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EDF - how do I get back the £640 I have overpaid on my bill?
I moved home 5 weeks ago - informed EDF & gave them the meter readings. Despite them sending a bill showing I’ve overpaid by £640 odd & numerous emails I still haven’t been refunded. Any advice on getting my money back would be greatly appreciated - TIA
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Tomato Energy Standard Meter
Joined of the 2nd Sep and received my first bill today although it's dated 3rd Oct. The opening reading (32250) is not what I submitted (32330) to Octopus on the 1st Sep.The next reading I gave was on the 1st Oct (32450) 120 units as was away for some of it. They have estimated the reading on the 3rd Oct to be 32550 so 100…
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Eon smart meter home display out of warranty
Hi If your Eon smart meter home display is not working and it's out of warranty do you have to pay for a replacement?
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Warm Air Drift
I have just received a survey of the heating in my home (a bungalow) and note that the calculations for the bedrooms includes the term of "warm air drift" from a hall storage heater as the primary heating source, with only panel convection heaters specified for the bedrooms because of this. I am more than a little…
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Tomato Energy TOU tariffs and SMETS2
Not wishing to hijack another ongoing thread regarding Tomato Energy, I have a couple of specific questions relating to their Lifestyle TOU tariff. This tariff has three different unit prices based on TOU (Time Of Use). * Has anyone switched to one of their Lifestyle TOU tariffs and if so, does your smart meter use three…
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Fixed deals
I am just moving to a cheaper fixed energy deal (18 months) . Fixed deals used to mean that you paid the same every month. But I am right in thinking that a deal such as: Eon Fixed prices for 18 months means that the rate stays the same for 18 months not the price?
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Economy 10 changed to E7 without warning Outfox the Market
I'm with Outfox the Market, after nothing short of harassment, I agreed to have a smart meter fitted. I was on economy 10 but the new meter was on economy 7. I use very little during the night time hours but a lot during the cheaper daytime hours so my old split on E10 was 50/50, on E7 its 82/19. Outfox did not tell me I…
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Heating
Is it cheaper to keep the house warmish all day or turn it off and on when at home
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OVO sending debt charge on closed prepayment key fob meter account
I was renting a small 1 RK apartment for 12 months during my time at university. I recently moved out after finishing my course and closed my OVO energy account for the flat on the 19th of September, 2024. The flat had an old-school prepayment meter that I had to top up at in-store Paypoints. The meter remained in credit…
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WFA cut - a different approach. Bank switching!
Here's an idea. If everyone under state pension age who is concerned about / against / angry about the WFA cut could help one person over state pension to switch a bank current account (or two) between now and Christmas, we could have this year's allowance effectively paid for everyone via the banks. Maybe even set up a…
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Looking for a new supplier
Had solar for years but recently just added battery storage (tesla powerwall). Currently on a standard variable tariff with BG but surely there's a better tariff now for me as basically charging the battery with solar and off peak. Any supplier I should look at or site that can search for the best supplier/rate for me now…
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OVO Billing - computer error
Hi everyone, I'm seeking some advice regarding a frustrating experience with Ovo Energy. Over the summer, I was paying a higher direct debit to build up a balance for my winter energy usage. I accumulated a healthy balance of around £900 and recently decided to reduce my direct debit slightly. However, days later, I was…
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Octopus billing
I am confused - I am on Octopus 12m fixed - not that that affects my issueon Sunday - we put the (gas) CH on from 8pm to 8:30pm and I noticed that the Smart Meter display showed £1.27 before turning the heating on - it clocked up just 2p during the next half hour !!I wondered whether it would correct itself the next day…
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Eco4 boiler scheme
Has anyone recently had a new boiler under uther the Eco4 scheme? If so which boiler brand was installed? Are you able to select a brand? I ask because a lot of the installers fit cheap Logic or Ideal ones and they're not that good.
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Octopus: broken electricity smart meter
I now have a clear status from Octopus regarding my broken smart meter. Octopus will not replace a meter that works for meter readings but does not work for half-hourly data. I wonder how many broken smart meters there are in the field. My meter worked for many years until July 2023. It even survived DCC adoption. I would…
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Smart meter taking readings but not recording usage
Hello, I switched to Octopus from EDF a couple of months ago and use a smart meter. I'm only being charged for electricity, not gas. In the meter reading section there is one electricity section which takes both daily usage and then monthly readings - this works fine. However there are two tabs for gas - one that shows…
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ECO4 Scheme for ground floor flat
I recently applied for the ECO4 since I involuntarily got made redundant and couldn’t afford a new boiler which every now and again stops generating warm water. I have a ground floor flat (period conversion so once upon a time it was a house but as with most properties in London, converted into now 3 flats) with a garden.…
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British gas billing migration
Has anybody had problems with British Gas bill migration. From the old billing system I was owed money which they sent me as a cheque. Now they have brought forward that money as a debit. 9 calls later everyone has explained what has happened but nobody has done a thing about it. Is it wrong for me to ask for it to be…
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Solar Inverter Query
I have an Aurora Power One inverter. During daylight hours a green light comes on, and this disappears at night time. Is it as simple as that OR does the green light indicate that generation exceeds consumption (giving a net gain) at any one time?
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PAYG top up failure
Charged my card with £35 cash and when went to top up the meter as usual, got an error message I have the receipts Contacted EDF explaining and sent them the photos of the receipt and meter with the error message This meter is old. I tried to upgrade a few times but the enginneers never show up. They used to pay the…
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