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STANDING CHARGE FOR GAS SUPPLY
I recently had meters changed to smart meters. Engineer said there was a gas leak, so has "capped" gas supply; said gas engineer required. Recommended work will cost well over £2K. I cannot afford to have this done. There is no gas coming into house so not a safety issue now. If I do not have the perceived fault rectified,…
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EDF smart meter for Econ 7 - what do I need to know?
In theory, the smart meter is being installed nect week (they failed to show up for the last appointment). In view of the fact I have Econ 7, what do I need to know/check/ask please?
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ECO4 and Octopus
I live in an E rated flat about 12 months ago I applied via Octopus our energy provider for insulation through the Eco4 scheme. We were told it would be a wait to get it installed but 6 months later we had not heard anything. I followed up and submitted a complaint. However this didn't really help. We had regular emails…
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Estimated bills for 1.5 years and no way to check if billed correctly!
Hi all First time poster and I could not find a thread similar to what I wanted to ask, so apologies for any duplication. My 70yo mother has been living in a one bedroom flat being supplied by Utility Warehouse since March 2022. The smart gas meter was not working (didn’t display any reading) nor was it providing accurate…
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Can I choose a single rate electricity tariff?
My daughter's new flat according to the EPC has economy 7 and heats the hot water cylinder at night. As far as I can tell it has a standard smart meter to which the immersion is connected as normal with only an on/off switch (no timer) so will only heat at night if you manually make it do so. The smart meter reading does…
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EDF Price hike against quote?
Early Sept we got A QUOTE for an EDF EV tariff and fixed price gas tariff. We agreed with those tarrifs and chose to run this consecutively after our existing tariff which ended end September. I did confirm with the rep that these prices don't change. I've now noticed that we are been charged the October price lift?????…
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Octopus free energy
Not received any feedback/results from the last 2 sessions, has anyone else?
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Octopus tracker - wrongly saying Octopus Flexible
Dual energy user here. Both smart meters were installed Jan 2024. I was on the tracker, but my account keeps showing as GAS being the SVR (Octopus Flexible). I kept calling every month to tell them but it is still showing as flexible. How can i check im not being overcharged and force them to check that i should be on the…
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Octopus renewal to new fixed tariff
Hello, What load of a malarkey it is to change tariff, so much so I'm considering to
move from Octopus. They say it is easy to change tariff using user account dashboard, that's not true! I've tried both with App and Web based and informed that the option to change tariff can be
done using the dashboard, rubbish there is…
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Email from EON Next
Hello. I received an email from EON Next saying that my electricity meter had reached the end of its life and the certification date had expired, so they need to change it for a smart meter. I really really do not want a smart meter, I have heard so many bad things about smart meters both from family & friends and on here,…
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British Gas misery
In need of advice. In October 2021 following the demise of People’s Energy I was transferred to British Gas as supplier of last resort (an apt name for them). I received a couple of very low initial bills which I paid in the belief that British Gas would at some point read my meter and send me an accurate bill, it was a…
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I'm £1600 in credit on my gas. Should I ask for it back or leave it during winter?
and ask for it back in April? That £1600 has build up within insufficient time so we probably paying too much? I heard gas prices are going up soon?
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Octopus Tariff Change option gone following fixing
I recently decided to fix to the loyal octopus 12m (february) as it was level with April price changes with no exit fees. However, before the fix, I would log in to my online account and see the option to change tariff. Since fixing, this option appears to have disappeared. Am i missing something here? Whilst i've been…
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Clarification as to steps Energy companies should take before issuing claims against customers
Hi, I'm helping a vulnerable customer complete a defence for a large bill that EON have issued about 18 months after they left a property. Direct debits were taken regularly. The first the customer heard was an letter before action over a year after they left with a figure but no detail of how calculated. They didn't have…
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Energy tariff after death
My father died in December and we paid a final bill at the time. His house has been empty for 8 months and the final bill for this is £470. Just thought this was quite excessive but wondered if it’s put onto standard (high) tariff after death. Heating was set to come on briefly in winter months but other than that not much…
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IHD & Solar Panels with Battery.
Having a bit of a sunny day with my 8 year old 3.14Kw solar panels + 13 month old 9.9Kw batters system nicely charging. Smart Meter & IHD fitted with a no standing charge tariff 02/10/24. I have set the display to be on all the time today to see how the 2nd Gen Smart Meter/IHD looks, 0 to 250w with DAB radio on from 10am…
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Octopus support when loosing WFA
I contacted Octopus 10 days ago when I saw they were helping people loosing WFA They rang me on Wednesday this week and went through my income and expenditure took about 25 mins I was told a decision would be made within the week Today I received an email advising I had been awarded and credited to my account £100 plus a 6…
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Eon Next EV tariff over charging issue
I’ll try and keep this brief, but I need some guidance on what to do next On 14/7/23 I moved over to EON NEXT EV tariff and this is when the problems started From 14/7/23 to 3/10/23 I have been billed for 3602.7 KwH of electricity. However the meter readings from 14/7/23 to 6/10/23 confirm I have only used 1804 KwH of…
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EDF ensure Jul25
When will the Cheap Energy Club update the Unit rates for Oct 1st change? They keep banging on my 'about switching to a fix, but I cant use their site as my unit rates for 'EDF Ensure Jul25' tariff are still the July-October rates.
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Gas Company Ordering Me to Move Things with No Notice
Cadent have been relaying the pipes in our road all summer. The work's overrun massively because of a leak somewhere on our stretch (it's a long road). They've come and gone and all sorts. On Monday, they came back and told me that they'll need to replace the pipe into our house. Unfortunately, where the pipe comes in is…
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