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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: IWNL has said it will increase my Direct Debit by 50% from July by born_again 14 June at 12:18PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

368 discussions 11.2K comments Most recent: Anyone replaced central heating with air to air in bungalow? by zxzxzx Today at 9:08AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Q's on commercial emergency diesel leccy generation. by doodling 13 June at 6:27PM

Back Up Generator
I have a friend who has a child with cerebral palsy. As he gets older and bigger, she relies more and more on lifting equipment during their daily lives. Her existing energy supplier has offered her a back up generator but she'd really like the freedom to switch suppliers. Are there people on here who have experience of…
Variable vs Fixed Options Advice
Over the past couple of days I have spent hours looking at various fixed and variable tariffs on offer, for two properties (mine and an elderly relative's). My brain has now turned to mush and I feel incredibly stupid. I could really be doing with fresh eyes and some sense to help me figure this out. My case: low usage…
FREE electricity from Octopus
I signed up for this - without really knowing much about it Anybody have any more knowledge ?
Ombudsman complaint - and specialist advice/analysis?
I'd really appreciate some advice on: 1) How to notify an energy company to stop sending demands for a disputed debt 2) Whether there is anyone who can help with preparing the case for the Energy Ombudsman. 3) What a company will have to send based on a SAR I'll try to summarise details as best I can below but it's been…
Storage heaters - to replace or not
So I have a bunch of ancient storage heaters that need replacing. Is it worth it? For multiple reasons I'd rather not go into, electric heating is the only option but are normal electric heaters going to be a cheaper alternative? Has anyone else made the switch? Any advise you can give?
British Gas - Advice
Hi, I need some advice. Yesterday, I got a call from British Gas, offering me to go on Direct Debit for my Gas and Electric as they felt that Prepayment meter is no long useful to me anymore, due to my health issues (Mental Health) and my mobility, due to my dislocated knee cap. Anyway, I agreed as I think it will be…
ScottishPower - ACI Letter
I really am going to try and keep this brief In 2018 we moved in to a property, 2bed apartment (converted barn) with storage heating and in turn economy7. Our bills were high, the bill itself considers 19.3kwh to be "high" usage our bill said we were using 83kwh !. So i totalled every electrical appliance bar mobile phone…
Incorrect energy billing adjustment
Hi all, After logging onto my OVO energy account this morning I noticed that somehow I've gone from being roughly £200 in credit to £190 in debit. This must've happened over the course of the weekend as, sadly enough, I check my account near on daily. To give some background info, I moved into my property and tied myself…
Feed in Tariffs
I’m selling house with solar panels. Invested £13000 in panels in 2011 and have received £25k back so far. Were lucky we got in on high tariff of 43.3 pkwh at the time. Now itis 68.3. There are 12 years to go on the contract and I reckon a conservative £30000 to come to new owners with zero investment on their part. Would…
Eon....heading for 6th Visit to fit Smart Meter !!
My next visit to fit a Smart Meter will be my sixth visit.They have sent the same Engineer 4 times. I am hopelessly out of pocket as I keep having days off to cover the visit. Is there official compensation that I could use to cover my shortfall please.I have kept all the dates!!!
Economy 10 current and new tariffs
I'm hoping someone will have had some experience or advice about this. I'm with OVO Energy and have Simpler Energy - Economy 10because I have a Wet Electric heating system. There are a number of issues with this system and tariff, but the immediate issue is with unit pricing. My confusion is around different information…
So who is at fault with this energy switch here?
Hi all, newbie here, Can someone shed some light on who is at fault with the following switch, and the saga which is still ongoing? Following the MSE newsletter in July, I decided it was time to fix my gas supply tariff. I have two different energy suppliers and more than happy with this arrangement. My electricity is with…
Octopus Energy Fixed Tariff
I'm seeking advice on whether to switch to a different tariff please. I'm currently on a 12-month fixed until 24th February but asked Octopus to check if there was another tariff that we should be on, especially with the October rises. They have suggested the 15 month fix, which is slightly more expensive than what we're…
Scottish Power, again!
Scottish Power made an appointment to repair our smart meter. The guy didn't turn up, and they rang that day and made a new appointment. Is there a £30 penalty for that? To clarify, the smart meter was fitted some time ago, but it has never worked properly, and they now wish to do something to make it connect better with…
There’s a new ESO in town
https://www.gov.uk/government/news/new-publicly-owned-national-energy-system-operator-to-pave-the-way-to-a-clean-energy-future https://www.nationalgrideso.com/news/national-energy-system-operator-neso-launches-1-october Just seen it announced today that a new publicly owned Energy System Operator is taking over from…
EDF smart meter 30 minute slots energy hub
Help please. I have to select whether I want the smart meter to send readings every 30 mins. From what I've read, the energy hub just seems to make odd predictions on how you are using your electricity. What I do need to see though is how much is being used at certain times as I'm on Econ 7 and need to know when things are…
Replace a broken screen on a Hive thermo?
This discussion was created from comments split from: Hive thermostat location.
Moving from Shell to Octopus - Fuel tax?
Hi, We just had our energy account moved over from Shell Energy to Octopus Energy - as we were told Shell Energy is closing. I've just been looking through my first bill from Octopus and there is something called a fuel tax on there - which has been seperated out from my gas and electric costs? I've tried searching both…
Hive thermostat location
Hello Had a new gas boiler and rads along with hive fitted Engineer who fitted said best location for thermostat is in the hall way Hall way is the coldest part of house about 2c colder than lounge All rads have trv valves apart from radiator in the hall where thermostat is fitted The thermostat is wireless so I can move…
Anyone noticed changes at Octopus
Has anyone noticed any changes in the way Octopus is billing customers who do not have a Smart Meter and are paying by Flexible Direct Debit (paying in full each month)? I am referring to 1. Generating estimated bills despite website saying they only bill when you provide a read unless it has been three months? 2.…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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Energy

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