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Anyone with Ebico Living?
Anyone with them at the moment heard about any price increase on Oct 1st? I'm with British Gas PAYG smart-meter tariff at the moment and thinking of jumping over to Ebico Living (saving myself a good £120 a year). It seems to be the only PAYG tarfif that's cheaper than their DD tariff so I'm sticking being on pre-paid for…
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RTS switch off Economy 7
I read an Ofgem article over the weekend about the switch off of RTS. We have Economy 7 as our house is all electric (no gas in the village and it was all electric when we bought it). We installed new Dimplex Quantum heaters a couple of years ago. With careful use and timers on virtually everything we use 85% on the night…
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Communal electricity being charged to my meter
Hi all, I’ve recently moved into a flat and found out the that the electricity supplying the communal “storage” cupboard (that is so full I couldn’t store anything in there if I wanted to) is being charged to my personal electricity bill. I can’t prove if anyone has been using the sockets/lights in there as I haven’t seen…
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Gas Meter Registered a wrong address (EON)
Good afternoon all I am hopeful someone can help me In short, i purchased a property that had been split into 2 dwellings with two sets of gas and electric meters (i will call them unit 151 and 153) Before i purchased the property the one set of gas and electric meters had been removed from 153 which only left one set of…
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British Gas can't Math
Hi all, A warning to check your bills are arithmetically correct. 3 British Gas Customer Service agents later and it's clear they don't issue calculators at that company. Basically, add up the figures on the right and make sure the total is correct for Gas and Electric, because the 'system' doesn't understand what a credit…
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Gas smart meter is broken
Hi I don't seem to be getting anywhere with EDF since I had a smart meter fitted 2 YEARS AGO!! The gas meter has never worked there is no display and several people that have come to read the meter have said that they cannot access any information. I have contacted them numerous times ,sent photos and have been told that…
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Gas meter installation
Hi All, I am installing gas central heating and need a meter fitted. I have my MPRN number but I am currently with OVO energy who do not fit meters and was told by them to go to a 'big 6' energy supplier. I have tried several but impossible to speak to a human, and going through the options being told they are 'busy' or…
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back billing legislation
Hi, Can someone please help me. I lease a property that has 2 electric meters and the landlord did not tell me about one of the meters until December 2022 and my tenancy started September 2021. As soon as I found out I contacted Eon and they have sent me a back dated bill from September 2021 for over £11000. I have…
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Energy contract. Deemed contract or Out of contract
Hello, I’m in dispute with my energy supplier. I’ve raised a formal complaint but the responses never answer my questions. Sometimes they contradict their previous emails so I’m hoping someone on here may have some experience. Context: I moved into my new home. Whilst noting down the meter readings I didn’t get around to…
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Octopus Flux - Give energy battery settings
Looking for advice on how flux and the battery settings will work. I understand I can set the battery to charge between 2am and 5am. If during the day some of the battery power is consumed will it get topped up by solar again? Or will it not charge because of the timed setting? Would I have to turn this timed setting on…
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Gas rental/standing charge
I used to have dual fuel with British gas, about 3 years ago I asked them to remove my gas altogether as I have never liked having this fuel in my propertyIt took over a year for them to do it I had to email them uncounted numerous times to many to count in factFinally they cut off/ disconnected my gas ,removed the meter ,…
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Back Billing through Billing management company / buying group
Does anyone have any advice on back billing? Electricity bills totalling £30,000 from 2021-2023 received in 2024 from buying group that NPower had not invoiced to them. We are a microbusiness but the buying group has a contract to get lower rates from NPower so they are claiming the rules do not apply as the account…
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Immersion heater v Oil boiler (not combi)
I only use the oil but still have the immersion heater. I last paid 52p a litre for the oil. What would I need and how do I go about calculating the tipping point when it would be cheaper to use the IH?
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Is my gas usage normal / reasonable for a 1 bedroom flat?
I'm with ovo and here's my daily usage for January, which is basically peak winter So from the 1st of Jan to 31st of Jan I used on average £2.12 of gas per day. This includes the 30p standing charge. I have an electric cooker and take showers instead of baths. I think it's pretty low, I'm living by myself in a 1 bedroom…
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Problems with octopus billing
I feel stuck at the moment as Octopus gives the best rate for my solar export. however I would like to leave as recently i have been given a really big bill for energy and I can’t work out from the bill why? luckily I had a large credit built up but even with that I was -£400 the bills are really confusing it basically…
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New Smart meter giving crazy bills 4500£ in two months
Afternoon all, I have got some problems with YU energy provider for my gas and was wondering if anyone has had smart meter problems concluding in huge bills. I have been with YU energy for 20 months and have been paying around £400 by direct debit every month, had included actual readings and had a smart. In November 2024…
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Backdated bills
Hi, every year for the last 7 years I have sent our electric meter readings for our static holiday van to the site owner with a request for a bill. The meter is on the outside of the van so the site owner has 24/7 access to the readings themselves. We have still not received any bills. Anyone know how far back the site can…
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Does OFGEM report numbers of complaints by supplier ?
We often hear of reports of bad customer service by SP (and others) ? Are these figures published ?
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Octopus Energy and their 3rd party company PayLink
Hi, I have a elderly relative that needs help/support: https://octopus.energy/blog/octo-assist/ Octopus says their Octo Assist Fund is outsourced run by a 3rd party company called Paylink. Is Paylink like a credit rating reference agency like Experian or Equifax where you exchange your private financial information and…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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