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Former Shell Energy Customer - Recently received Debt Collection letter despite being in credit
Hi all. After nearly 2 years of multiple Shell Energy-related problems (Didn't keep Smart Meter appointment, messed up giving refund on credit balance, refused to update address on account, multiple attempts at putting Direct Debit amount up despite being in credit, all of these and more within just 2 years), I was happy…
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So Energy 'So Rewarding'
Had an email today inviting me to sign up for the 'So Rewarding' demand flexibility scheme. As part of the enrolment process it asks for the last 4 digits of the GUID from the smart meter display. Only problem is that my display has all sorts of numbers - Hub ID, Install Code, MAC address, Serial no - none of them labelled…
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Early Termination Fees - Business Tariff
Just looking for advice on how energy companies work out the Early Termination Fee on a business account and if there’s any way of getting them reduced if you are looking at moving tariffs with the same company . We are a small community sports club which is only open 6 months of the year so as you can imagine finances are…
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Eon Next Demand Flexibility Scheme 2023
Just had an email from Eon next asking me if I want to sign up for this year's DFS scheme. I will but won't be making much of an effort Here is what they had to say: One of the best things about being an E.ON Next customer is getting the chance to do your bit. That means using less energy, helping the National Grid ESO…
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am i paying too much for gas and electricity ?
I have just received a bill from e.on energy and in it they say that they estimate i will pay £3000 for electricity and £1100 for gas this year. I live in a 2bed house and dont think i use a lot of energy . I'm also out at work during the daytime around 3 days a week. I pay my bills via cash when the arrive .My questions…
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EON Electric Economy 7 Variable - Looking to Change Tariff
We currently have Economy 7 and a variable rate. With prices about to be reduced, we would like to take advantage of a fixed deal. Plus, I’ve worked out we use 10-15% of total units at night, so wonder if best we move to a single rate, if possible. Does anyone have any thoughts or suggestions with this before we do…
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What happened to thread about seeing what neighbour energy use is.
There was a post/thread on here this morning about being able to see what neighbours energy use is by putting in an address to some web site.. I got 3 pages in the thread then the thread has gone. Was it the title to the post that pulled it or something after page 3?
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Energy Backbilling
Looking for some help and advice on how to deal with this energy situation. After my provider mistakenly changing the meter on my account I was in a constant battle with them to rectify their error. When they eventually said it was corrected they then used the wrong meter readings to back date it and sent me a bill for…
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Moving from EDF for Electricity only??
Currently on an an EDF tariff called "Deemed" which is a Unit rate 29.8p/kWh and Standing charge 42.260p/day. EDF are recommending that I could save money by Switching to "EDF Essentials 1Yr Feb25v3". I am using Electricity only of about 2,600 units per year. I am keen to get away from EDF and would be open to any ideas…
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Octopus Energy - repeated incompetency and missed appointments getting a smart meter
I moved out of an Octopus shared household on the Agile tariff, and upon moving into my current home proceeded to switch to the same tariff. Part of the tariff involves getting a smart meter fitted, but Octopus failed to mention anywhere what an absolute nightmare and near impossibility it is to get the smart meter…
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High KW electric consumption
Hi, I’m looking for some advice on what should be normal electricity consumption. Everywhere I look we are way out of any guidelines. We live in a modern 2 bed apartment fuelled only by electricity. There’s just the two of us. We have done all the things we can to reduce costs. Switching appliances off at the wall when not…
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Variable to fixed Direct Debit
Hi I've changed from paying my electricity bill quarterly on receipt of bill to variable DD. The bill from Eon Next says I could save £116 or £153 a year by switching tariffs. The latter is a fixed type and wondering if it's a good idea to swap. Is fixed DD always better? My property's electric only so do need the best or…
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EDF Meter
Because I have constantly ignored requests from EDF to install a Smart Meter I feel I am now being blackmailed into having one. I was lucky to find myself in a 2 year fixed contract when prices went through the roof - this ended in May 2023 and I was put on a Standard Tariff as nothing fixed was available. However, there…
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British Gas impossible to deal with.
British Gas have been sending me estimated bills despite my property being unoccupied, I know I have to pay a standing charge. I have informed them repeatedly and they tell me that it has been dealt with when it hasn't. I have repeatedly sent pictures of the meter to them to prove the usage. I phoned yesterday in response…
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Dimplex and British Gas create new tariff for Dimplex Quantum Storage heaters
Noticed this yesterday - Dimplex and BG have created a new tariff for owners of Dimplex Quantum storage heaters. BG manage the charging times of the storage heaters via the Dimplex Hub. Looks like they are aggregating Quantum useage into a demand side balancing mechanism /auction via software developed by BG. Offers 7hrs…
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Paying too much for electricity
Hi all just wondering if anyone has any idea why my electricity bills are so high. Myself and my partner live in a small two bedroom house, out at work during the week, have one storage heater that heats up over night, and do some washing at the weekend, and a bit of cooking, which isn't much at all. We're getting bills…
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Smart Meter not connecting
I have an EV and switched to Octopus to sign up for their low overnight tariff for charging. They have fitted a smart meter, but it cannot be read remotely and as a result I have been prevented from using this tariff. How can I overcome this problem?
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British Gas Peak Save not being applied
I received email confirmation on 26 / 10 / 23 from BG that due to technical issues they could not apply their new peak save discount but would apply a discounted rate that would show on my next invoice. Two things wrong with this, firstly I received an invoice statement up to 13th Nov and no discount applied. Also if they…
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Bolier replacement scheme
I have a very old Worcester Bosch condenser boiler constantly breaking down at best the water is reasonably hot it not efficient and is definitely on its way out according to ever free boiler scheme I don’t qualify as it’s a condenser I have 2 choices either buy a new boiler which I can’t afford or not have the heating on…
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Octopus billing issue
I have been with octopus over a year and despite submitting regular meter readings over the last year I only just got my first bill through for Feb 2023-Feb 2024 which has put my account £700 in debit. In hindsight I should’ve got in contact with octopus earlier however the monthly payments were similar to my previous…
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