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Octopus energy complaint
Please help me with my complaint with Octopus. I feel like I have been banging my head against a brick wall since October. Engineer Visit & Communication: Engineer's visit on October 10th, I was informed their job with the smart meter couldn't be completed as the mains board needed to be replaced. This was confirmed from…
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MSE Cheap Energy Club Calculator: No Octopus Flexible vs Octopus Fixed comparison
Not sure if I'm missing something, but if I enter my current deal (Octopus Flexible) in MSE Cheap Energy Club, it doesn't give me a comparison vs Octopus fixed. Is this correct?
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Huge electricity bill because we could not access our meter
Hi all, I'm new on here so please bear with me. At the end of May, my housemate and I moved into a new flat. We were shown where the meter was and told that all of our utilities were done through Ginger Energy. We promptly took meter readings and set up our account. Fast forward two months later, and our estate agents…
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Trying to work out gas usage overcharge please help!
Hi, I have signed up to MSE in the hope someone can help me with this as I have heard how wonderfully knowledgeable you are. I'm keeping the story brief because it is a long and boring. I have not tried to withhold any information and happy to share anything necessary, I am just trying to spare anyone reading this. From…
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MPAN ... Who controls the Register please
I had my House built in 1995 and it was drained using a Pump which had its own Meter and therefore MPAN My House of course had its own Meter and MPAN Yorkshire Water then moved the Pumping Station off my Property which was a great move for me , and subsequently disconnected the Meter. However I was a serial Switcher of…
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Fixed tariff & electric shower
Hello I'm a newbie home owner and also new to paying utilities as I've always rented or lodged with bills included. Hoping for a bit of advice! I'm trying to figure out whether to go for a fixed tariff and who with. I haven't any usage details from previous years so its been difficult to figure out what deals would suit…
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5Wks waiting Octopus refund
£2. 5k in credit for over a year. Asked for a refund 12th February 2024, octopus stated that I've not been billed for a period of time so took payment out of credit, still leaving £1.650 credit. So I requested £1k refund, was promised should be with me 26th Feb, maybe sooner. Fast forward to 14th March, requested from…
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EDF high energy Usage
Hi All I've just moved into a 2 bed new build apartment with EDF as the electric supplier. I have been monitoring the energy usage and wanted to get thoughts as it seems very high. Currently the only appliances being used are a fridge/freezer and a small chest freezer (169 KWh per year). No lightings or power sockets are…
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British Gas poor choice of Tarrif’s for First New Home
Family member bought first ever new home. House supplied by British Gas, yet no standard variable tarriff available on BG own site or on usual online sites so unable to proceed unless join more expensive rates which are only ones visible and not within budget.Seems like BG are not showing the ability to join SVT for first…
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Johnson & Starley Aquair Heat Interface + Combi boiler - replacement for current Warm Air system
Hi everyone Having recently moved to a new house, we're looking to replace a ~20 year old J&S economaire warm air unit with a gas fired combi & J&S Aquair unit. This will allow us to make use of the ducting in the house and provide us with on demand hot water. Does anyone else have this set up? All installers have…
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Off peak times inaccurate.
My electricity supplier is British Gas. I am on Economy 7. On this tariff, off-peak periods are from 1am to 8am during British summer time. But the off-peak indicator lights on the night storage heaters are staying on until 9am. So there obviously is some kind of timing fault. Could anyone tell me what it could be? Thanks.
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Moving from Economy 7 to single rate tariff?
Can I do this simply by signing up a single a tariff rate with another provider? I hardly use any electricity overnight - I don't have storage heaters (my memory from childhood is that they were a pita), and have gas central heating. Entering my details, when I tell it I want a single rate the price it comes out with is…
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Energy company "Recordings" explicitely telling me they don't have a complaints department
Aside from the reason for my complaints over the last year or 2. I now have my SAR recordings of EDF telling me on multiple calls they do not have a complaints department and pushing me into a corner with decisions and money. They didn't follow their complaints procedure. Energy Ombudsman doesn't deal with that Who would…
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Eon Next Fixed or Pledge?
Our Eon Next tariff is up for renewal (currently on Next Pledge Tracker 12m V1), and they are offering a 12 month fixed tariff (Next Secure Fixed 12m v17) or the newer Pledge v5. The fixed tariff seems to be around 7% more expensive than our current one. The Pledge tracker would be a continuation of our current price. It…
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British Gas: First hour of off-peak being charged at peak rate.
I am on BG driver tariff. Off peak electricity between 0000-0500 every day. I have a timer that switches on at 0010-0400 for the battery charger. When I log into my account and look at the usage graph, it shows activity between 2300-0000 being charged at peak rate and 0000-0300 off peak. Their bills also show they are…
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Guy Lipman Smart Meter Data Site is Gone
Found out today that the Guy Lipman site where I was getting my Smart Meter data is now gone! I found this site really useful as it presented all the data in a much more organised and easily downloadable format vs alternatives like N3rgy. It also had some good analysis of the data (both electricity and gas) and allowed me…
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Solar Panel help please
We've recently started looking in to solar panel systems & getting quotes. The more we've looked in to it the more confused we feel. Can anyone offer any advice or a service / person we can speak with for some impartial advice. Our aims were - to offset our energy bills so they are reduced as much as possible (& the money…
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Co-op Energy
Hello I was helping a friend today look at their energy prices and usage. They were a co-op energy customer which is now managed by Octopus. She would be better off on the Octopus Flexible tariff but they have advised her that she can only have one of the co-op tariffs - is this correct? Is there any way other than…
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Dimplex v Elnur HHR heaters
Hi, Im swapping out my old Night storage heaters in my flat for new HHR heaters. I am very lucky that due to my postcode and current poor energy rating I am eligible for a Grant to cover a company to fit new heaters for free. Before this lucky break I had planned to try and save up for the Dimplex quantum heaters as I…
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E7 smart meter but no e7
Hi I had economy 7 in my home but since had gas installed and all e7 removed. My supplier said Ince smart installed they could update meter to one reading so it didn't show as e7. All they did is change to same rate for night and day. If I do a comparison to change supplier they still recognise as e7 so I dint get single…
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