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Economy 7 meter timings off
Good morning, We had a new consumer unit fitted to our property yesterday, and since that we have noticed our storage heaters were heating during the day. We have checked the economy 7 meter and at 6.55am this morning the meter says rate 1 - 21.47. So I am assuming the meter is on day time rate thinking it's 10pm and it…
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No smell of gas, but 3.4mbs drop on a gas meter. Action needed?
Hi All. We have recently had new SMETS2 smart meters fitted by Octopus Energy. The fitter then tested for any gas leaks, and found a 3.4mbs drop on his meter. He said it was within the acceptable limit, and left it up to us to get it sorted or not. We have 3 appliances, a gas boiler, cooker, and gas fire. I can't smell any…
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EDF reversed account charges - Gas & Electricity
I had received communication from EDF to send them a meter reading, seeing as they hadn't received one for 4 months and calculated the bills by estimate. When I entered the amounts into their online system, the indicator switched from a £0.00 balance to around £140 credit. (This didn't come as a huge surprise, seeing as…
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What does "Deemed" mean under tarrif
I'm currently with EDF and wanted to check to see if I can save by moving my dual fuel energy supplier, but the MSE checking service does not accept "Deemed". What do I need to put in instead? Many thanks
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I want to switch from EDF. Which company should I go with?
EDF was never my firts choice, I was transferred to them after the company I was with went burst. I’m in London if it makes any difference. A two persons household, small flat. Bought a washer drier for the first time and hope to never have to have damp clothes hanging inside anymore for weeks and weeks during the cold…
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Is this the fastest payout for a referral by Octopus
I have done a few referrals to Octopus so I know the system quite well On Wednesday my friend ask for help switching to Octopus as he is not very tech savvy I gave him a link and he had a reply and will be signed up on Friday I was curious to know why I hadn’t had an email confirming this as far as I know is normal…
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British Gas boiler service plan rip-off
British Gas have found a new way to rip customers off... sign people up to an "annual" boiler service plan, but then leave 18 months between services, which is not "annual" in any reasonable sense of the word. We made the mistake of signing up to this for another year in August, despite a huge price hike. We have been with…
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Octopus Energy failing to refund credit balance
I submitted a meter reading and requested a refund of my credit balance still leaving a credit balance. Octopus Energy have failed to refund after 4 weeks and just say it is processing. In the meantime they have taken a further Direct Debit payment. Did Ofgem not recently remind energy companies they have an obligation…
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Selfbuild Warranty
We are loking for insurance/warranty for our new build but I cant find any reviews regarding ICW or many reviews for Self-Build Zone. Has anyone had any experience with these companies
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Octopus hidden charge
I am an existing Octopus customer. They gave me a quote for a new agreement as my current fixed tariff runs out on 2nd October 2024. It is the flexible tariff and I am happy with that but the quote includes a £38 a month "catch up " payment that will run until April 2025. I've not exchanged messaging with them for six…
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Utility Point - Barratt Smith & Brown
Hi All, looking for advise of what todo next really. Here's the background. I was originally with Utility Point, my bills were always pretty low always about £38 in 2020. Before they went into liquidation I missed a metre reading so final bill was sent to me of over £420. However I contact Utility Point via email and on…
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Solar Panel Installation - Where did you buy?
Did people generally use their own energy supplier to install solar panels? Or a local company? Thinking about getting some for my house but I don't know where to start.
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Economy 7 - problem with Landis+Gyr meter (non-smart)
This discussion was created from comments split from: Landis GYR+ E470 Type 5394.
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Getting gas bills for upstairs flat
A few years ago after moving into new flat I contacted Boost for a new electricity account and prepayment card(I only have electricity in my flat). I was also given an account for gas and assumed it was a mistake since I've never been asked to pay any actual money for gas even though I receive bills. I received a letter…
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insulation install on outside walls
I can get insulation installed on the outside walls by using the gov.uk HUG 2 offer. but I have just seen on tv where people have had this work done and their house insurance has gone up in price.
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New boiler query
I am going to have my very old glowworm ultimate 70FF boiler replaced The heating system is the type with a hot water cylinder in the airing cupboard and a header tank in the attic could anyone recommend the best way to get quotes. I intend to go to a local installer and get one from boxt is it worth going to the boiler…
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Octopus meters and billing
Anyone else had a situation with Octopus where they put a new meter in, then in the next bill after the new meter, they include an updated bill for the month prior to the new meter. And the update is from £44 (which matched the OctoAid and Octopus apps near enough), to the new figure, for the month of August (ie summer) of…
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Electric meter issue
I have just noticed that my analogue leccy meter ( Actaris ACE1000 SM0, dated Jul '08 ) has the 800 Imp/kWh red light showing constantly...and have confirmed that the meter reading is no longer incrementing ! No difference after a good ole fashioned whack either...oh, and...I do have power as normal :) Seems to have…
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Switching to a Smart Meter with Economy 7
I might have missed a similar query that someone has already answered. I have changed electricity supplier and have decided to have a smart meter fitted. I am on Economy 7 with Seeboard and at the moment Economy 7 kicks in from 23:30 to 01:30 and then again from 03:30 to 08:30 but when British Summertime ends it goes back…
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Dimplex Quantum RF (or similar) on Single Supply and TOU Tariff
Hi all Read a few threads on this but don't seem to have a clear answer. My intention was to run a Dimplex Quantum (or similar) off a single supply, replacing my old "dumb" storage heater on an E7 tariff. In such cases there would obviously be no supply at all outside of the night times to the heater. In this situation, I…
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