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Octopus free solar panels
Hi After talking to octopus solar and doing the remote survey I have been offered the following system. 5 x 440 watt JA Solar panels 5 x Enphase Microinverter Bird mesh All free of charge. I need to have a survey done to confirm everything is ok and I can go ahead. The original plan was to include a 5kw Enphase battery but…
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Escaping EDF
We wanted to move house a few years ago, and got no offers to buy. We did get an offer to rent, from a care home, and we were able to move house. They left the tenancy in July this year and we've put the house on the market, it's been empty for 3 months now. The care home had a business gas and electric contract with EDF.…
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Switching from business to domestic suppy
We recently purchased a house, however the previous owners of the building used to run a business from the building. I have since tried and failed with the current gas provider SmartestEnergy business Ltd to change the supply from business to domestic without any luck. They are now sending me invoices with standing charges…
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Half hourly readings - Octopus - new meter needed?
Hi all, Hoping to get some advice. I have 16 solar panels with batteries which have been working well for months. According to Octopus, my half hourly meter readings aren’t being received by them and they’ve sent out engineers who say it is because of “the radio waves.” Without this, I can’t move to their Octopus Flux…
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Problems With British Gas
Hi There forgive me if this is in the wrong place i have a British Card meter still (not Smart Meter) i have around £500 on the meter i went to top up the other day and noticed when i loaded it on to the meter it said £3 debt £6 gas i then called customer service as i should not be in debt with them been in the same flat…
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Extortionate Energy bills - please help.
Hello, I'm new to this sort of thing so please bear with me... I'm really struggling with energy bills that are close to £500 per month with British Gas. To be specific, £160 per month gas, £292 per month electric. Background. The electric bills were around half this amount up until January 2024, when a smart meter,…
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General question about electricity
Last year I had an electrician come an take out two old power supplies and put a new single power unit in. This year i bought an electric car and I use a 3 pin supply to charge overnight, (otherwise known as a granny chArger) I'm on Octopus intelligent Go so my cheap rates are 23:30-5:30. I also use the the octopus app…
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Scottish Power will not return almost £3000 credit
This is is just a quick post to warn users who pay their Scottish Power bill by direct debit or who are thinking of doing so. Please keep a close eye on the amount of credit you build up as Scottish Power will make it AS DIFFICULT AS POSSIBLE for you to reclaim this credit. I asked them on 2nd September to refund almost…
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Ovo power move flex for charge anytime (EV charging)
Ovo power flex for charge anytime rewards you for leaving your car plugged in to the charger, enabling Ovo to schedule your charge when it wants, this is over and above Ovo charge anytime where you plug in and Ovo schedules the charging. It also isn’t linked to Ovo power move that rewards you for increasing or decreasing…
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Heat Network metering
I live in a block of sixty flats where heating is provided by a VRF heat network. We receive bills monthly showing our (supposed) monthly usage. Because this is VRF, the metering is virtual rather than by a physical meter that we can read. We have to assume the system is correct (it has been checked recently by a…
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Octopus Complaints?
I have a very serious issue that I will go into, but I just wanted to first quickly ask if anyone please has a number or e-mail address for someone at Octopus who isn't one of their absolutely useless customer service team? Thank you.
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Boiler and tank?
Hello, I am in process of buying a 3 bed/1 bathroom house, I believe built in late 1980s There is a boiler in kitchen, 18 months old However, looking around upstairs, there was also a water tank in a cupboard, which I didn't expect. Can anyone explain this system? Many thanks
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Really?
I know I have overfilled the kettle when the water won't fit in my coffee mug & flows over onto the work top. Do they really think we are totally stupid? At least it is not Albert making a cuppa. I am currently listening to the radio - I suppose a SM would be warning me it is using energy. Oh dear - I hadn't realised.…
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Dehumidifier Advice
Hi All, I recently purchased a Meaco 25L Arete One dehumidifier and its really impressed me how effective it is and how quick clothes dry since we've had it. We keep in downstairs in the room where we sometimes hang clothes to dry on a rack. I have a 4 bedroom semi, and I'm thinking of buying another one to keep on the…
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Octopus LCS contact - anyone else? *Resolved*
Morning all. I have this morning had a text from LCS - who are a debt recovery company - asking for me to contact them about my octopus account. It appears to be genuinely from LCS - I have already checked that. The Client Reference it quotes looks a little like an Octopus account number but isn't mine - and indeed the…
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British Gas withholding account balance
Hello! I recently switched energy suppliers in August from British Gas to octopus due to getting a EV. The switch happened the 21st of August. The final meter readings were supplied and the final bill was generated dated 2nd of September. British Gas now holds nearly £300 of our credit which they are saying they can not…
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E.ON not notifying late father of cheaper tariff
Hello MSE forumites, My father sadly passed away earlier in the year and my wife and I, in sorting out the transfer of utilities to myself, noticed that he had been on an E.ON standard variable tariff for many years. This is despite him having a 2nd Economy 7 meter hooked up to a timer and his storage heaters, which were…
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OVO Energy complaints team not contacting me back
Hello. I have been contacting OVO energy from months on behalf of my father. The energy bill was super high for a property of my fathers which has been lying empty for months at the beginning of the year. I took photographic evidence of the meters and they have advised that the high price was a result of the change of…
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When is it cheaper/ best to heat a hot water tank?
Have a gas boiler that gives heating and hot water. Was wondering if anyone knows if it is cheaper / more efficient to run it for hot water over night, when have a cheaper tariff or when the heating is on, as the boiler is already working? Or does it not make any difference whatsoever?
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Scottish & Southern Electricity Networks
For the past for the past few years I have been receiving texts from SSEN saying that I can get help and support when I most need it most during power cuts.This years came in the form of a letter asking me to update my details either by email or by phone. Tried phone first but out of 3choices given there was none offering…
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Most recent: 4,500% increase in Thames Water bill via Direct Debit by dunstonh
7 September at 8:30PM
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.