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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.5K comments Most recent: Thames water Meter gone AWOL by Chappers27 Today at 10:37AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

431 discussions 12K comments Most recent: New build property with heat pump and solar panels … by NedS 9 February at 12:52PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: AvantiGas - Non Compliant illegal in-ground tank by mchllbarron231 Today at 9:48AM

Eon Next recharges
Last month I had alot of recharges on my account from Nov 2021-oct 23, this was the peroid I didn't have a smart meter. On my January 2025 bill I was charged approximately £90 for usage during the above time. After going through the bill, I could see I was charged estimated usage before I even had gas to the property. I…
Energy Supplier Confusion & Warrant Threat, Advice Needed
Hi everyone this is my first post here. I purchased a flat in England in June 2022 and have had ongoing issues trying to set up an energy account. When I moved in, I attempted to sign up with several suppliers, but none were accepting new customers. SSE was identified as the supplier, but when I contacted them (primarily…
Business Electricity Advice needed
I have a micro business using lass than 1100 kWh per month. when I opened 3 years ago I was signed up to BES through a broker on a variable tariff. throughout the contract I have paid, and I’m still paying 44.1p/kWh and standing charge of 71p per day. Having looked into current charges for a small business it seems that…
Cheap Energy Club Woes
Is it just me that thinks that there should be a board/sub-board dedicated to this?
Best choice for electric car tariff?
Really confused atm with all the rises. Have currently Intelligent Octopus Go for the car , and Octopus 12M Fixed for the gas . With the rises on the electric side would it be any better for me to go to a fixed and get rid of the bespoke car tariff ?
Choice to Make
Hi, my fixed tariff with EDF ends on the 31st March. My annual gas usage is 11837kwh & electric 2179kwh. EDF are offering 2 tariffs, a one year tracker extra at £129.37 per month or a two year fix at £135.60 per month. I'm not sure which one to choose as the tracker cost will change with the price cap whereas the fix will…
Help please
I am affected by RTS switch off. I am with British Gas. They sent out 2 engineers to install Smart Meter. Both said I can't have one as I have two meters and two fuse boxes. They said I need a 2ratemeter. BG said they don't supply this and I will need to get my house rewired to accommodate smart meter. Obviously I can't…
Smart meter doesn't send info to supplier
I was forced to have a smart meter for electricity by Ovo last year, after a short time the meter stopped sending info. It was installed in a cupboard / alcove and I guess that the signal wasn't strong enough. After several visits to sort it out Ovo gave up and told me to send manual readings. In August I switched to…
Scare E Mail on a Friday night - uses wrong data
Hi all, here is my reply to the scare email I received from Martin tonight 7-03pm. I post this as the reply bounced with "remote server misconfigured" i.e.' Cheap energy club's). This was an 'offer too good to refuse' type email....On Tuesday 25 February, the new April to June Energy Price Cap most homes (Eng, Scot, Wales)…
octopus 2 fixes plus std
looking at the renewals on octopus is now shown 2 fixes 1 inc a loyal with a slight reduction in gas price, maybe worth checking if you have just renewed in the last 24hrs
Octopus Tracker not on list in Energy Club
When setting your current tariff, there is no option to select Octopus Tracker or Agile.Therefore I've left the club to avoid emails.
Confusing Cheap Energy Club email
"The new April to June Energy Price Cap ... will be announced. It's predicted to rise by 5-7% (1). If the data we have for you is right, you're on a Price Capped Direct Debit tariff. If so, I'm concerned if you leave it till then to sort it, it will be too late" Yes, I am on a Price Capped tariff which I can't leave until…
OVO Energy debt PAYG meter
I am looking for some advice, ovo took over from SSE for our electric supply last year July. Two weeks ago I received an email saying I was in debt, I didn’t understand how this could happen on a pay as you go key meter as I have used a key meter since moving out of my parents house in 2007 and I have never been in debt…
EDF Gas - not being charged
EDF haven't charged me for gas since October. I emailed them months ago to say the smart meter seems to be faulty but they replied to say it is working. I've since emailed multiple times telling them they're only charging me the standing charge for gas but each time they say I'm being charged correctly. Asking for my case…
Gas hob vs electric kettle
Just boiled 400ml on gas hob in saucepan with lid vs 400ml in electric kettle and results are. Electric kettle 55 seconds and 45wh which is 1.51p Gas hob 3 minutes and 0.011 units (0.123 kwh) which is 1.26p
Anyone with Ebico Living?
Anyone with them at the moment heard about any price increase on Oct 1st? I'm with British Gas PAYG smart-meter tariff at the moment and thinking of jumping over to Ebico Living (saving myself a good £120 a year). It seems to be the only PAYG tarfif that's cheaper than their DD tariff so I'm sticking being on pre-paid for…
RTS switch off Economy 7
I read an Ofgem article over the weekend about the switch off of RTS. We have Economy 7 as our house is all electric (no gas in the village and it was all electric when we bought it). We installed new Dimplex Quantum heaters a couple of years ago. With careful use and timers on virtually everything we use 85% on the night…
Communal electricity being charged to my meter
Hi all, I’ve recently moved into a flat and found out the that the electricity supplying the communal “storage” cupboard (that is so full I couldn’t store anything in there if I wanted to) is being charged to my personal electricity bill. I can’t prove if anyone has been using the sockets/lights in there as I haven’t seen…
Gas Meter Registered a wrong address (EON)
Good afternoon all I am hopeful someone can help me In short, i purchased a property that had been split into 2 dwellings with two sets of gas and electric meters (i will call them unit 151 and 153) Before i purchased the property the one set of gas and electric meters had been removed from 153 which only left one set of…
British Gas can't Math
Hi all, A warning to check your bills are arithmetically correct. 3 British Gas Customer Service agents later and it's clear they don't issue calculators at that company. Basically, add up the figures on the right and make sure the total is correct for Gas and Electric, because the 'system' doesn't understand what a credit…

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