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Gas meter not working - how will I / should I be charged?
I have no working gas meter. It's never worked since they installed it in Nov 2022. It does not come to life when pressing buttons. Octopus are saying they will charge us for this winter's gas use based on last winter's usage. That is unfair given we have taken extensive measures to reduce gas consumption. We have turned…
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EDF
Have decided to change from EDF energy as there unit cost is a lot higher. Found another energy company. Am now getting emails from EDF energy with a come back to us and we will give £100.00
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Confused by Edf bill
Now I thought I was. Due a bill around now but I checked online to see that should just be. A check of energy usage to see if my DD is set at the correct amount as I signed up October 2021 but today I got an energy bill. I've looked at it and I'm confused. They taken 146 quid per month from me between September and march…
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Just want a 2nd opinion (Electric Bill)
Just wanted someone to look over this quickly, As called edf and they cant open my account as its a complex meter or something. So last bill i was in Debit £832.27 Paid £3012 got Refund £333 Charges were £3360.65 So why am I £1513.92 in debit I worked it out as i should only be £847.92 in debit
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Shell Energy customer wanting Octopus tariff
I'm sure there might be other threads about this but I couldn't find anything recent. I was moved from Shell Energy over to Octopus back in December, but I'm still on the old Shell tariff, using the old Shell app, and the old Shell website. I'm a bit confused. My friend is paying £3 a night to charge her electric car on…
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Drying Clothes TIP like the Italians !!
Like everyone else I am trying to save money, by not using a tumble dryer. I have an airer but it takes ages to dry and gets in the way. As you know heat rises and normally that heat is wasted. Excuse the photos of the washing ! I have a 2 storey house luckily. So I have put up an extending washing line above the…
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Octopus Power-Ups, Free Electricity in East England
Just had the email through. Looks like a great scheme. If you're in East England certainly worth looking to see if you can sign up. (UK Power Networks) Another win for Smart Meters! ;) https://octopus.energy/power-ups/
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British gas overcharging (blamed on old billing system)
Hello, Like you, we are currently still trying to sort out a significant overcharge from last year (7.10.23 - 29.11.23). A ridiculous overcharge amounting to more than we would pay for over 2 years of our normal usage. After our 3rd call to complaints about this gross error, we received a new paper bill for just over half…
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Battery Storage
I have installed battery storage and can achieve up to 80% night usage. However most suppliers have a night rate at 0.16 but provide registered eve owners at 0.05. What is the best way to get more savings from this investment without the uneconomic cost of solar? If we swich our usage to off peak time3 we should get more…
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1st April -30th June
So I've worked out the ofgem cap minus standing charges is £1340.07. how do I work out what the unit price for gas and electric is? I know it's 3100 for electric and 12,000 for gas
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Electric Boiler Costing A Fortune!
I've just moved in to a 2 bed bungalow that has a 12kw potterton electric boiler. My 1st month's electric bill was over £2500! However this was thought to be a mistake and the electric company fitted a new meter. I can now see that it is the electric boiler using around £2 per hour! Does anyone have any ideas why it would…
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High gas bill
My gas bill during the winter. Months is £700 per month. I live in an average bed semi detached house (2 bed with a loft conversion). The heating is on for 2 hours in the morning and 4 hours in the evening at a thermostat setting of 19 deg. Our combi boiler has been serviced, we have checked our meter is working correctly…
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Octopus Energy Customer Service
I've always thought Octopus Energy had good customer service. Lately they have been repliyng to emails.after unusual delays, then with non specific, not really relevant, answers - as if they had not read my emails. After telephoning (following two email replies which did not address the question) the person I spoke to said…
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Scottish Power Email "we NEED to upgrade your Meter"
Received this Email today from Scottish Power saying they NEED to replace my electricity meter because it is over 15 years old, well its actually 44 years old ! Do I have to succumb to their wishes ?, or can I carry on with the Meter which shows no signs of failing or not working properly ?
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Alternative to Octopus for solar and battery?
Hello, I had solar panels and a battery installed in autumn 2023 and signed up to Octopus, hoping to use the Flux tariff. They installed a smart meter in September but it is STILL not working, which means I can't sign up to Flux. Without being able to top up the battery with cheap electricity overnight, my financial…
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Smart meter
My meter received a goodbye message from the previous gas supplier yesterday. The unit rates and SC both changed to 0p, meaning that the display is no longer showing my gas usage. Should I expect a similar welcome message from Octopus in a few days, or do I need to ask for it to be sent?
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Remote token issues with Scottish Power
Hi, does anyone have/had a similar issue to mine where Scottish Power tell me I am in debt of £100s due to "remote token issues". Essentially, I had a pre-payment meter and over the past few years, occasionally after topping up my key (through my local Key Point aka Spar), my meter would initially accept the amount (e.g.…
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Smart Meter Gone Dumb
Hi, I've had a smart meter from British Gas for a while. It's a SMETS1. Apparently BG switched to a new payment system (I have anew account number), which my SMETS1 meter does not work with. My meter has not been upgraded to work with the DCC network. When I complain, the complaint is started, but then immediately closed…
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Switching OVO to E.On Next
The E.On website offers me the "NextPledge Tracker 12m V3" tariff that "guarantees your prices will always be £50/year lower than the Ofgem price cap." Putting in my address, they offer me 7.09p/kWH and 29.60p standing charge for gas. Whilst my existing rates (valid from 1 Jan) from my latest OVO bill (I am on their…
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Scottish Power Flexi Tariffs
Hi my 2 year fix is ending and i was looking at SP Tariffs A lot of them have Flexi in the name and is showing 12% cheaper than SVT but they are not fixed I dont understand how the prices will be adjusted will they always be 12% cheaper for the whole period I cant get them on phone to ask and when i look at terms is just…
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