Energy

This discussion was created from comments split from: Smart Meter.

I ask this question because my energy supplier keeps asking me to increase my monthly direct debit, even though I've had panels and a battery fitted. I've looked at my energy use and, to me, my use is higher then before. So I checked.For week commencing 13/01/25 I left my panels switched on, took a meter reading,and lived…

Hi folks! Hoping for some advice or if someone has similar experience. I've experienced a few issues with British Gas (they only supply our gas) over the last 18 months but this latest one not only takes the biscuit, it takes a whopping cream cake. Allow me to explain. On 23rd June '25 I gave BG my gas reading as I do…

Hi, Is anyone aware of ongoing communication problems with Aclara meters, starting mid June? In my case the first thing I found was Bright stopped working on the 15th, showing the error "We currently can't show your recent daily electricity usage. please try later". At that time I tried "n3rgy" and it was still working,…

My parents have a single Horstmann Series K RTS meter (type K220G13) on a 2 MPAN setup with storage heaters, formerly Scottish Power Comfort Plus, now with Octopus. One MPAN runs the entire house on Economy 7, including hot water cylinder but excluding storage heaters, which are on the other MPAN and for some reason, after…

Hi guys been with ovo for years and have always been good with Bill payments. Now I have built up £400 credit and for the last few months the dd has gone higher?? What gives. I have even sometimes top up the balance. So if I have £400 credit should the direct debit payments be lower?. 

On the 18th April I accepted the Ichoosr offer for a Spring Community saver Tariff that was auctioned and won by British Gas.where people sign up to interest on using people power to get a Community Tariff. The Gas tariff was switched within 7 days but I was with BG for Gas already. Electricity has still not been switched…

Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?

My old meter was Economy 7 but I don't have storage heaters so when I had my new smart meter fitted, I requested a Single Rate Meter (I was already on a single rate tariff for day/night readings). I was told that there is only one smart meter and it can be set at either single rate or dual rate & it can also be remotely…

As the headline octotrak.com has expired

Hi all, I've had an email prompt from E-on Next to say that my dual fuel tariff ends on the 11th August 2025, so I'm weighing up my options about what to do next. I prefer to go for price certainty so I've already started looking for a new tariff, but I was curious whether to wait until closer to the time to sign on the…

Earlier this year, after about 12 months of battling, we got a smart meter installed. The installer only fitted the electiciry meter, left gas alone.We are happy, really, that we can now use a smart tarrif with Octopus.It's not much of a chore to manually send gas meter readings, and I have a nagging doubt that if we book…

after leaving octopus in may, i still have the octopus app on the phone account has been closed & final bill issued also closed on my credit file i was messing about with the app, and spin the wheel still works so i give it 2 spins and gained 2 x £1 and went straight onto my balance so if i keep getting this every month…

Hi first time posting and hoping this forum can help me with my British Gas debarcle sorry if lengthy ! I was on a BG dual fuel tariff paying monthly direct debit. In February 2024 changed to an EV tarrif due to getting electric car. 8th May 2024 got a bill covering period 17/03/23- 08/05/24. Bill showed EV breakdown and…

I am with EdF on their Standard Variable E7 tariff, but I'm aware that I could probably be getting better prices, so I'm looking at whatdeals are available However, nearly every price comparison website I have used (including the MSE Energy Club comparison tool) does not recognise that I am on an E7 tariff. The only one…

Solar EV Maths Challenge…. I’ve already posted this on a Facebook group but I’m not sure anyone understood what I was trying to ask so I’ve tweaked some of the below slightly! So who is good at maths? I’m on Intelligent Octopus Go’s Fixed 12m and trying to work out the optimal way to do some EV charging from my solar…

Smart meter not working - Octopus being useless Hi everyone, I'll keep this as simple as I can. I moved into a new build a year ago, transferred Octopus Go from my old property, everything seemed fine.In December, octopus decided to revert my tariff to standard as they discovered the smart meters had not been…

I'm considering a change of built-under oven, as it's bigger than I need now. I do have a separate freestanding combination microwave oven as well. Present electric fan oven/grill, capacity 66 litres, A rated energy effieciency.New compact electric fan oven/grill, capacity 47 litres, A+ rated. As the capacity is 70%…

Hi, Does anyone know how to get https://homebrew.n3rgy.com to carry out a fresh check, rather than returning cached results? For me it's still showing details of the meter installed on 1st April, not the one installed on 20th June.

All, I have been with Octopus for over 4 years. In all that time I have never had gas usage show on my meter. I have previously tried several times to get this rectified. Each time it dies a death as Octopus just let the request go cold. I am trying again and am a few months in to the latest request to get gas usage…