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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 27.9K comments Most recent: Water bill increase 100% for all neighbours. by dunstonh Today at 9:47PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

381 discussions 11.4K comments Most recent: Heat pump quote by stripling Today at 10:46PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Getting an electricity supplier to deal with solar panel power by QrizB Today at 6:38PM

Who is the meter operator?
Octopus said"sent a request for on-site commissioning. The meter operator will call you to schedule the appointment. Unfortunately, I don't have a specific timeframe for when they will call you, but they will contact you as soon as they have the first available slot."in relation to the smart meter not connecting, last they…
Changing energy supplier - how long should it take?
Student daughter moved into new student house 2 weeks ago, have been trying to change energy supplier since. Previous student tenants had notified Billing Better on 5 September who notified Tomato Energy but Octopus Energy say they can't take it over as last supplier hasn't completed billing. How can we speed this up to…
Voltage Optimiser
Just had a free EPC through Skipton B S. They recommend, amongst other items, the installation of an energy optimiser to reduce the voltage used in our home.Does anyone have experience of such a system, particularly with solar panels and no battery?They state the cost as being £816 with a saving of £110 per annum.The…
electricity meter at the end of its certification period? NOT INTERESTED IN SMART METERS
Hi, I received following email from Octopus: "Your electricity meter has now reached the end of its certification period. As meters age past this date, they may start to run too fast or too slow. We’re required by law under the Electricity Act 1989 to get your meter replaced once it’s reached its certification date to…
Coming off EDF Fixed (old plan) - unsure what to do
So i am coming off a very old rate before rates went crazy, its the Easy Online 3 year Fix Sept 24 with EDF Energy, now obviously the standing charges have doubled so going to feel this impact. Trying to figure out whether to fix, as noticed between the standard rate and the fix rate they are offering is around £11…
Scottish Power Meter type
There are two leccy meters/ mpans registered for my address. SP insist that 1 meter is exclusively for the heating system. I have an air pump heating system that was installed in 2013. (There is a certificate that states the two matching white meters pictured were both installed together at that time and an old meter…
Replacing old storage heaters
I live in an off grid (i.e. no gas) home which is heated using storage heaters which are approximately 40 years old. I am intending to replace these with modern storage heaters to have better control and reduce bills. Modern heaters seem to be either "smart" (SSH) or high heat retention (HHR). The HHR versions are…
Octopus Energy - Unethical price changes for solar generators
Disclaimer: I understand there are people struggling to pay their utility bills and the price changes will have a large impact on their ability to buy food. I am privileged not to have this struggle. Having said that, when I see unethical behaviour against consumers, I want to call it out. So here's a bit of a rant about…
EDF ensure to EDF essentials oct
I’ve switched just now from EDF ensure to EDF essentials oct I was under the impression that if you switch from EDF to EDF you don’t get exit fees ? just looked at my account and 25£ electric and £25 gas early exit fees have been deducted…… will this get refunded? Does anyone know please
Residential electric meter registered as business - first time tenant
Hi, my daughter moved into a studio flat in a built to rent residential building almost 5 weeks ago. The development opened earlier this year and she is the first person in her studio. Each flat has its own electric meter in it. When we viewed it we asked about electric and were told it was with EDF but some people were…
How often/when do Outfox the market update their tariffs?
As title really. I'm tied in until 1st Nov with a £50 buy out at Eon. The current Eon rate is slightly better than the Outfox rate, but the Outfox rate will be much better than what I can get from Eon. The latest I can start Outfox is 16th October...which means I will lose my £50 and be paying slightly more for a couple…
Octopus agile/PV/Home battery/EV
We have recently made a move to jump on the electric "bandwagon" and rather than inflation eating away on our savings and decided invest in PV panels, home battery and EV in hope saving money and environment. After a year I though I will share our progress, set up and finding to help others who are trying to achieve…
Early termination charges after receiving a Section 21 No Fault Eviction
Hi. We've just moved out of our rented house after being served a Section 21 No Fault Eviction (the owner apparently wanted to sell). We've subsequently been hit with early termination charges by Octopus Energy and TalkTalk broadband, because we're obviously not able to finish our contracts with them. Is there anything…
Help with my Sainsbury's Energy Bill - different credit amounts
Hello, to preface I struggle with numbers (dyscalculia) and am not understanding my latest energy bill if someone can help to explain so please be kind :) We recently submitted meter readings for gas & electric and the PDF they sent through says we have £317.26 CR, but the email they sent (see top image) is saying that we…
Outfox the Market - supplier switch warning
Just a warning to anyone looking to switch energy suppliers: don't expect to be able to cancel within the 14 day cooling off period. I used the Energy Club section on MSE to find the cheapest electricity deal for me; I then implemented a switch from Octopus to Outfox the Market on Monday August 4th, with a date of…
Octopus - to switch or stick?
I'm currently with Octopus Flexible electricity - 23.13p per kwh gas - 5.41p per kwh standing charges electricity - 54.83p per day gas 28.88p per day if i fix for 15 months with no exit charge: electricity - 24.27p per kwh gas - 5.65p per kwh standing charges electricity - 55.79p per day gas - 29.34p per day Can anyone…
British gas standing charges!
Moved to a property that I can't use gas, the gas meter is caped. British gas wants me to pay standing charge for the meter that cannot be used, when I asked for it to be removed they said I would have to pay for the removal £2000. How can they charge for a service that I'm not getting and can't get. I'm on the second…
DFS 2024 Demand Flexibility Scheme
I see NGESO have just set up the DFS datasets for 2024 so you can subscribe if you want the fastest possible heads up.
Switched. Have I made a mistake?
I switched from Eon next to EDF a few days ago as my fixed term was ending. I chose the switch date to be Oct 1st. After seeing an article saying to change before that date as the cap was changing then I'm wondering if I should try and get the change date brought forward by a day? Or will it be sufficient that I put the…
EonNext no next pledge tracker or any others
I'm coming to the end of last year's next pledge, I have been on their website and it's not showing any other tarrifs, is anyone else getting this. Edit: It's a glitch in the system, phoned eon up and they were having problems trying to access it.