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Update on AIrex Smart Vents
I had these installed in November 2023 and was pleased that they do open and close in response to weather conditions. I got an inital report from AIrex about the performance during December 2023 whic was very encouraging, but when none came in January 2024, I asked for the report which they reluctantly sent but said it was…
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Solar install less then a month ago, battery between 0% and 4%
Good morning everyone, I’m seeking advice regarding some issues we’ve been experiencing since our Solar PV installation, which took place less than a month ago. The installation, completed and commissioned in August, includes 14 Solar PV panels, a GivEnergy AC Coupled Inverter, and a Giv-Bat 9.5 Gen 2 battery. After the…
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Confusion on comparison site ( Energy)
I'm wondering if someone can give me advice on whether its worth fixing . Am I right in saying the aim is to find a fix deal which is at least 3% less than the current variable deal most people are on ?. Secondly I am slightly confused when using the site comparison. I tried lots of different energy providers. However it…
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Ebico standing charges 19p g. 18p e
Fixed for a year. But 32p kw electric, and 7p gas. My question is would i be better on this, or stop on tracker with octopus? I am all electric and use 6kw a day according to my latest bill
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E.ON Next Early Exit Fee
The E.on Next 2 year fixed tariff currently being offered has an early exit fee of £100 if you change supplier, as per the screenshot below. I signed up to version 18 a month ago which said the same. However when I got my email confirmation it said "An exit fee of £100 per fuel will be applied if you change product or…
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EDF Smart meter not working - need to change supplier
Hi everyone, Not sure if anyone has any answer to this question, but here it goes. My EDF Smart meter is not working, it has not been for over 2 years and EDF is absolutely useless. Once they even pretended they will come and fix it, we turned our life upside down to accomodate engineer visit on 12 hour notice and they…
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Considering solar and heat pump, new build property with help to buy loan - advice please?
Hi, I am in a new build property with a help to buy loan and am considering solar and a heat pump from octopus energy, both of which sound like they will work well for my property as apparently my heat loss is very low and my roof is quite large and south facing with no shade. Firstly, I am not 100% sure if I am allowed to…
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Using the new British Gas Electric Driver V9 tariff without an electric vehicle
Hi, I am just wondering if i sign up to this new tariff (currently on a variable tariff) and i dont have an electric car would it just be fiddling the system or do they actually check things? It seems to be saving me about £10-£20 a month. But it does say it will lower the rates to 33% value in off peak times as i would be…
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LCS Letter Regarding bill I'm not liable for
I've seen a few LCS posts on here. It's my first time of posting, however, I wanted to ask if anyone else has come across this and what the advice is given that they don't even answer their phones. I've tried and it cuts out after a while and when you ask for a call back, it also cuts you off: I was written to by LCS…
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Storage Heater
Doing a farmhouse renovation , floors and walls insulated, we have lots of trees and have installed a 21KW log burner with back boiler for heating water and 7 radiators in the winter months through a thermal store which also has an immersion heater . I am also looking at 6KW PV Solar panels with batteries as I am also…
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Comparison Sites think I have an economy 7 meter and I don't
Hi When I moved in my electricity tariff was economy 7 with different rates for day and night. I realised this didn't work out cheaper for me but had to have a smart meter installed so I could ask my current supplier Octopus to allow me to use the same rate for my night and day use (I'm on Flexible Octopus) I want to…
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If national grid ignore voltage being out of spec and it damages equipment are they liable?
National grid are here fixing a power cut, I reported my own fault as by coincidence the same day of this power cut my input voltage jumped above 253v. I showed the tech present the reading and he was like its your problem mate if our voltage is out of spec, he also has the opinion the power cut is unrelated as its a…
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Smart Meter Faulty - Needs Changing
I've been in my new build property since 02/22 and have been waiting all this time for my gas smart meter to be changed as, according to Scottish Power, it's faulty and needs changing. I have contacted them on numerous occasions as I'm still having to give them manual gas readings and have been told it's on their to do…
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Scottish Power recorded AR on credit file.
Hi, I’m 2020 I moved into a new house and we had a dispute re the electricity bills. The complaint came as we contact SP to work out our bill and we’re told we were £600 in credit. We were then told the next month we were £630 in debt. We opened a complain and told them we would not be paying another payment until it was…
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Do you have to pay inaccurate bill?
Hi there, Just moved into a new house and the energy company has back-billed us for electricity. They've produced daily statements covering the period and I've added up the totals and they don't match what we've been billed. Not a rounding error... it is out by a significant margin. They've also missed 2 and a half months…
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Octopus wanting to wait 6 weeks to settle final bill
Must be the worst company around. Charged me a lot over summer so account in credit. Only got one weeks gas and electric to pay. Electricity came off I thought great summit final gas reading only to ask them and they reserved the electricity charge and put the credit back to the account. They now claim it’s the other…
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E.On Next. No you can’t have a smart meter.
I have bought an electric car. E.On say that to have an electric car tariff I need to have a smart meter fitted. They then say that I can’t have one fitted because the Wider Area Network in my area is insufficient. My next door neighbour has a smart meter as does a neighbour two doors away. Nobody has been to check whether…
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EV Tariffs
Just bought an EV and switched to Octopus Energy. What will be the best tariff? Will need charge say every 10-15 days. electricity that we can consume at night will be dishwasher and washing machine.
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British Gas & missing refund cheque
I called BG several months ago after noticing a large balance in my account of £550. This was due to some estimated bills before up-to-date meter readings. I was offered a refund cheque and was told it would be sent in 5-7 working days. It never materialised. I've now waited 12 weeks and they say they have re-issued the…
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OVO Energy - system flaw. £6000+ overcharge given an actual reading following a lot of estimates
My house had a smart gas meter which had ,as far as I am aware, never given a smart reading since it was installed. All the non estimated readings were my own customer readings, so it was decided to be replaced. The last customer reading I gave was on the 12th December 2022 and from that time until the meter was removed…
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Most recent: Severn Trent smart water meters disappointment by bagand96
24 July at 8:29PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.