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Energy supplier
I have just been informed by my energy supplier (ovo) that I have to buy a replacement home display unit from a local hardware shop as the one I have is discontinued and they won't supply me with another one surely this is not right The one I have is faulty
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My rates have increased today when I am on a fixed tariff
I fixed a price with British Gas in May & it is fixed for a year till May 2025. I went online to my account and noticed that everything has increased in my fixed Tarif (gas & electric standing & unit prices) I checked my latest bill to make sure I wasn't making a mistake and the prices are lower than todays. I thought they…
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Ridiculous energy usage after ASHP and smart meter installed
TL;DR Elderly singleton hit with 1000 kWh a month usage claim for first 9 months after new solar panels, ASHP and smart meter installed. Last 3 months down to 330 kWh a month usage. * What, if anything, can be done to check the validity of that initial 9000 kWh meter reading? * How can we check if the solar panels are…
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Sadly confused about house move and energy supplier
Moving house shortly - we have sold our house and are moving into a temporary rental. The previous tenants were using OVO for their supply. We received an email from OVO, via the letting agency, to set up an account, so I did this without thinking it through too much. Our tenancy begins about a week before our completion…
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Economy 7 and electric heater
Hi all, long time lurker, first time poster. I have an old flat with plug in electric heaters, they cost a fortune to run during the day (about 27p an hour) my question is - if there a storage battery that I could plug in and charge overnight when my electric is cheaper and then plug it in when I finish work and use the…
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All weather outdoor laundry drying?
I've just come across a way of drying clothes outside when it's raining that may save on the drier bills (and/or condensation build up from using airers inside) and wondered if anyone had tried anything similar? Irish style Lennon driers: https://thecarlowyard.com/all-weather-clothes-lines-with-free-nationwide-delivery/…
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Account Balance too high?
I've got an account balance of £288 with Octopus Energy. The tariff is Octopus Flexible and it's dual fuel. I'm just wondering if this is too high and I should request a refund or a reduction in my monthly payments? I know that you build up some credit in the summer and it gets used up in the winter but I'm wondering if…
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Tomato energy have you read their terms and conditions?
I am a notorious non reader of terms and conditions But these spring out (my words) 1. You must inform them 10 days before you change supplier 2. Reserve the right to object to the change of supplier and / or charge you an unspecified amount for loss of profit
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Update on AIrex Smart Vents
I had these installed in November 2023 and was pleased that they do open and close in response to weather conditions. I got an inital report from AIrex about the performance during December 2023 whic was very encouraging, but when none came in January 2024, I asked for the report which they reluctantly sent but said it was…
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Solar install less then a month ago, battery between 0% and 4%
Good morning everyone, I’m seeking advice regarding some issues we’ve been experiencing since our Solar PV installation, which took place less than a month ago. The installation, completed and commissioned in August, includes 14 Solar PV panels, a GivEnergy AC Coupled Inverter, and a Giv-Bat 9.5 Gen 2 battery. After the…
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Confusion on comparison site ( Energy)
I'm wondering if someone can give me advice on whether its worth fixing . Am I right in saying the aim is to find a fix deal which is at least 3% less than the current variable deal most people are on ?. Secondly I am slightly confused when using the site comparison. I tried lots of different energy providers. However it…
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Ebico standing charges 19p g. 18p e
Fixed for a year. But 32p kw electric, and 7p gas. My question is would i be better on this, or stop on tracker with octopus? I am all electric and use 6kw a day according to my latest bill
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E.ON Next Early Exit Fee
The E.on Next 2 year fixed tariff currently being offered has an early exit fee of £100 if you change supplier, as per the screenshot below. I signed up to version 18 a month ago which said the same. However when I got my email confirmation it said "An exit fee of £100 per fuel will be applied if you change product or…
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EDF Smart meter not working - need to change supplier
Hi everyone, Not sure if anyone has any answer to this question, but here it goes. My EDF Smart meter is not working, it has not been for over 2 years and EDF is absolutely useless. Once they even pretended they will come and fix it, we turned our life upside down to accomodate engineer visit on 12 hour notice and they…
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Considering solar and heat pump, new build property with help to buy loan - advice please?
Hi, I am in a new build property with a help to buy loan and am considering solar and a heat pump from octopus energy, both of which sound like they will work well for my property as apparently my heat loss is very low and my roof is quite large and south facing with no shade. Firstly, I am not 100% sure if I am allowed to…
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Using the new British Gas Electric Driver V9 tariff without an electric vehicle
Hi, I am just wondering if i sign up to this new tariff (currently on a variable tariff) and i dont have an electric car would it just be fiddling the system or do they actually check things? It seems to be saving me about £10-£20 a month. But it does say it will lower the rates to 33% value in off peak times as i would be…
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LCS Letter Regarding bill I'm not liable for
I've seen a few LCS posts on here. It's my first time of posting, however, I wanted to ask if anyone else has come across this and what the advice is given that they don't even answer their phones. I've tried and it cuts out after a while and when you ask for a call back, it also cuts you off: I was written to by LCS…
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Storage Heater
Doing a farmhouse renovation , floors and walls insulated, we have lots of trees and have installed a 21KW log burner with back boiler for heating water and 7 radiators in the winter months through a thermal store which also has an immersion heater . I am also looking at 6KW PV Solar panels with batteries as I am also…
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Comparison Sites think I have an economy 7 meter and I don't
Hi When I moved in my electricity tariff was economy 7 with different rates for day and night. I realised this didn't work out cheaper for me but had to have a smart meter installed so I could ask my current supplier Octopus to allow me to use the same rate for my night and day use (I'm on Flexible Octopus) I want to…
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If national grid ignore voltage being out of spec and it damages equipment are they liable?
National grid are here fixing a power cut, I reported my own fault as by coincidence the same day of this power cut my input voltage jumped above 253v. I showed the tech present the reading and he was like its your problem mate if our voltage is out of spec, he also has the opinion the power cut is unrelated as its a…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.