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Smart Meters - Octopus/Greg Jackson states "They're so bad"
Greg Jackson, Ceo of Octopus, has made comments regarding the difficulties and poor state of the smart meter system. From.... https://www.thisismoney.co.uk/money/bills/article-13022929/My-smart-meter-isnt-working-think-Octopus-energy-bill-hundreds-pounds-high.html
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Are energy companies allowed to send debt collectors/reduce credit score for an estimated bill?
Octopus energy have reduced my credit score and are now sending debt collectors to my house based on an estimated gas bill of over £1500. I am refusing to pay this bill because I don't have any gas (and therefore no heating or hot water). They are now charging me £20 per month late payment fee aswell. They keep asking me…
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Gas meter never registered
Hello, I'm hoping for some advice please. I've lived in my home for nearly 8 years, my husband recently passed away and I've taken over the affairs he dealt with which included house bills. I remember when we originally moved into the new build he had no end of issues with the gas and electricity supplies. He finally…
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OVO ENERGY D/D INCREASE ERROR
Hi All Wonder wether anyone else has recently had a non-sensical d/d increase notification from OVO ( computer generated figures ) ? Basically I'm 1 year and 1 month into a 2 year fixed deal with OVO so my energy costs this year upto the end of my contact in October 2023 should be the same as last year BUT if my d/d…
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Oven energy use v air fryer
We have both a Neff electric fan double oven and a Dual tray air fryer. I do find it funny the way many money saving people are saying bin the oven for an air fryer so wanted to share some figures. We had the oven on for 95 minutes today and cooked the following over that period. 8 jacket potatoes 2 pasta bakes 4 fish…
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British Gas Smart Meter Monitors
We have a British Gas Smart Meter Monitor - no longer working = did a live chat with BG yesterday evening - advised that the monitors have been turned off as they are working on a new app that will allow you to monitor from a mobile devise and so on. Not happy with this as you can no longer see your usage - the only was to…
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New energy meter reading 40% higher consumption
Hi, A few days ago I had a new electric meter installed. Now the average daily consumption is around 6.5 kWh, while with the previous meter (disc based) it was around 4.5 Ive always taken the readings myself on a quarterly basis. The circumstances haven't changed at all, it's always the same kind of use. Is there any…
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Octopus energy litiation - what will be the outcome?
Hello everyone I had my latest Octopus energy statement today, and they have credited my account back to zero, but next to the credit it says 'litigation'. This is the first I have heard of this. I am very behind with my electricity bill (no gas) - to the point of owing them £11k. I had previously been dealing with a…
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Gas meter and smart meter faults
Hi, I’be been with British Gas for 8 years and also had a smart meter since they came out. Over the past 3 years my gas meter outside where the gas pipe entered our property completely stops working and we lose our meter readings. It’s happened 3 times now. The engineer said something about it running out of battery and…
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Eon Next bereavement
I am sure this has come up before but I would be grateful for up to date advice. My partner is dealing with a recently deceased person's affairs. He died without a will and left only enough to cover funeral costs. Everyone, bank, mobile provider, Thames Water etc have been helpful handing over refunds without need for…
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Smart Meter Monitor Puzzle
When my gas central heating switches off or if it cuts out because it has reached the thermostat temperature, I have noticed that the Smart Meter IHD suddenly increases by between 25p and 30p about a minute later. Does anyone know if this is because: a) there is a time lag between the gas that has actually been used and…
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Immersion heater and storage heater
Son made an offer for a flat with immersion heater and one storage tester in lounge and the owner is using a portable Dyson heater. Am a bit concerned, it will be expensive to warm the 1 bed flat in winter, she said approx £8O month. He is a bit clueless and did not ask much about heating. Can anybody offer some advice,…
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Underfloor heating, solar, heat pump
I am moving to a new build property (bungalow) with underfloor heating, solar panels (4.2kw no battery) and air heat pump (3.8kw). We are at home all day, and I was looking for some general thoughts on the best way to operate the heating system. There are some 12 heating zones controlled via heatmiser controller and a…
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What's the best energy efficient gas or electric cooker currently in the market?
Currently looking to get a new freestanding cooker, I had a BUSH gas cooker that was available where I'm renting and its oven stopped working after 2 years. now on the search for a new cooker. What's the best energy efficient freestanding gas or electric cooker currently in the market? something not too expensive but is a…
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octopus
This is my experience with Octopus.* The customer service is awful if there is a problem. * There seems to be an AI response because they do not reply to emails addressing a specific issue. * I needed a new meter and smart meter following disconnection for a heat pump installation which has taken 10 weeks to complete and a…
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Forced away from pre-payment meter
Hi all I wasn't sure where to post this, but this seemed the most logical place (apologies if it isn't). The estate I live on is serviced by a system called District Heating, which uses centralised, gas-powered boilers to supply heating and hot water. Everyone on the estate is on a pre-payment meter for the system. It's…
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Electric meter blank display for over 10 years
Hi , Im with Eon for the supply of electricity to a property I rent out as two flats . I pay for the electricity. But the meter went faulty somewhere around 2012 and the display is blank and has remained so . I requested a new meter , but they came out to swap it but couldn't , no explanation . This happened several times…
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EON debt collection letter
Hi all, I've received a letter today from 'past due credit solutions' informing me they are collecting a debt for EON. I have called them today to say i am disputing the letter/account. For background, i used to be with EON next and had a switchover to another company around 2 years ago. I paid the bill in its entirety for…
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EON Next pledge tracker v3 or Next secure fixed 24m v1?
I'm currently on an EON next tariff next 2yrv11 ending on March 26th. EON are suggesting I move onto next secure fixed 24m v1 which has an exit fee of £150/fuel.My estimated usage is 2509 kwh for electricity and 18906 kwh for gasMy annual usage is calculated as £2061.26. I WAS going to be joining Martin's suggested tarrif…
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EDF took about 1 year to finally have contact with their "complaints team"
Hi EDF has repeatedly tried to email me back to solve issue(s) when I specifically asked for a complaints email/number/phone call with complaints > PLUS I had a phone call from a manager verbally saying they "don't have a complaints department" the buck stops with him sort of speak then what can I do? 1. Their complaints…
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11 December at 4:36PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.