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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Single Person Water discount by Cardew 13 July at 9:39AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by NedS Today at 1:43AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Half hour time offset between Bright & n3rgy data
Hello everyone, I'm wondering if anyone else has noticed a 30 minute difference between the downloaded half hourly usage on the Bright and n3rgy systems? The screenshot below shows the raw csv data from the 30th August downloaded from the two sources. As can be seen, the n3rgy usage values appear to be 30 minutes later…
Quantum rads v. panel heaters for bedroom and kitchen
Hoping this is the correct board:) I am continuing my quest to dispel the Arctic temperatures in my electric-only flat. I had 2 dimplex quantum storage heaters installed last year, to replace 2 ancient ones. My living room is large - 33 metres square - and it now has a Dimplex 150 and an old, fan-assisted FXL 24N. The new…
Unexpected Enormous Electricity Bill - British Gas
We have lived in our rented property for around a year and a half. When we moved in we asked for a smart meter to be fitted for the electricity and were told that we did have a smart meter, it was just an older version. We gave a meter reading, and set our direct debit as suggested by British Gas. We began with high…
Economy 7 Meters, but want a standard tariff with Outfox
I have a separate economy 7 meter, ie day and night readings, although I'm currently with Scottish Power on a normal tariff and they charge the same for both day and night rates. I wish to switch to a fixed rate now elsewhere, and Outfox the Market are the cheapest ( after Octopus put up their rates this morning, grrrr )…
Should I switch to Ovo fixed price cap tariff before the October price increase?
I've been with Ovo for four years. I am being off offered a choice of two 1 year fixed term tariffs and 2 year fix term also. I have duel fuel with them. Choices are: 1 Year Fixed Loyalty £137 pm. 1 Year Fixed + Greener Electricity £143 pm. 2 Year Fixed £143 pm. I am a bit worried about the price hike coming in November…
Disabled pensioner with Faulty Smart Meter
Hi, anyone with any guidance / advice re 80 year old mobility disabled pensioner with smart meters which both don’t send readings? They currently rely on others to take the readings manually and have contacted British Gas to sort the issue but they are basically saying they can’t currently do anything about it and they…
Energy Supplier has send a retrospective bill and changed my tariff
I moved to UW at the end of last year through one of their reps that knocked on my door. I decided to change, and when we went through all the options and I signed up, I explained that I had a Smart economy 7 meter. The lady put me however put me on a standard variable rate, and I set up a DD to pay the bill upon receipt,…
Not sure what to do
Hi all I am due to come to end of my deal and with winter coming I'm looking at a different deal. This is my current dtarrif I am on. I am not.sire what I need to look for&nbsp (Image removed by Forum Team)
Eon gas usage
Hi, I had my Eon Smart meter installed on 15 August. I recently moved over to Eon. I have looked at the app and they charged on 26/08 £159 for Gas and £19.03 for Electric. That's for 11 days. The gas is extremely high. on regular basis the meter transmits data to Eon. The above is daily usage for Gas which is no where near…
Octopus Go energy and plug-in hybrid
Currently on loyal octopus 12m fixed tariff until March 2025 23.35p/kwh unit rate with 65.37p/day standing charge. I’ve bought a plug-in hybrid and considering switching to octopus go which offers night rate 8.5p/kwh and day rate 22.28p/kwh but is not fixed. Worried that this could mean they can hike the price up anytime…
do readings need to be marked as estimates?
ongoing fussing with my Outfox the Market bill. Got sent my most recent statement and saw that it showed that for both electric and gas there were readings for 24 August and stated "your reading". So not marked as estimates. And the previous readings which I had submitted were marked the same. So how is one supposed to…
Invalid Warrant Forced Entry
My energy supplier didn't remove an outstanding warrant when I informed them I had moved into the property and created a new account with them. A mistake, granted. I have been told that the warrant was for an empty property. Despite numerous calls and emails to both the energy supplier and the company that forced entry…
Feed In Tariff - New vs Old provider transfer problems
Hi Forum. Moved into my house a year ago. Solar panels and FIT was registered with Utility Warehouse with previous owners. We moved in with Octopus who said they would transfer everything. We asked UW to make sure they transferred. All was OK and Octopus was even paying but after a few months they said the transfer had not…
Octopus missing smart readings
I am still missing smart readings in my account and on the app for both electric and gas smart meters. My electric has not updated since 21 August and my gas is missing readings for 22 August and 24-25 August. I contacted Octopus today who tried to reboot my meters and said it would take 24-48 hours for the reset. Is…
I have solar panels and Tesla battery, is Octopus Intelligent Flux the best deal?
My contract is coming to the end at the end of September. I have solar panels and Tesla PowrWall 2. I Imported 1069 kWh from the grid and Exported 4580 kWh to the grid in 1 year Gas 20122 kWh In a year I also note that I I need to import a lot of electricity in colder months - 35% in November, 75% in December, 43% January,…
Solar panel and battery installation by Octopus Energy
Octopus is offering £1,000 off a solar installation installed by them; the initial estimation I received is surprisingly low. For £10,000 (0% VAT) they are including: * 9x JA Solar 435w panels * A Giv-Energy 5.2kWh Battery (!) * A Giv-Energy Hybrid Inverter * Installation on a Single Aspect roof * Bird-Netting as standard…
British Gas - clear and obvious error in recording off peak electricity
I have an electric vehicle and have been on an EV tariff with British Gas which gives lower electricity costs between midnight and 5am I have set up my car so it only charges on my home charger between these times, but I have had consistent and ongoing problems with British Gas recording this as peak usage. For a whole…
British Gas are the Worst! Smart Meters Con
Hi, I have sent years of issues with my BG Smart Meter. Last year it took 6 months of investigation by BG to find that my Smart Meter had a technical issue after my usage and bills sky rocketed. BG meter team eventually advised that a meter issue existed and that their only technical resolution to my issue was to put the…
Octopus fixed tariff rate question
Hi all, Wonder if someone could answer this for me please? Considering switching from BG (currently on standard variable tariff) to Octopus's fixed tariff (did the cheap energy club comparison and the Octopus standing charges and elec unit rate are lower than what I'm currently paying, just the gas unit rate is a touch…
Renewing energy - still not cheaper
So, in Sept I will be coming to the end of my 1-year fixed contract with E-ON. Hearing the price cap etc is cheaper and energy is a wee bit cheaper than for the last couple of years, I expected to see a reducing in offers, albeit a small one. However, the best I can find is a slight increase (still with EON for a fixed…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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