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Low energy user, which is a good fixed or variable tariff to go for?
Hello I'm a low energy user and my fixed rate finished a while ago and now I'm on Scottish Power standard tariff. I'm in the North West, which is a good fixed or variable tariff to go for? Thanks Gas 5,735 kWh/yrGas provider: ScottishPowerTariff: Fixed Price August 2024 YM1End date:31 August 2024 Electricity 1,042…
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Where to buy a new boiler?
My elderly mother's boiler has finally given in. Its over fifteen years old and has had some issues anyway, so I am trying to work out how to buy a boiler at what is now short notice. She owns a small two-bedroom bungalow and basically just needs something to keep her warm for a few more years with gas central heating. The…
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MCS certificates for Solar
MCS certificates are not a legal requirement and Octopus terms and conditions say you don't need one. But here is where it gets tricky. If like me you were unaware of MCS certificates, got a local company to install solar panels and a 10kw battery and were then told by your energy supplier that you need an MCS, what do you…
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Reading the Meter
I reluctantly had a smart meter fitted a couple of years ago and it seems to work, never used the display unit, it was put in a drawer. The reason I had the meter changed was that the electricity meter is nigh on impossible to read, even when the tonne of rubbish I have stored in the cupboard is removed and I thought it…
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Wrong opening estimated and continued for 3 years
Hi, It is a long story. The provider has taken over from the other provider with the wrong estimated bill(went bust the other one the price was very good). It was Covid. I could not sort out the actual reading. Then huge price increased every 2-3 months at that time. The meter got confused with the 3-phase meter. the…
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Solar panels
We have 16 year old solar panels and with the new designs now out we are wondering if it is worth having the panels replaced.
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Problem with Economy 7 and single readings - British Gas
Our lovely neighbours have a problem with British Gas. They have been giving a single reading for years (2-3 years) on their rental flat but now BG are saying that they should have been giving Economy 7 readings and that they will owe hundreds of pounds extra. But only for the past 12 months. Does this sound right? I would…
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Octopus Green days.
Have been taking part in these to charge car overnight, rather than in the daytime on Intelligent tariff, over the last 6 green days. How long does it normally take for points to come through for this?
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Octopus 12M fixed - Day and Night electricity rates
I have just switched from Octopus flexible to this fixed 12M tariff but am puzzled by the electricity unit rates. I have a dual electricity meter (not a smart meter). On the flexible tariff there was no difference in unit price between the day and night rates.On the 12M fixed tariff the rates are different:- Day:…
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Removal of redundant, live gas pipes
Hello all, Struiggling with an issue in our new home which I'm hoping I might find some advice on here. We recently purchased a Victorian house in London which we're currently rennovating for a few weeks before moving in. Our builder has uncovered a redundant gas pipe which runs up through the house from the cellar to the…
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How do ECO4 grants work?
I see there are lots of companies pushing this grant and wanting you to apply through them, but what is the best way to go about applying for the grant? Is it necessary to go to one of these approved companies? Is there anyway to apply direct to the government and then choose my supplier? I certainly don't want to be…
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OutFox the Market raising my direct debit even though i am on a fixed price contract
I just got an email from OutFox the Market saying: We were recently in touch to confirm your new energy prices following the recent change to the Ofgem Price Cap. Details of these prices can be viewed here and will be effective from the 1st of October 2024.To reflect the new energy prices we need to change your Direct…
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Octopus Intelligent Go - how quick?
If I’ve got a compatible charger (Zappi), car and working 30min reporting, how long does the switch to Go take? (existing Octopus customer) Can I sign up today and get the cheap overnight slots / charging tonight?
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British Gas credited my account in error and now they want the money back
Hi everyone, Please can anyone give me some advice about my current situation with British Gas. Back in January, they informed me that they had credited my account with £570. This credit was then used to pay my monthly gas bills until August when they informed me that they credited my account in error and they should have…
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Help! Energy Bill - backdated
Hi there, I run a very small business and recently got sent a back dated energy bill from my supplier that was dated 29th October 2021 to 30th March 2023 for £763. I had no idea that this bill existed as I pay by direct debit. My energy supplier claims that they sent me an email on 30th March 2022 with the invoice.…
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Home boiler issues
Hi everyone, We live in a house. Our boiler provides hot water for our use (in kitchen and bathroom). Also it heats the house (through radiator). For the last few days, there are episodes where our boiler is not able to heat the water for our use (shower, kitchen etc.). These episodes are temporary. The rest of the time,…
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Electricity meter is still recording units even after I've turned the electricity off at the mains
Our electricity meter is recording units even when the mains is turned off. The
meter readings that we are continuing to log are showing approx. 1 unit per
hour which is easily double what our normal usage would be. Our previous 2 years have been approximately half of what is now being recorded, even though our usage…
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Calculating energy usage
It's time for me to review my energy deal and I'm trying to calculate how much I've used in the last 12 months. To do this, I have taken the meter readings from Sep 2024 and the readings from Oct 2023 and come up with a difference in KW/h. I have then fed them into MSE's own energy comparison site and the payments quoted…
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EDF - Current tariff prices different on app vs bill
I always keep an eye out for the best tariffs. I check regularly to see if I can save vs current. There is something strange with the comparison section. On my bill, prices are far cheaper than what it says when checking my tariff on the app. i use to app to compare what I currently pay vs another tariff. But this is…
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From Facebook: What does this photo evidence?
The caption: In the past this indicated a cannibis farm. Nowadays it indicates a lottery winner.
For questions about water supply to your home.
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.