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Price cap January 2025
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-energy-price-cap-standing-charges-and-unit-rates-region Scroll down the link for price tables. No rise to standing charges it seems.
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Backdated bill from 2022
Good morning all I just wanted to make you all aware of something. I got an e-mail from Octopus energy a few days ago, making me aware that they hadn't charged me for some energy I had used in April 2022. The bill was for £36 which they debited from my balance. I e-mailed them immediately asking them why it had taken them…
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dehumidifier
is it worth hving 1 as winter is here, drying my clothes in the house if i cant outside reading that this could bring mold to the house done this for 30 odd years no problems yet
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How much Gas have I actually used in the last 12 months?
Hello everyone, We (Family of 2 adults, 2 children) live in a 2 bed downstairs flat, when looking at tariffs I am getting very confused with why they think we will be using so much gas. I have copied and pasted their prediction, and then our readings for the last year. || || |09/11/23|Estimate|14388| || ||…
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E.On say my DD needs to change to help me stay free from debt
My account is in credit after the summer. E.On recommended an account balance of £455.71. E.On say ' Any difference between your actual balance compared to your recommended balance will be factored into a new Direct Debit amount following on from a payment review. This would either be an increase to your predicted usage…
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Smart Meter, Economy 7 and changing to Dimplex Quantums
I've a question for the clever E7/Dimplex Quantum bods here :smile: We have a smart meter, see photo and Economy 7 with mostly older Dimplex storage heaters. We have one Quantum storage heater in the kitchen, bought as an experiment to see how we got on with it. We like it and are thinking about replacing the other 4…
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Join the club and pay less when switching
Just spotted this on my local council website What do you think ? https://www.nwleics.gov.uk/pages/switch
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Mitsubishi 3 diamond cover
Good evening all, I "joined" mitsubishi 3 diamond cover for callouts, servicing and maintenace for our air source heat pump system. When the engineer came to do the service in September, I was informed that I would receive a report from the service with any works required identified on the report. I did not receive the…
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Major change to how OVO calculates Direct Debits
Since October 2023, OVO have followed the procedure summarized in MSE's guide: How energy suppliers set direct debits - MoneySavingExpert. On 1 November last, they introduced a major change which many customers are unhappy about. Instead of aiming for a zero balance at the end of winter (arbitrarily set at 31 March), the…
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British Gas missing credit/ shocking customer service
I was transferred to British Gas when my previous electricity supplier went bust and have been with them around a year now. I have never been too impressed as their app was awful and usage data was never up to date. In September I received an email telling me that I was being moved to a new system and would need to install…
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1968 3 bed semi - heating performance
Hello I have recently updated my 1968 3 bed semi with new gas combi boiler and new radiators , new double glazing windows and doors and 400 mm loft insulation House still losing approx 4c over night ( outside temp -3) , walls have cavity insulation not sure what more I can do ? Just wondering if 4 degree overnight heat…
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SM2 woes - But Octopus are super heros at trying to get it work
In praise of Octopus for trying sooooo hard to get my SM2 to work at comms with them. Much quodus to Octopus. This has been ongoing since around Nov 2019 when Co-op Elec was taken over by Octopus and my SM2 stopped communicating other than intermitantly and stopped altogether for the last 6 months (Mar- now 2024). They…
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Energy companies making switching providers difficult
I've contacted nearly every energy company due to an incorrect address on their websites. I've yet to find a good energy company that I feel confident to switch to so I'm stuck paying higher bills. Several energy companies have lied, ignored messages and do not take any responsibility for the problems they cause. I got £50…
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Energy website addresses
Does anyone know how to get a wrong address corrected or removed on energy quote websites. Ecoes and xoserve are correct but the website is still wrong. Who hosts the central address database.
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Octopus Tarriff Issues?
Had a Solar Panel System fitted back in February this year - Jinko panels, Sunsynk Inverter & 2 Batteries plus a Zappi Car Charger in expectation of getting an EV. Have been on Octopus Flux Import & Flux Export All been working fine until now (of course the Zappi although fitted and integrated has been unused up to now)…
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EDF - how do I get back the £640 I have overpaid on my bill?
I moved home 5 weeks ago - informed EDF & gave them the meter readings. Despite them sending a bill showing I’ve overpaid by £640 odd & numerous emails I still haven’t been refunded. Any advice on getting my money back would be greatly appreciated - TIA
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Tomato Energy Standard Meter
Joined of the 2nd Sep and received my first bill today although it's dated 3rd Oct. The opening reading (32250) is not what I submitted (32330) to Octopus on the 1st Sep.The next reading I gave was on the 1st Oct (32450) 120 units as was away for some of it. They have estimated the reading on the 3rd Oct to be 32550 so 100…
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Eon smart meter home display out of warranty
Hi If your Eon smart meter home display is not working and it's out of warranty do you have to pay for a replacement?
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Warm Air Drift
I have just received a survey of the heating in my home (a bungalow) and note that the calculations for the bedrooms includes the term of "warm air drift" from a hall storage heater as the primary heating source, with only panel convection heaters specified for the bedrooms because of this. I am more than a little…
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Tomato Energy TOU tariffs and SMETS2
Not wishing to hijack another ongoing thread regarding Tomato Energy, I have a couple of specific questions relating to their Lifestyle TOU tariff. This tariff has three different unit prices based on TOU (Time Of Use). * Has anyone switched to one of their Lifestyle TOU tariffs and if so, does your smart meter use three…
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