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Smart meters - automatic?
Comments
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Yes. I suspect your smart meter isn't submitting readings. Take a reading and submit it then ask them to check your smart meter is connecting0
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Is the gas meter a smart gas meter? If it is then it would appear it is not communicating with the electric meter, which communicates with the outside world. It is a relatively common problem, especially if the gas and electric meters are not close to each other.0
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Netexporter said:Is the gas meter a smart gas meter? If it is then it would appear it is not communicating with the electric meter, which communicates with the outside world. It is a relatively common problem, especially if the gas and electric meters are not close to each other.
Very close to other - 30cm apart0 -
As above submit manual reads via the supplier's app or web portal or telephone Customer Services with them.
Then complain to supplier that they aren't smart reads.
MY supplier EoN labels the readings as < nnnnn Smart meter reading > (or Customer reading, Meter reader reading, Estimated reading etc.,.) in the detailed part of the bill.
Sign up for something like the Bright app to view your meter readings via the DCC at half-hourly intervals... that will show if the meters are connected to the DCC and therefore your Supplier should be able to use them. Many supplier Apps also show the same readings info.0 -
Netexporter said:Is the gas meter a smart gas meter? If it is then it would appear it is not communicating with the electric meter, which communicates with the outside world. It is a relatively common problem, especially if the gas and electric meters are not close to each other.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
EssexHebridean said:
Doesn't look like the comms hub is communicating at all, does it?
Enter the MPAN for the electricity supply and tick the tiny confirmation box before clicking on Check meter. Comments in the results about missing firmware updates and warnings about expiring security certification can be ignored.
I'm not being lazy ...
I'm just in energy-saving mode.1 -
Ildhund said:EssexHebridean said:
Doesn't look like the comms hub is communicating at all, does it?
Enter the MPAN for the electricity supply and tick the tiny confirmation box before clicking on Check meter. Comments in the results about missing firmware updates and warnings about expiring security certification can be ignored.Communications Device (Smart DCC responsibility) Device Type: CHF Manufacturer: WNC [1072] Model: unknown [57310102] GUID: 00-0B-6B-01-20-25-22-41 Installed: 2025-03-22 Firmware Certified: unknown Firmware Age: unknown (number of newer versions available) Security Expiry Date: unknown Electricity Meter (Energy Supplier responsibility) Device Type: ESME Manufacturer: EDMI [106C] Model: ES-10B [10E2A100] GUID: 1C-23-4F-00-00-4B-F0-8B Installed: 2025-03-26 Firmware Certified: 06/09/2023 Firmware Age: 2 [0314BA10] (number of newer versions available) - No Export MPAN configured - Import MPAN configured [2199996741584] Security Expiry Date: 2030-07-17 00:00:00 Gas Proxy Function (Part of the Communications Device) Device Type: GPF Manufacturer: WNC [1072] Model: unknown [57310102] GUID: 00-0B-6B-AA-20-25-22-41 Installed: 2025-04-07 Firmware Certified: unknown Firmware Age: unknown (number of newer versions available) Gas Meter (Energy Supplier responsibility) Device Type: GSME Manufacturer: L+G [1063] Model: G470-672 [47720101] GUID: 98-B1-77-FF-FF-6F-02-8A Installed: 2025-04-03 Firmware Certified: 06/07/2023 Firmware Age: 0 [03035524] (number of newer versions available) Security Expiry Date: 2024-06-24 00:00:00 - Warning: Security Certification will expire in less than 3 months or has already expired In-Home-Display (Energy Supplier responsibility) Device Type: PPMID Manufacturer: GEO [1090] Model: unknown [00070100] Firmware Certified: 30/05/2023 Firmware Age: 0 [05110000] (number of newer versions available) Security Expiry Date: None - Warning: Device Configuration has not been completed [INSTALLED_NOT_COMMISSIONED] HOME
Cache: 2025-06-05 13:18:07.678466 [no cache]0 -
Bright app, seems to work for electric, same screen for gas since I installed it a month ago:
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Check the wan status lights on the device and if flashing flash rates 0.5 sec, 2 sec or 5 sec - or on off if not ?
Note hubs are different in north (arqiva lr radio) and south (cellular) and now includes latest 4g hub details as well as older 2g/3g cellular hubs.
Basically on wan a 5 sec flash healthy comms link
0.5 sec rapid unhealthy
2 sec initialisation transition state
Cellular also have a gas status led - again low frequency 5 sec flash appears healthy state.
Full details of meanings in Appendix B of
https://www.smartdcc.co.uk/media/kdged1me/communications-hub-supporting-information-v20.pdf
Ive never used that n3rgy test, but if that its report above it has meter types and if there right edmi es 10b is a smart electric meter, as is landis+gyr g470 a smart gas meter - I'd guess that means it's communicating to dcc on wan.
So might be your supplier needs to have another go at connecting to and integrating with your account.
It takes some a couple of weeks - but you've had over a month.
Ring them or email them and enquire why not using smart readings.1 -
SW, WAN, HAN, GAS all flash every 5 seconds on the electric meter
No flash that I can see on the gas meter0
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