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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Paying by standing order by freesha 14 July at 1:23PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by silverwhistle 14 July at 9:05PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Fix now?
Hi all I’m currently with Sainsbury’s energy on a cap tracker and I don’t/can’t have a smart meter at present. Advice seems to be lock in. Should I go for the octopus 12 month no fee exit fix which is above current cap but below the October and January potential rises?
Billing issues with BG
I have been with British Gas after my previous supplier stopped existing and haven’t had issues with bills until now. My balance showed healthy credit over £300 in July and then jumped showing a debit of nearly £2500! I contacted them, they looked in to it and explained the issue being transfer from their old billing…
EV tariff confusion
I am currently on BG EV 2 tariff which states cheap rate 00:00 to 05:00 but my usage data within their app is showing I am charging 23:00 to 04:00. I have contacted BG and they have said my hours are changing and will be contacted “remotely” what ever that means. Anybody else having this issue as don’t want to charge on…
Backbilling
Hi, I'm experiencing problems with my energy supplier as my meter stopped working well over a year ago and despite notifying them they did nothing yo fix it and I have been paying estimated bills ever since. I got in touch with the ombudsman who made rhem replace it and resolve the billing. I was told by the ombudsman that…
Home Energy.
Has anyone any information on the above company. I am thinking of changing energy to them as on the Cheap Energy Clubs website it is £184 cheaper per annum for me.You need to look at all suppliers on the CEC website to get comparisons not what they can switch you to.
Accounts being moved without being authorised ????
I have a real problem now. I received an email from my energy supplier that announced my supply was moving to another supplier ! News to me - I didn't start the switch ! I complained to them but they didn't do anything for 10 days and meanwhile my meters have been moved off my account. I complained again and now they say…
Change fixed tarriff
I am currently on a 12month fixed tariff until 11 Dec 2024. If I change tariff more than 49 days before the end date there is a £75 exit fee. Am I best to pay the exit fee and sign up to a new tariff now or wait until mid October to change without paying but at risk of higher rates?
Solar Panels and Feed
Evening folks. Moved house a couple of years ago into a house with solar panels fitted. They were installed in around 2015 by previous owner who paid for them outright. We get a decent amount of free electricity in the day time when it's sunny (we don't have a battery to store energy etc) but wondering if someone can point…
Intelligent Octopus Flux
Thinking of switching to this Octopus "Beta" product as we have a Givenergy battery. As I understand with this tarrif you are basically handed over control of your battery to Octopus and trusting it to import/export at the times which yield the best return ? But the rates do seem very attractive - import and export BOTH…
FIT Energy Payments - change of energy supplier
Hi, Please can you help. We have existing Solar panels, fixed on the house when we bought it 7 years ago. We have just purchased a solar battery, inverter and EV charger (as I am about to get an electric company car). We are currently with British Gas for bills and the FIT Generation tariff (which is an older better paying…
Dimplex Quantum energy supply question
Hi, I have very old overnight storage heaters which I would like to replace with simplex quantum heaters. I'm on octopus intelligent go which I use the 11:30 - 05:30 cheap rate to charge my EV overnight. It makes sense to utilise the cheaper overnight rate to heat my house as well. I have just the one supply mains point.…
Unusually high gas usage
Hello everyone, I moved into a new house a few months ago and have noticed very high gas bills for the time of the year. It's a 4 bed semi with 4 people living in it. We haven't used any heating at all. Over the last two months, we have used over 270 cubic meters (~3000kWh) EACH month. These are based on actual smart meter…
Increase of electricity bills
My electricity bill was increased by £25 this month. The only difference is I have bought a new fridge/freezer with low consumption, new kettle and use of plug in door bell. Am puzzled these could not have increased my consumption by that much. Am paying £90 a month average 3 bed and two of us.
Electricity Pole removal
I have 2 electric poles in my garden. The first on the boundary has 2 cables from it. One supplies my house and the other cable goes over part of my house and the width of my garden to the second pole that only supplies the neighbours. I have checked with the electricity supplier there is no wayleave agreement. I would…
Loft insulation top up - removal of loft boards
Looking for a bit of advice please. Applied for the great British insulation scheme to top up my loft insulation which is really old and thin (freezing cold house in the winter 🥶🥶 ) Loft is boarded currently and have been told I would need to remove the boards myself before work can go ahead. The company doing the work are…
British Gas latest increase!!
Hello everyone, I have watched Martin Lewis vid on increase in energy prices for about 10%. I only recently signed with the above in July at a fixed tariff for £51 each month. Yesterday, I got an email informing me of a change to £91. Bearing mind, this is summer and I have been a way for a few weeks and that is definitely…
Best to fix now or wait until September 30th? OVO
Hi, Currently with OVO variable rate, can see they offering a year fix that will presuming beat the price cap from October onwards. If this is the case, is it better to stay on the current lower variable rate until say 30th September then fix last minute? Thanks
I can't change energy supplier
I'm with British Gas, and have been looking to fix elsewhere. Just discovered that when I changed to a smart meter almost two years ago that they didn't update it with the national database, so no one is allowing me to get a quote, let alone switch, because it looks like I'm on a prepayment meter. I had this issue at the…
EDF FIXED 1YR SEPT2025… has anybody else taken this tariff pls?
Hello, So confused with the offerings from EDF. BackgroundPresently on their variable tariff and switched over y’day to EDF FIXED 1YR SEPT2025 with a 14 day cooling off. I reside in a small studio flat, which is extremely cold during the winter months and cool during the hot weather. I suffer with chronic pain from a…
EV and solar panel
Dear all Wondering if you can help us. We have solar panels and planning an EV. This is our energy usage for the last year. Electricity 1260kWH Gas 25000kWH Please suggest the best tariff possible for us to save most money for us. many thanks in advance

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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