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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Water Bill dispute help if water board not helping by mmmmikey Today at 10:14AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

375 discussions 11.3K comments Most recent: LG or Fujitsu for air to air heating ? by barker77 7 July at 6:15AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Heat Pump alternatives by Sorting_Hat 9 July at 9:45AM

Invalid Warrant Forced Entry
My energy supplier didn't remove an outstanding warrant when I informed them I had moved into the property and created a new account with them. A mistake, granted. I have been told that the warrant was for an empty property. Despite numerous calls and emails to both the energy supplier and the company that forced entry…
Feed In Tariff - New vs Old provider transfer problems
Hi Forum. Moved into my house a year ago. Solar panels and FIT was registered with Utility Warehouse with previous owners. We moved in with Octopus who said they would transfer everything. We asked UW to make sure they transferred. All was OK and Octopus was even paying but after a few months they said the transfer had not…
Octopus missing smart readings
I am still missing smart readings in my account and on the app for both electric and gas smart meters. My electric has not updated since 21 August and my gas is missing readings for 22 August and 24-25 August. I contacted Octopus today who tried to reboot my meters and said it would take 24-48 hours for the reset. Is…
I have solar panels and Tesla battery, is Octopus Intelligent Flux the best deal?
My contract is coming to the end at the end of September. I have solar panels and Tesla PowrWall 2. I Imported 1069 kWh from the grid and Exported 4580 kWh to the grid in 1 year Gas 20122 kWh In a year I also note that I I need to import a lot of electricity in colder months - 35% in November, 75% in December, 43% January,…
Solar panel and battery installation by Octopus Energy
Octopus is offering £1,000 off a solar installation installed by them; the initial estimation I received is surprisingly low. For £10,000 (0% VAT) they are including: * 9x JA Solar 435w panels * A Giv-Energy 5.2kWh Battery (!) * A Giv-Energy Hybrid Inverter * Installation on a Single Aspect roof * Bird-Netting as standard…
British Gas - clear and obvious error in recording off peak electricity
I have an electric vehicle and have been on an EV tariff with British Gas which gives lower electricity costs between midnight and 5am I have set up my car so it only charges on my home charger between these times, but I have had consistent and ongoing problems with British Gas recording this as peak usage. For a whole…
British Gas are the Worst! Smart Meters Con
Hi, I have sent years of issues with my BG Smart Meter. Last year it took 6 months of investigation by BG to find that my Smart Meter had a technical issue after my usage and bills sky rocketed. BG meter team eventually advised that a meter issue existed and that their only technical resolution to my issue was to put the…
Octopus fixed tariff rate question
Hi all, Wonder if someone could answer this for me please? Considering switching from BG (currently on standard variable tariff) to Octopus's fixed tariff (did the cheap energy club comparison and the Octopus standing charges and elec unit rate are lower than what I'm currently paying, just the gas unit rate is a touch…
Renewing energy - still not cheaper
So, in Sept I will be coming to the end of my 1-year fixed contract with E-ON. Hearing the price cap etc is cheaper and energy is a wee bit cheaper than for the last couple of years, I expected to see a reducing in offers, albeit a small one. However, the best I can find is a slight increase (still with EON for a fixed…
Current Shell customer: SMS Plc knocking on my door re: smart meter installation
Hi all, I am a bit taken aback by having someone from SMS Plc just knocking on my door, seemingly genuine (ID, tablet with my contact details), stating they are here to inform me of my upcoming smart meter installation. As a Shell customer (because previous supplier went bust), I've been pestered by calls (none answered,…
Fixed dual-fuel without smart meter
Hi, I'm trying to switch to a fixed dual-fuel but those which seem the best require a smart meter. My flat is old and it would not be possible to install a smart gas meter. Thanks
Heat Network Usage
I live in a two-bedroom flat in a retirement block built in 2019. Heating (and cooling) is through a heat network using a VRF supply. I am at home most of the time. The flat does seem well-insulated. There have always been problems with the metering and billing for all of us, and the developers, who are the heat suppliers,…
Drying Clothes
Hi All, Looking at alternative options to dry my clothes in this weather. What do people think of plug in heaters (such as the JML) and then using a regular clothes airer? I’ve heard that the heated clothes airer only dry where the clothes touch the bars.
LCS & Scottish Power
Hi Guys, I was hoping someone could help me here please because last week I recieved a letter from LCS suggesting I owed a considerable amount of money from Scottish Power (We're talking 5k+) dated from MM/DD/YYYY to MM/DD/YYYY (Span of 5 years aparently) We previously encountered an issue where Scottish Power was charging…
Taking OVO Energy to court query
Hi All. Has anyone taken an energy company to court in the last year or two. I need advice on how to lay the claim out. Most solicitors aren't interested unless your claim is over £10K. Which mine is not. Last summer I returned home from a short holiday to learn that OVO energy had sent me a bill saying that I my energy…
new EDF smart meter for Economy 7 - any problems?
I've just been reading the other threads about EDF smart meters for Econ 7. I am hoping to fix with EDF (am currently with them) but this will enforce a smart meter installation. Is anyone with EDF, on Eco 7 and can give their experience please? I will not be happy if I lose my split times (currently 10:30-12:30 and…
Edf meter suddenly gone an hour early economy 7 and charging full rate
Just a query and heads up to anyone else on edf e7.live in East Midlands area and e7 time summer is 2 to 9 then winter 1am to 8 am.so my mission everyday lol is to get virtually everything cooked washed etc on night rate .however this morning I noticed I was being charged 36.50 a unit at 8 .15am(fixed July 24)I switched a…
Is now a good time to fix?
I have received a few emails from Uswitch over the last few days encouraging me to switch to Ovo by 23:59 tonight. I have done a Uswitch search and the best deal (not Ovo) will save me £50 per year. I have kept an eye on USwitch over the last few years and this is the first time they have provided a "better" deal. I am…
Standing charge for electricity doubled
Hello,I wonder if anyone knows why the standing charge for electicity should have nearly doubled - in my case from 24.11p to 43.39p a day. I can understand why the price of electricity has increased - the fuel used to generate electricity has increased vastly. But why should getting the electricity to me have increased so…
Which offer should I choose?
Hi everyone, I’m currently on a dual fuel tariff with Scottish Power, but I’m considering switching to a fixed rate plan because I think I might be able to find a better deal. Unfortunately, a smart meter isn’t an option due to the building’s structure. My current rates are: * Electricity consumption charge (24 hr block…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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