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EDF Kraken changeover
I have just been moved over to the new EDF billing system, new account number starting A-, which went live a couple of days ago. At the moment the energy hub is only showing data from the electricity meter, no sign of the gas there. I pay monthly whole bill and the website shows I have been charged on 26th January for my…
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How to track/monitor Octopus Agile half-hourly pricing
I'm thinking of switching to Octopus Agile, and I just wondered how people monitor or keep on top of the daily / half-hourly pricing?I've found the following website:https://energy-stats.uk/octopus-agile-yorkshire/which has tabulated data for today's and tomorrow's Agile pricing (and great stats for historical data).Are…
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British gas refund problem
Last month I moved address same town new flat. When I gave my final meter readings to BG they sent me my final bill (feb 2nd) it said I was in credit nearly £300 the bill also said that this would be refunded to my bank within 10 days it has now been 18 days and nothing from BG has gone in my bank. I have rang them and…
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Move from Octopus fixed fariff
My current Octopus fixed tariff has an exit fee of £75, but if I switch to the latest fixed tariff there would be an annual saving of £66 roughly based on their estimate of my usage. They reckon this means that it is not worth changing. But my feeling is that as their new fixed tariff has no exit fees I might as well…
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Ovo two year fix
Hi I fixed my energy back in November on ovo’s 2 year fix I feel now looking back I have made a mistake is it worth paying the two exits at £95 each.
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Not received warm home discount
I changed over from edf to utilita in november. I got a letter saying i would still get warm home discount from edf even tho i'd changed over and they would send it to me once processed and I haven't received it
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EDF website error "The maximum number of digits supported by your meter is 0."
Hi All, I'm still using the old meters - that is, I'm not on the Smart Meters yet. I have been asked by EDF to enter the readings but have started getting the error "The maximum number of digits supported by your meter is 0.". Anyone having this issue? I'm wondering if this is a genuine error or a way to force me to move…
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Scottish Power Isolation switch install
Scottish Power want to charge me £162.63 for the fitting of an isolator switch that I need before i can get the EV pod fitted. My neighbour who is with British Gas said its free for her and other people with other energy companies have not had a charge, is it just Scottish Power that charge. Should I change provider?
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Energy Tariff advice
Hi, I'm looking for advice on my next energy tariff as its not something I have kept up to date with in the past. My yearly usage is approx. Elec - 4243 Gas - 9985 I'm currently with EDF on the Standard Variable Tariff paying the following rates: Elec Standing Charge - 57.44p Unit Rate - 27.80 per kWh Gas Standing Charge -…
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Curtains for energy efficiency?
My partner moved into his current home a year ago. It had, and still has, no curtains at all, and no rails or poles for them either. Simply bare (double glazed) windows So with no existing installation, i figure we can do a fresh start on this subject.It's the dead of winter right now, the weather is cold, and curtains are…
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Octopus Energy problem Ombudsmans fees
Hi im a newbie and this is my first post thank you all for having me Does anyone know how much the ombudsman fee is for looking at a complaint please
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Octopus Energy customer service for business.
Is anyone finding that the email for business seems to have stopped working (business@octopus.energy). Ive been able to resolve problems relating to domestic accounts using the hello@octopus.energy be it much slower than it used to be and takes some determination to get things sorted but the the business email is next to…
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EDF Credit Owed.
Good Evening. I am looking for some friendly advise on a problem that I have. I am in receipt after some two years of my PAYG gas statement. This is the first time that I have been able to view a number of gas and electricity statements. On page 1 for the dates 29th March 2021 to 03rd March 2022 it states and at that time…
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British Gas issuing 2 final bills
So I moved house at the start of January, my previous house was supplied by British Gas, we paid via direct debit. When we informed them we were moving out they then sent the final bill 2 days after our moving date which ended up being in credit and refunded us just over £100. Since then there has been no communication…
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British gas Fixed tariff
I'm on a British Gas fixed tariff. According to the terms if I see a cheaper BG tariff I can change to it for free. If I leave for another tariff else where I pay £75 gas/ £75 elec. Since 22 January I have been trying to change my tariff with BG. The tariffs have constantly been updated and the latest tariff is the Price…
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Utility Company Debt
I was watching a recent BBC news feature about the Energy Price Cap being lowered in the near future and the discussion of the £3bn bad debt within the industry. There was an interview with someone that said that the the decrease in the Price Cap was welcome but it would not help them pay off the debt that had built up. It…
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Smart meter issue.
Hello. Just wondering if anyone has had a similar issue to me. I had smart meters fitted a long time ago by British gas. I am with Shell energy ( now Octopus) and for a long time the smart meters didn't work. Eventually things got sorted and all seemed fine. My bills were always in line with what I woud expect. However…
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Octopus/Co-Op should I wait unti after April 1st
Hello all, My gas/electric are with Co-Op through Octopus paying £240pm.After my February statement (which I submit every 1st) I am in credit by around £300 although the past month my DD was around £30 short.OE have suggested a Co-op 12 month deal at £187 which seems good to me, is it, or should I wait until after April…
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Storage heating - basic maths?
I almost dare not start this thread, given the amount of threads on this forum about the subject already, but to be honest no one seems to fully answer this particular question, instead just refering to cheaper night time rates etc. I think I've figured it out, but I'm not sure if I'm right, as I'm not an expert here.…
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Smart meter not sending readings
Smart meter, does not send gas readings to Eon. Electric goes through OK, IHD shows correct readings. Still awaiting a fix, since December 2021! I spoke to someone at Eon via Twitter on December 21st 2021. I was informed it would be sorted. I contacted them several times after that, via Eon chat and email, until I was…