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Octopus Energy failing to refund credit balance
I submitted a meter reading and requested a refund of my credit balance still leaving a credit balance. Octopus Energy have failed to refund after 4 weeks and just say it is processing. In the meantime they have taken a further Direct Debit payment. Did Ofgem not recently remind energy companies they have an obligation…
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Selfbuild Warranty
We are loking for insurance/warranty for our new build but I cant find any reviews regarding ICW or many reviews for Self-Build Zone. Has anyone had any experience with these companies
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Octopus hidden charge
I am an existing Octopus customer. They gave me a quote for a new agreement as my current fixed tariff runs out on 2nd October 2024. It is the flexible tariff and I am happy with that but the quote includes a £38 a month "catch up " payment that will run until April 2025. I've not exchanged messaging with them for six…
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Utility Point - Barratt Smith & Brown
Hi All, looking for advise of what todo next really. Here's the background. I was originally with Utility Point, my bills were always pretty low always about £38 in 2020. Before they went into liquidation I missed a metre reading so final bill was sent to me of over £420. However I contact Utility Point via email and on…
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Solar Panel Installation - Where did you buy?
Did people generally use their own energy supplier to install solar panels? Or a local company? Thinking about getting some for my house but I don't know where to start.
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Economy 7 - problem with Landis+Gyr meter (non-smart)
This discussion was created from comments split from: Landis GYR+ E470 Type 5394.
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Getting gas bills for upstairs flat
A few years ago after moving into new flat I contacted Boost for a new electricity account and prepayment card(I only have electricity in my flat). I was also given an account for gas and assumed it was a mistake since I've never been asked to pay any actual money for gas even though I receive bills. I received a letter…
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insulation install on outside walls
I can get insulation installed on the outside walls by using the gov.uk HUG 2 offer. but I have just seen on tv where people have had this work done and their house insurance has gone up in price.
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New boiler query
I am going to have my very old glowworm ultimate 70FF boiler replaced The heating system is the type with a hot water cylinder in the airing cupboard and a header tank in the attic could anyone recommend the best way to get quotes. I intend to go to a local installer and get one from boxt is it worth going to the boiler…
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Octopus meters and billing
Anyone else had a situation with Octopus where they put a new meter in, then in the next bill after the new meter, they include an updated bill for the month prior to the new meter. And the update is from £44 (which matched the OctoAid and Octopus apps near enough), to the new figure, for the month of August (ie summer) of…
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Electric meter issue
I have just noticed that my analogue leccy meter ( Actaris ACE1000 SM0, dated Jul '08 ) has the 800 Imp/kWh red light showing constantly...and have confirmed that the meter reading is no longer incrementing ! No difference after a good ole fashioned whack either...oh, and...I do have power as normal :) Seems to have…
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Switching to a Smart Meter with Economy 7
I might have missed a similar query that someone has already answered. I have changed electricity supplier and have decided to have a smart meter fitted. I am on Economy 7 with Seeboard and at the moment Economy 7 kicks in from 23:30 to 01:30 and then again from 03:30 to 08:30 but when British Summertime ends it goes back…
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Dimplex Quantum RF (or similar) on Single Supply and TOU Tariff
Hi all Read a few threads on this but don't seem to have a clear answer. My intention was to run a Dimplex Quantum (or similar) off a single supply, replacing my old "dumb" storage heater on an E7 tariff. In such cases there would obviously be no supply at all outside of the night times to the heater. In this situation, I…
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In Home Display
Hi Looking for some advice if possible. Had smart maters installed back in November, all fine i could look at the in-home-display and top up accordingly via app with no issues, but back in April my gas showed £18.95, but water was cold, no heating etc, called gascall engineer said gas was off supply, i topped up via app,…
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Filling a bath with hot water or not?
I have a gas condensing boiler and I am not on a water meter. I read that it’s best to turn water temperature down so you don’t put hot water in then have to put cold in to get the right temperature you want but my thinking is that surely it’s better to put a less amount of hot in then top it up to get what you want. Which…
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Should I stay or should I go?
Hi I’m currently downsizing and not sure if I should port my current energy provider with me. I’m on a smart meter with British Gas currently. Where I’m moving to appears to be Eon, did spot a smart meter in the kitchen of new property but unsure if it’s a top up but assuming so as property was previously a rental. I’m…
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Smart Meter
What happens if you can’t have a Smart Meter, can anyone suggest a company/tariff that doesn’t need one?
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Rules regarding final bill when leaving supplier
We switched everything supplier 7 weeks ago and still haven’t received our final closing bill from BG. We pay on receipt of bill so we will owe them money, it’s not like they are trying to hold on to our money. I’ve read on the CAB website that we should have received the bills within 6 weeks. If we don’t we are entitled…
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Energy supplier wanting to replace 'expired' meter
My supplier claims my electricity meter has expired and they have a legal obligation to replace both it and my gas meter with a smart meter. Coincidentally they have just decided to merge my separate electricity and gas accounts a week before this occurred. Do I have to accept a smart meter as a replacement (apparently…
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HIVE EV Charger & British Gas Electric V9 Tariff - read before choosing either
hello, Please can anyone advise or provide their expertise/expertise on an issue that has been raised with HIVE free of charge? I have recently got the HIVE EV installed and have had the BG electric charge tariff. I feel they have misold as they didn't explicitly note the following. 1. HIVE had said I won't be able to use…
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