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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: Water compensation to double for some in England by MSE_Clare 1 July at 6:51PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

374 discussions 11.3K comments Most recent: MCs noise assessment by matt_drummer 1 July at 5:03PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor Gas unfair billing by sheramber 1 July at 11:51AM

British gas standing charges!
Moved to a property that I can't use gas, the gas meter is caped. British gas wants me to pay standing charge for the meter that cannot be used, when I asked for it to be removed they said I would have to pay for the removal £2000. How can they charge for a service that I'm not getting and can't get. I'm on the second…
DFS 2024 Demand Flexibility Scheme
I see NGESO have just set up the DFS datasets for 2024 so you can subscribe if you want the fastest possible heads up.
Switched. Have I made a mistake?
I switched from Eon next to EDF a few days ago as my fixed term was ending. I chose the switch date to be Oct 1st. After seeing an article saying to change before that date as the cap was changing then I'm wondering if I should try and get the change date brought forward by a day? Or will it be sufficient that I put the…
EonNext no next pledge tracker or any others
I'm coming to the end of last year's next pledge, I have been on their website and it's not showing any other tarrifs, is anyone else getting this. Edit: It's a glitch in the system, phoned eon up and they were having problems trying to access it.
Energy supplier
I have just been informed by my energy supplier (ovo) that I have to buy a replacement home display unit from a local hardware shop as the one I have is discontinued and they won't supply me with another one surely this is not right The one I have is faulty
My rates have increased today when I am on a fixed tariff
I fixed a price with British Gas in May & it is fixed for a year till May 2025. I went online to my account and noticed that everything has increased in my fixed Tarif (gas & electric standing & unit prices) I checked my latest bill to make sure I wasn't making a mistake and the prices are lower than todays. I thought they…
Ridiculous energy usage after ASHP and smart meter installed
TL;DR Elderly singleton hit with 1000 kWh a month usage claim for first 9 months after new solar panels, ASHP and smart meter installed. Last 3 months down to 330 kWh a month usage. * What, if anything, can be done to check the validity of that initial 9000 kWh meter reading? * How can we check if the solar panels are…
Sadly confused about house move and energy supplier
Moving house shortly - we have sold our house and are moving into a temporary rental. The previous tenants were using OVO for their supply. We received an email from OVO, via the letting agency, to set up an account, so I did this without thinking it through too much. Our tenancy begins about a week before our completion…
Economy 7 and electric heater
Hi all, long time lurker, first time poster. I have an old flat with plug in electric heaters, they cost a fortune to run during the day (about 27p an hour) my question is - if there a storage battery that I could plug in and charge overnight when my electric is cheaper and then plug it in when I finish work and use the…
All weather outdoor laundry drying?
I've just come across a way of drying clothes outside when it's raining that may save on the drier bills (and/or condensation build up from using airers inside) and wondered if anyone had tried anything similar? Irish style Lennon driers: https://thecarlowyard.com/all-weather-clothes-lines-with-free-nationwide-delivery/…
Account Balance too high?
I've got an account balance of £288 with Octopus Energy. The tariff is Octopus Flexible and it's dual fuel. I'm just wondering if this is too high and I should request a refund or a reduction in my monthly payments? I know that you build up some credit in the summer and it gets used up in the winter but I'm wondering if…
Tomato energy have you read their terms and conditions?
I am a notorious non reader of terms and conditions But these spring out (my words) 1. You must inform them 10 days before you change supplier 2. Reserve the right to object to the change of supplier and / or charge you an unspecified amount for loss of profit
Update on AIrex Smart Vents
I had these installed in November 2023 and was pleased that they do open and close in response to weather conditions. I got an inital report from AIrex about the performance during December 2023 whic was very encouraging, but when none came in January 2024, I asked for the report which they reluctantly sent but said it was…
Solar install less then a month ago, battery between 0% and 4%
Good morning everyone, I’m seeking advice regarding some issues we’ve been experiencing since our Solar PV installation, which took place less than a month ago. The installation, completed and commissioned in August, includes 14 Solar PV panels, a GivEnergy AC Coupled Inverter, and a Giv-Bat 9.5 Gen 2 battery. After the…
Confusion on comparison site ( Energy)
I'm wondering if someone can give me advice on whether its worth fixing . Am I right in saying the aim is to find a fix deal which is at least 3% less than the current variable deal most people are on ?. Secondly I am slightly confused when using the site comparison. I tried lots of different energy providers. However it…
Ebico standing charges 19p g. 18p e
Fixed for a year. But 32p kw electric, and 7p gas. My question is would i be better on this, or stop on tracker with octopus? I am all electric and use 6kw a day according to my latest bill
E.ON Next Early Exit Fee
The E.on Next 2 year fixed tariff currently being offered has an early exit fee of £100 if you change supplier, as per the screenshot below. I signed up to version 18 a month ago which said the same. However when I got my email confirmation it said "An exit fee of £100 per fuel will be applied if you change product or…
EDF Smart meter not working - need to change supplier
Hi everyone, Not sure if anyone has any answer to this question, but here it goes. My EDF Smart meter is not working, it has not been for over 2 years and EDF is absolutely useless. Once they even pretended they will come and fix it, we turned our life upside down to accomodate engineer visit on 12 hour notice and they…
Considering solar and heat pump, new build property with help to buy loan - advice please?
Hi, I am in a new build property with a help to buy loan and am considering solar and a heat pump from octopus energy, both of which sound like they will work well for my property as apparently my heat loss is very low and my roof is quite large and south facing with no shade. Firstly, I am not 100% sure if I am allowed to…
Using the new British Gas Electric Driver V9 tariff without an electric vehicle
Hi, I am just wondering if i sign up to this new tariff (currently on a variable tariff) and i dont have an electric car would it just be fiddling the system or do they actually check things? It seems to be saving me about £10-£20 a month. But it does say it will lower the rates to 33% value in off peak times as i would be…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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