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British Gas issues with smart meter
Good morning. When we moved into our property three years ago we got smart meters installed. The gas meter has never worked despite multiple engineers coming out. The issue I am having is that I want to switch companies but when I go it still says we are on a prepayment meter. I have spoken to BG about this numerous time…
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Cancelling energy fix within 14 days - Octopus still charging exit fee?
Hi folks. I asked to use cooling off period to cancel an energy fix with Octopus a while back, but they said I would be charged the exit fee. I asked whether that should be waived and they said "No, the cooling off period does not waive the exit charge."Is that correct? I can't really find an answer on this, but doesn't…
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First bill in new flat very expensive - help!
Hi all, At the start of the month I moved into a new 2 bedroom flat supplied by Ovo. The flat has 3 storage heaters (though one of these doesn't work!) and 1 convection heater. Since moving into my flat I have spent two weeks away with both the input and outputs for the storage heaters turned down to the minimum. When…
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Can't change energy tariff unless accept smart meter
Hi. I am with E.on Next on a variable rate for gas and electricity. I would like to change to a different tariff but every tariff states that I MUST agree to have a smart meter. As it is not compulsory to have a smart meter, are E.on (and other companies) allowed to insist upon me having one in order to save cost on my…
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Energy Misselling successes
Please let us know if you have a success from using the new Energy Misselling guide by reporting it below. Tell us brief details of what happened to you eg, * Who is your supplier? * What did you complain about? * How long did it take? * Did you get a refund and/or compensation and how much? * Anything else you'd like to…
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Scam Call? EDF MPAAS?
I received a call supposed to be from MPAAS on number 03308088910 I was told they had been instructed by EDF to send out someone to come and turn off my Gas Meter as it is not working properly . I received a Statement off EDF 23rd with my gas and electric meter readings. I would not confime anything, but was dismayed that…
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Stuck on a business contract due to meter issues and now charged a fortune
Hi there, 2 years ago I moved into a flat block. I inherited a business supplier for gas and electricity and was told that I need to switch to a retail supplier. Due to metering issues, I never managed to switch away my gas. There has been difficulty associating my meter with my flat - and this was an issue true for the…
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Calculating Energy Usage
My electricity bills have been around £360 - £400 a month. I live in a small 2 bedroom flat. 3 children and me. Children are out of the house from 7.45 am to 3.30 pm. It's only me during the day. During the day, I have the following on; * Fridge * Fridge Freezer * Mac Mini * Virgin water device * 1 Monitor * Virgin Modem *…
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EON Next standing charge
Hi I am moving from a house in the south east to a small town in Devon. I am a dual fuel eon Next customer and wanted to use them as my supplier in the new house with a similar tariff. However, my standing charge will rise by almost 20p a day at the new house. Can anyone explain why ... and whether I can or should do…
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Faulty gas meter
Background: My gas meter has been ‘stuck’ on the same reading for several months. As soon as I noticed I contacted my energy supplier via email to alert them. They eventually acknowledged that this was the case and advised that an engineer would need to visit the property. I then booked an engineer appointment over the…
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Solar & battery size
Had a quote off octopus for installation of solar and batteries; * 5x JA Solar 435w panels * Giv-Energy 5.2kw Battery * A Giv-Energy Hybrid 3.6kw Inverter * Installation on a Single Aspect roof * Bird-Netting as standard * All electrical components required to complete the install * All scaffolding, delivery and labour…
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Octopus Energy - Back billing Help
Hi Newbie here, I would appreciate any help as baring going to the ombudsman which is my next move I'm not sure where else to get advice. I have a few issues with Octopus -They haven't put me on an a tariff i applied for -The shocking service i have received especially from a complaint point of view, their complaints…
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Is Octopus back-billing me?
Hello all. I started my account with Octopus in 2020 before the energy cap was increased, and my direct debit was £27 based on my usage (all my bills are paid by direct debit, because that way I know they are being paid and I can avoid anxiety and panic attacks that I got when I had to deal with them). Octopus send me an…
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Should I cancel my fixed term energy tariff to go onto the Standard Variable in April?
Hi all, I can't seem to work this out whether it's better for me to stick with my fix (Sainsburys) or pay the exit fees and switch to the Eon Next Pledge that Martin wrote about in his recent newsletter. Current tariff: Sainsburys Smooth Renew Fixed 12m V1 Fixed term ends 17/08/2024 Electricity: 28.64p/kWh | 51.42p/day…
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WHEN TO CHANGE SUPPLIER
I'm looking at changing my Elec and gas supplier (currently with Flexible Octopus Variable). Is it best to look for a cheaper suppler now or wait until after 1st April when the new price cap comes in?
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EDF Charging Policy - DD Increase + Fortnightly Charging
I'm in dialogue with EDF about their charging policy and currently awaiting a reply from them. Having been several hundred pounds in credit for the majority of 2023, for the first time this month my account balance has gone into Dr and they've written to me saying they want to increase my DD by 50%. I've written asking…
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Octopus refused my refund request
I'm well over £600 in credit and have asked for £300 refunded. They have just refused with no reason. Can they do this? I have a smart meter.
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6 month tenancy before living with family - can I still take fixed rate deals?
I'm moving into a property rental (by myself) for 6 months, then I'm likely living with family for a while afterwards. If I get a fixed rate electricity deal, do I have to pay exit fees when I leave?(I wont be responsible for bills when I move in with family). What's the best way to go in a situation like mine? Thanks for…
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Shell Energy taken over by Octopus
Hi, I have been with Shell Energy since I moved into my first home in September 2022. I am not on a Direct Debit as at the time I moved in they weren't offering any due to energy prices so I have been on a flexible tariff ever since which has actually worked out cheaper than paying Direct Debit as there are days when me…
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Octopus Tracker or Agile? Solar with batteries
We had 4.1kw of panels and 9.6kwh of batteries installed last year, up and running and receiving export payments from mid August. We've been on Tracker for electric November 22 rate since mid December and have been happy with the savings, but being in the Eastern region have gone up about 3.2p per kwh on the new Dec 23…