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Smart Meter Faulty - Needs Changing
I've been in my new build property since 02/22 and have been waiting all this time for my gas smart meter to be changed as, according to Scottish Power, it's faulty and needs changing. I have contacted them on numerous occasions as I'm still having to give them manual gas readings and have been told it's on their to do…
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Scottish Power recorded AR on credit file.
Hi, I’m 2020 I moved into a new house and we had a dispute re the electricity bills. The complaint came as we contact SP to work out our bill and we’re told we were £600 in credit. We were then told the next month we were £630 in debt. We opened a complain and told them we would not be paying another payment until it was…
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Do you have to pay inaccurate bill?
Hi there, Just moved into a new house and the energy company has back-billed us for electricity. They've produced daily statements covering the period and I've added up the totals and they don't match what we've been billed. Not a rounding error... it is out by a significant margin. They've also missed 2 and a half months…
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Octopus wanting to wait 6 weeks to settle final bill
Must be the worst company around. Charged me a lot over summer so account in credit. Only got one weeks gas and electric to pay. Electricity came off I thought great summit final gas reading only to ask them and they reserved the electricity charge and put the credit back to the account. They now claim it’s the other…
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E.On Next. No you can’t have a smart meter.
I have bought an electric car. E.On say that to have an electric car tariff I need to have a smart meter fitted. They then say that I can’t have one fitted because the Wider Area Network in my area is insufficient. My next door neighbour has a smart meter as does a neighbour two doors away. Nobody has been to check whether…
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EV Tariffs
Just bought an EV and switched to Octopus Energy. What will be the best tariff? Will need charge say every 10-15 days. electricity that we can consume at night will be dishwasher and washing machine.
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British Gas & missing refund cheque
I called BG several months ago after noticing a large balance in my account of £550. This was due to some estimated bills before up-to-date meter readings. I was offered a refund cheque and was told it would be sent in 5-7 working days. It never materialised. I've now waited 12 weeks and they say they have re-issued the…
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OVO Energy - system flaw. £6000+ overcharge given an actual reading following a lot of estimates
My house had a smart gas meter which had ,as far as I am aware, never given a smart reading since it was installed. All the non estimated readings were my own customer readings, so it was decided to be replaced. The last customer reading I gave was on the 12th December 2022 and from that time until the meter was removed…
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British Gas Home Care Cover - Service
I realise I left it late to book my service, I was putting it off as my dog hasn't been well and I've just been overwhelmed... ...but I booked today and it's going to be 6 months before my boiler and cooker will be serviced! I was expecting a couple or a few months but 6! I don't know maybe thats too be expected? I had a…
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Stick or Twist Calculator on MSE? Tracker?
Hi all I am a relatively low energy user. I am wondering if this 12 month tracker from EDF is worth considering? Estimated cost£104/mth£1,249/yrTariff typeVariableuntil 30 Sep 2025Savings £50/yr (-4%)Early exit fee £50Cashback £0 Thanks
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Is my fix offer savings meaningful?
Got this through from octopus however unsure if its worth doing at all, but I dont really understand it any input would be great. on fleixilbe my ⚡ ElectricityDaily standing charge 66.26p /dayUnit rate 23.51p /kWhEarly exit fee£0 🔥 GasDaily standing charge 29.67p /dayUnit rate 6.21p /kWhEarly exit fee£0 On the 15 month fix…
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Octopus Energy Simply Ripping Customers Off
Sounds like an aggressive title, but it's true. I've been with Octopus Energy for about 5 years now and every year without fail, I have to request a refund of overpayment to the tune of around £700 each time. Over the last 5 years I've complained about this and been given all sorts of spurious reasons why they overcharged…
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Do I need to action this? Help
Hi All, I have recently moved house, I transferred my supplier E.on Next from my old property to my new property and took out a new 12 month fix. However, I have received a letter in the post on the day of our move from OVO energy saying we're your new energy supplier. Is this letter from OVO just a standard letter from…
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Changing to smart meters, just a heads up
My sibling changed his meters, gas and electricity, 2 months ago. The IHD was not initially activated and he had to chase the supplier. They eventually sent an engineer out - and activated one electric but said gas will start "displaying in an hour or so". It never did, even when the IHD is placed right next to the meters…
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EON - Advice sought please!
Hi all, I'm hoping for some advice if you have the time. I'll try and explain my issue clearly. I'm with EON. I've been put on a zero payment for past 6 months as my financial situation is dire. I'm aware the debt is still there and building, and am trying to do my best to get back on my feet and deal with it, too. I got a…
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Octopus Smart Meter and MEM consumer units
Background: All electric flat with E7 heating and DHW. Built ca. 2000 Teleswitched complex meter with 4 readings and 2 MPANs. 2 of 4 are legacy unused boost circuit. Three fuseboards. Octopus have contacted re my meter upgrade and highlighted that their smart meter technology is prone to tripping this kind of fusebox. I am…
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Switching electricity suppliers and then being offered a deal by your previous supplier
I have recently switched from British Gas to Octopus for electricity. Within a couple of days of the switch taking place I received a call from British Gas saying that they didn't want to lose me as a customer and they are offering me a deal on NOT charging for the current standing day rate for 12 months, I asked them to…
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In fixed energy deal until mid winter
Read lots about switching energy supplier to get good fix before energy price increase but what’s best option if already tied into an expensive deal until February 2025? Is it advisable to pay early exit fees to get good deal now or wait until contract runs out end of February, then pay variable until better rates offered…
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Smart Export Guarantee on larger domestic systems
I am contemplating having solar installed on my home. We have a large roof (bungalow) which is SE and SW facing, are of the gas grid, and heat using storage heaters. As we are likely to be heavy users of electricity (calculated ~15,000 kW/year based on previous owners bills, though he did have an EV so I have already taken…
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confused by switching options
Hi All, I'm currently on the variable tariff with EDF and I've had a look at options to switch to a gas / electric fixed tariff, but the EDF Ensure option is the only big name supplier coming up as less than what I currently pay, and I don't think it will be any different once the prices go up in October. It's saying it…
For questions about water supply to your home.
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Most recent: Water bill increase 100% for all neighbours. by dunstonh
27 July at 9:47PM
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