amount of kW hrs per year.