British Gas - early exit fees

Pammie2211

I’m currently on an EV tariff with BG which expires on 27 November. My account is £2900 in credit as they haven’t billed me since June 2024! I have contacted them multiple times to request a bill but still this hasn’t been generated. They even put my monthly payment us from £225 to £440 because the credit balance hasn’t been applied to my account. Thankfully after yet another call to them this had now been reduced again but still no actual bill! 

I want to leave - their customer service is appalling and I am fed up of constantly chasing them and nothing happening. My question is, if I leave before the end of my fixed deal, will I have to pay the exit fees? I feel that they must surely be in breach of contract for not issuing me a bill for 15 months but am I right? The fee is only £50 but after all the stress and multiple calls I’ve had to make I don’t see why I should pay it. 

itsthelittlethings

Have you given them a meter reading?

They bill me four times a year, using estimates if necessary and regularly request meter readings. Do you know why they’re not doing the same for you?

spot1034

Why not just wait one more month and you'll be within the last 49 days and free to leave without penalty?