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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.1K comments Most recent: 4,500% increase in Thames Water bill via Direct Debit by dunstonh 7 September at 8:30PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

389 discussions 11.5K comments Most recent: Stopping payment of gas standing charge by Keep_pedalling Today at 12:49PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Multi fuel stove novice Which smokeless coal? by Swipe Today at 6:34PM

EV charging tariffs
Hi I just purchased a new Tesla Model 3 Long Range AWD. Which tariffs is good for charging over night and maybe washing machine now because of the Budget. I’m with Scottish Power.
Economy 7 Smart Meters British Gas off peak times
Just had smart meters installed and read that dual rate economy 7 times change but cannot find anywhere that tells me what they are in ME9 postcode area with British Gas. this seems to be a regular question over the years of the forum.
My smart meter might be faulty
This discussion was created from comments split from: Independent electricity smart meter accuracy test?.
Warm Home Discount
I have had a letter to say that I am entitled the £150 Warm Home Discount because I am on Universal Credit and it will go straight to my Energy Supplier, but my name is not on the bill, will I still get it? It would be nice to think I would still get it as I live with my parents who are in their 80s and my carers and have…
Malevolence from Outfox the Market
Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent. New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I…
Octopus Energy - My energy insights missing zeros on CSV files
I am a bit of a nerd and carry an Excel spreadsheet where I take the date from Octopus's "My energy insights" for both energy consumption and export back to them and put it on my spreadsheet to see how we're doing. For a while, there seemed to be no communication and the geezer came out and moved the antenna up a bit and…
EDF energy BACS payment issues for Feed in tarriff
I have LPA for my elderly mother, who has been waiting since June for EDF to sort out their BACS payments so that she can receive over £500 for her solar feed-in. They say it's an issue with their payment system and want to issue a cheque, but !!!!!!?! I can't believe their shareholders are receiving cheques for their…
Has anyone found an off-peak Eco7 rate that gets close to Utility Warehouse?
I've been looking round this afternoon for an Eco 7 tariff with the lowest off-peak rate. So far, Utility Warehouse is top of the list at just over £0.05. We don't have an EV, so we can't sign up to many of the EV focussed tariffs. Also we need the certainty of at least 6 hours continuous off-peak usage to reheat our…
CNG threatening letters 😕
Hello, we have been told via email that we have a (near) £1,000 bill to pay to CnG from around five years ago. The broker person who always emails us with deals etc told us (about two years ago?) to ignore them as they were going out of business. I’m now guessing that advice was bad. We have this email (no letters in the…
Overdue energy bill letter with scam phone number that Octopus says is not a scam!
On Saturday morning I received a letter through my door from Flint Bishop Solicitors. It was for an overdue energy bill from Octopus Energy for £455.83. It has an account number on it which I didn't recognise. I immediately assumed it was a scam. The telephone number given was 0330 123 9024. The letter was official and…
Economy 7 and Octopus Agile
Can anyone help here cos I'm confused. I'm an Octopus customer and I've just seen the Agile account. Is it worth me swapping to the Agile account as I'm on economy 7. All my storage heaters and water start storing from around 00.30 for 7 hours.
Warm Home Discount
Hi, I am eligible for the warm home discount and have got it last few years. However my fixed tariff came to an end beginning of the month and I switched provider on the 4th October. What will happen to the warm home discount. Will I still get it? And if so will it go to the old provider or the new? Both are part of the…
EDF changing direct debit
Hi all, Yesterday i got my second edf bill, and today they sent me an email stating they are changing my direct debit from £120 a month to £198 a month! They are saying because my consumption is higher than what they expected. I have a fixed tariff plan with them. My first bill was showing £46 consumption and my second…
Scottish Power Customer Service
SP customer service is just awful! Not sure if all energy suppliers are the same but impossible to get through by phone; email replies take over two weeks, are automated and do not answer questions raised; chat bot does not work; X messages are not responded to. Has anyone found the best way of contacting them?
Fix or Not, same unit price and standing charge Eon.
I'm with Eon's Next Pledge Tracker 12m v4 and the cheapest fix they have has the same standing charge and unit price as my current tariff. Is it worthwhile switching to it as I pay by variable direct debit so my bill varies from month to month?
What is the best advice for closing your windows?
The windows in our flat are currently locked open - about 1cm. We don't want a nasty cold breeze but we do appreciate fresh air with more oxygen.I estimate we'll need to put the heating on once we're into November. What do people do to get the best balance between fresh air and energy efficiency?
All electric-flat bills increase in winter
Hi, I moved into an all-electric flat in July, where I manage the bills, after living in 'bills included' tenancies for some years. It's a 2 bedroom and I share it with one other person. I have no clue what our bills will be like this winter and I want to have some idea so I can budget. Between mid July and today our bill…
Octopus - new tariff and manual meter readings?
Currently, Octopus sends a monthly reminder email to submit meter readings around the 10th of the month. I submit mine manually around the 20th of the month. I've noticed if signing up for a new tariff, it says you have to submit monthly readings via a link they'll send via an email. Does anyone know if you need to use…
Faulty Octopus smart meters. No electricity bills
Hi All. Forgive if there's a thread already. Long story short. I've had a Dsar back from Octopus regarding 10 months or more of no billing for my electricity, after new smart meter fitting after a faulty one. After constantly emailing and continously paying my dd, the account crept to £1100 in 'credit' I was worried about…
Are there any energy companies that are supplying 'non-smart' meters
Hi, Has anyone had any (recent) success with having a new 'non-smart' electricity meter fitted? Any recommended energy companies that DEFINITELY offer this?