Energy

Hi I have recently moved into a new build house which was with EON and British Gas for Electricity and Gas. Unfortunately both had the property on a commercial tariff in the builders name whilst it was being built. After a lot of phone calls and hassle I have finally manage to get both of them to change it to a domestic…

Hi, I want to switch my energy provider, as my contract ends on 29th August. So I checked the comparison results on the Cheap Energy Club page. I selected the top two deals and went to their websites, where I entered my details to get a quote, and both were over £100 higher than the estimate shown on the MSE site. * Home…

Hi all, I'm reaching out as a customer who has experienced repeated unauthorised energy account closures, loss of supply, and potential misuse of personal data caused by a third-party switching site called Switchcraft. Despite never signing up with them, my British Gas account has been closed multiple times since 2023,…

I have a pre payment metre that went faulty a few months ago and couldn't top up, got a smart metre booked for September. But the debt on the metre now will get transferred over to the smart metre. How will that work will it just take a certain amount each time I top up towards the debt? How much will they take. I'm with…

I recently started looking for options to insulate my flat and I found out that GBIS is right for me. My property falls into the general eligibility criteria: council tax band A, EPC rating D, so I should qualify. Anyway, I checked my eligibility in gov.uk, and next thing after entering 'type of property - flat' was a…

I recently used Cheap Energy Club. It came up with Outfox Energy as a cheaper alternative, compared to Fuse Energy who we are currently with. We have an Economy 7 meter but are on a single rate tariff with Fuse. When I tried to apply to Outfox, their website would only allow two rate options as that is what my meter is, as…

Hi folks, For anyone experiencing difficulties with government backed grants for Air Source Heat Pumps, Solar, Insulation, Ventilation and other such 'home upgrades', we've setup a new Facebook group to provide advice and support, which is badly missing within the industry. This forum won't allow me to post links, but if…

I have just found that I cannot download any half hourly smart meter readings beyond 8 am on 20th July. I had a similar problem for 11 days in March 2024 and that missing data was never recovered. As before, the WAN and HAN lights flash every 5 seconds so there is no indication of a communication problem This time I…

The way the Eco 4 scheme is run seems to make those using it vulnerable to identity theft. The installers have to be registered but these are not the firms that seem to be out there touting for business. Its surveying firms that are putting up ads for Eco4- and they are asking for documentation from customers in line with…

My smart meter has not managed to communicate any half-hourly data since 20th July and this is bad since I am on a Time-of-Use tariff and use very little day-rate electricty at present. The WAN and HAN lights on the comms hub flash together every 5 seconds so the comms hub thinks it is communicating normally. The smart…

About 3 years ago I started looking at getting solar panels and batteries installed. Like most I knew nothing about them and I was daunted at the prospect of spending thousands and being ripped off.My annual grid consumption was around 3600kwh, with a daily average of around 8-10kwh per day. I spent over 6 months looking…

Hi everyone, I’m at my wits' end with Eon Next and could really use some advice. We moved into our new build property on March 28, 2024, and contacted Eon Next at the beginning of April 2024 to set up our account. We were told the meters were “twisted”, so they couldn’t open an account until it was resolved. Since then,…

I recently moved from Octopus to Ecotricity for gas and electric. This was based on the Cheap Energy Club recommendation for a lower-price fixed tariff. The Octopus app gave me daily, weekly and monthly consumption figures to three decimal places. The Ecotricity app and website offer one decimal place for electric and zero…

I am coming to the end of my fixed energy deal with Outfox Energy. I compared my energy tariff on the Energy club site and it tells me stick with Outfox who have the best deals So I log into my dashboard which has every bit of account info except the option to join a new fix rate deal. If I follow the Energy club link it…

I'm referring to https://www.octopriceuk.app/missingData which reads HH data from your Octopus account. I'm getting an error, just wondering if it's a glitch with the site or whether there's a screw up at Octopus. It was working this morning right before I phoned to get Octopus to bring my data up to date. Previous calls…

I have recently moved into my first property (2 months ago) and have been paying £136 pm for gas and electric with British Gas since we moved in. Our property is a small 2 bed end terrace which 2 adults live in. Our gas usage over the last 60 days since we have lived here is 1068kwh in total, but our annual estimated gas…

Hi my partner and I have been in a new build for 2 years now and have had issue with our neighbours due to our gas and electricity meter box positioning, it is on our wall on our detached house but unfortunately we have to step slightly on to our neighbours land to access it. Our neighbours have been trying to fight us on…

Our EDf energy account is in credit by £1299. We had a smart meter installed on 8 April, therefore 3 months ago. This is for electricity only. We pay by monthly direct debit - £224.77. I've had numerous contact by email with EDF as we could not see any information on the energy hub on the app (this part has recently been…

These standing charges have skyrocketed over the last few years. It needs to be more transparent what we are paying for.Also I have solar panels and am I correct in thinking that I pay a standing charge for electricity from the grid to be available to use, however the grid can get electricity from me when I have too much…

Hey all, wondering if anyone can give me a little advice - I have absolutely no legal experience, but am considering making a claim against British Gas due to my experiences with them ove the last 9 months. I'll try to explain my situation simply and chronologically; In Jan of this year, I contacted BG to ask for a refund…