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New boiler query
I am going to have my very old glowworm ultimate 70FF boiler replaced The heating system is the type with a hot water cylinder in the airing cupboard and a header tank in the attic could anyone recommend the best way to get quotes. I intend to go to a local installer and get one from boxt is it worth going to the boiler…
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Octopus meters and billing
Anyone else had a situation with Octopus where they put a new meter in, then in the next bill after the new meter, they include an updated bill for the month prior to the new meter. And the update is from £44 (which matched the OctoAid and Octopus apps near enough), to the new figure, for the month of August (ie summer) of…
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Electric meter issue
I have just noticed that my analogue leccy meter ( Actaris ACE1000 SM0, dated Jul '08 ) has the 800 Imp/kWh red light showing constantly...and have confirmed that the meter reading is no longer incrementing ! No difference after a good ole fashioned whack either...oh, and...I do have power as normal :) Seems to have…
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Switching to a Smart Meter with Economy 7
I might have missed a similar query that someone has already answered. I have changed electricity supplier and have decided to have a smart meter fitted. I am on Economy 7 with Seeboard and at the moment Economy 7 kicks in from 23:30 to 01:30 and then again from 03:30 to 08:30 but when British Summertime ends it goes back…
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Dimplex Quantum RF (or similar) on Single Supply and TOU Tariff
Hi all Read a few threads on this but don't seem to have a clear answer. My intention was to run a Dimplex Quantum (or similar) off a single supply, replacing my old "dumb" storage heater on an E7 tariff. In such cases there would obviously be no supply at all outside of the night times to the heater. In this situation, I…
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In Home Display
Hi Looking for some advice if possible. Had smart maters installed back in November, all fine i could look at the in-home-display and top up accordingly via app with no issues, but back in April my gas showed £18.95, but water was cold, no heating etc, called gascall engineer said gas was off supply, i topped up via app,…
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Filling a bath with hot water or not?
I have a gas condensing boiler and I am not on a water meter. I read that it’s best to turn water temperature down so you don’t put hot water in then have to put cold in to get the right temperature you want but my thinking is that surely it’s better to put a less amount of hot in then top it up to get what you want. Which…
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Should I stay or should I go?
Hi I’m currently downsizing and not sure if I should port my current energy provider with me. I’m on a smart meter with British Gas currently. Where I’m moving to appears to be Eon, did spot a smart meter in the kitchen of new property but unsure if it’s a top up but assuming so as property was previously a rental. I’m…
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Smart Meter
What happens if you can’t have a Smart Meter, can anyone suggest a company/tariff that doesn’t need one?
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Rules regarding final bill when leaving supplier
We switched everything supplier 7 weeks ago and still haven’t received our final closing bill from BG. We pay on receipt of bill so we will owe them money, it’s not like they are trying to hold on to our money. I’ve read on the CAB website that we should have received the bills within 6 weeks. If we don’t we are entitled…
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Energy supplier wanting to replace 'expired' meter
My supplier claims my electricity meter has expired and they have a legal obligation to replace both it and my gas meter with a smart meter. Coincidentally they have just decided to merge my separate electricity and gas accounts a week before this occurred. Do I have to accept a smart meter as a replacement (apparently…
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HIVE EV Charger & British Gas Electric V9 Tariff - read before choosing either
hello, Please can anyone advise or provide their expertise/expertise on an issue that has been raised with HIVE free of charge? I have recently got the HIVE EV installed and have had the BG electric charge tariff. I feel they have misold as they didn't explicitly note the following. 1. HIVE had said I won't be able to use…
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British Gas - Smart Meters
My Mother in law lives in Cornwall on her own. She's 92 and recently diagnosed with mixed dementia. As she is physically not capable of reading the meters I arranged for BG to install smart meters thinking that this would be the obvious solution. Time has passed and although the gas meter is sumbitting reading the…
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How can I have debts on pre-pay meters that are in credit?
Long story short, I've been with Scottish Power for 10 years, the entire time I've been at my current address. I never had any problem with them, calls were always answered promptly and issues were dealt with swiftly. About 2 years ago I received a "Welcome" text from them, which was confusing as I'd been with them 8…
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Penalty free tariff switching
I'm close to 49 days before my fix ends, which has a £75 per fuel exit fee. I understand that I can switch to another energy provider penalty free when within 49 days of the end of the contract, but what I'm unsure of is whether this also applies when switching to another fix with the same company. Can anyone advise if…
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Scottish Power charging to remove gas meter
Can anyone explain why Scottish Power think it is acceptable to charge over £200 to remove a gas meter that is no longer needed due to the house moving to all electric green heating. I believe other providers offer this service for free - it seems like profiteering to me
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LEAP free energy saving items
Hi everyone I searched here for info regarding LEAP but didn't find much. I have just had a really positive experience with them and wanted to share so others can benefit too. I was looking for some assistance to replace a broken integrated electric oven (still trying) and came across LEAP. I completed an online form,…
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Octopus free solar panels
Hi After talking to octopus solar and doing the remote survey I have been offered the following system. 5 x 440 watt JA Solar panels 5 x Enphase Microinverter Bird mesh All free of charge. I need to have a survey done to confirm everything is ok and I can go ahead. The original plan was to include a 5kw Enphase battery but…
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Escaping EDF
We wanted to move house a few years ago, and got no offers to buy. We did get an offer to rent, from a care home, and we were able to move house. They left the tenancy in July this year and we've put the house on the market, it's been empty for 3 months now. The care home had a business gas and electric contract with EDF.…
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Switching from business to domestic suppy
We recently purchased a house, however the previous owners of the building used to run a business from the building. I have since tried and failed with the current gas provider SmartestEnergy business Ltd to change the supply from business to domestic without any luck. They are now sending me invoices with standing charges…
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