Energy

How many people are getting caught out with this budget plan reconciliation which can add a significant amount to an energy bill at the end of the contracted term? Do other energy companies do this as well? My final bill more than doubled, despite actual meter readings being provided previously.

I have just got a fresh 12 month tariff with Octopus for just short of £178/month (£2136 pa), up from just over £164/month (1968 pa). There is just me and my wife in our sixties in a small 3 bedroom bungalow. Looking at my figures on my account dashboard, in 2024 we used 2250 kWh of electricity and 8100 kWh of gas. The…

Hello, I'm using Octopus Outgoing for solar export, and wondering what happens when the tariff ends? Or if you can renew it early to keep the fixed price export going? Thanks

Hello everyone, as the title said, the EON PrePay meter at the place I live stopped working. We had a power cut last week and when I checked my meter earlier today, the screen was blank. I've looked on the internet and apparently this happens after power cuts. Now, last I checked last week I still had £190 left on the…

Just had a call from these guys. They claim that we may be entitled to gov assistance to upgrade/maintain our PV system. What's strange is not only that we are on the highest FIT and receive no gov benefits, but that this is seemingly a requirement for this assistance, or certainly no hindrance. Hmm.They would pay to…

Read the full story: Government finds 'systemic failure' with solid wall insulation fitted under official schemes – here's updated info if your home's affected If you haven't already, join the forum to reply.

On the 16th of May of this year, I spotted an envelope from OVO addressed to the tenant of my flat with the words "Final Notice" on it. It was simply addressed to "The Occupier" but I opened it given the urgency. I found that it was for a gas bill from OVO of £340 and so I called OVO to tell them to stop sending letters to…

Hi all. I'm writing this on behalf of my son who is in one of multi apartment conversion of an old building. He moved in and everything was hunky dory and life was good. Then new tenants moved into an adjacent apartment and things started to go wrong. He noticed that his electric bill sharply rose over the coming…

Joined UW several years ago on a fixed tarif which worked but , as most people have forgotten to actually check my bill breakdown. As I send an actual reading for gas and electric every month, I noticed they were charging me not only for actual energy consumed , but also estimated , which surprisingly met my fixed tarif…

I recently bought a house with Fischer heating and a Fischer water system. I know, not ideal. However, we loved the house and there’s no gas. We turned all the heaters off at the wall and have the minimum hot water on and Octopus have charged us £225 for a month in electricity. Of course this is madness and not sustainable…

I moved house on the 30th may. I told my energy company - home energy. A week or so after I called them and they said they would work out my final bill. 4 weeks later still no bill, I called them and asked for my bill, same thing, they said they would work it out and email me. 7 weeks later and still no bill. I am £800 in…

Has anyone else tried to access the new and (supposedly??) improved website with the name change to OutFox Energy? I can't get in at all. Coincidentally I was just trying to do this to report my meter readings when I got a call from some chap who knew my address and knew my energy provider and said that OutFox had asked…

We have just moved into a new build house - all great so far but we cannot work out the hot water system. In the garage we have a boiler (not combi) and a 300l hot water tank. We have a control panel for the heating and hot water where you can programme times for each. The instruction leaflet confirms this is two separate…

Hello everyone, About four years ago, I took on a lease for a 2,500 sq ft commercial building that needed major renovations. The space had previously been split into three separate units, each with its own meter. The building was completely overhauled, and 10 air conditioning units were installed. I had signed up with EDF…

My son died on 29 February leaving credit on his gas and electric accounts of £235.89. I contacted British Gas who sent cheques for this amount to my address (in Scarborough). I contacted them when these cheques never arrived and they cancelled them and reissued a single cheque for the above amount. When this too failed to…

We have a smart meter fitted last week. We have economy 7. Since the new meter went in the immersion heaters have not turned on. Previously the immersion switch stayed on all the time and the power to it was automatically energised when the off peak rate started. It seems that this is not happening since the new meter. We…

I have just received a closing bill from Octopus for a property that I moved out from. As part of the bill, they have charged me about £75 for charges from February 2024. I think this might be “correct” in that I seem to remember noticing that they had not charged me for a period when I changed tariffs or suchlike, but,…

Hello, I'm trying to join the MSE energy club - but when I enter my postcode, my address doesn't appear on the drop list - any idea how to resolve this? 

ive just been getting a new tv 65inch (oled) from a 15 year old led hd tv yesterday was its 1st day in use for about 15hrs, i didnt do anything out the ordinary for electric consumption on a normal day about 3.5kwh, but yesterday its went upto 5.5kwh the connection on the tv is 100% streaming via apps and firestick so i…

My daughter is disabled. She moved into her current flat in October 2022, and EON supplied her electricity. She recently changed her energy supplier from EON to Octopus, and was surprised that EON were continuing to take monthly direct debit payments two months after the switchover. When I checked her EON account, I…