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Prepayment meters - large final bill.
Hi, Reaching out in hope that someone can offer advice for my situation. I have changed energy supplier from EON to Octopus. I never had any debt on my meters and regularly topped up, upon the receipt of my final bill I have been informed I owe £400. I have raised a complaint regarding this, at first I was told I had…
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Scam or Not?
They say if it sounds too good to be true, it won't be. Well this sounds too good. Has anyone heard of this before? Does it work? or as I expect is it a scam? If true it's a hell of a saving. Here is a claim that is inside the ad/feature "First trial: a two-person flat (a couple) of 55m²: Before SmartEnergy, the average…
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Dimplex quantum
How do I access the heaters on-board computer so it only stores heat to match my economy octopus intelligence go tarif, which is 11:30pm - 5:30am? The manual says hold advance and menus together, which I have tried. I have set it to Out All Day and the heat does comes on and occasionally the fan kicks in. My worry is its…
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Warm Home Discount & Credit When Switching Providers
I made the switch from EDF to Octopus on the 30th of September, catching it just before the price cap rise. I am eligible for the Warm Home Discount, and applied for it pretty soon after EDF opened up applications (around about the 17th of September-ish) because we thought we would be staying with EDF but then changed our…
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Dimplex Quantum
Hi all, we have two Dimplex Duoheat fail so need to replace. Any recommendations other than Quantum? The living room size is roughly 15 sq. m. and so the QM150 would, theoretically, be required. Unsure if this is overkill but I suppose it's preferable to having to use the boost? Thoughts welcome.
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British Gas Smart Meter
Hi All, I’m having issues with my smart meter. My smart meter automatically sends British Gas my gas readings but not my Electricity readings. I moved to my property in March 2024 and still have not got a statement for my electricity but I’m paying a direct debit which is just being credited to my account. I’m receiving my…
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Solar: With an Import/Export tariff difference of only 7p/unit, does it make sense to get a battery?
Please can I test my thinking with you? I've tried reading the recent article in MSE and this forum. We have had solar panels for 2.5 years now, average production 5-6 MWh pa. Somehow we consume 4MWh pa despite having no electrical heating - but just about to go ASHP My current thinking is that even if we could turn all of…
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Renovating flat: best heating options?
Hi all, We’ve just bought a flat in London and are about to start renovating it. The flat is on the 13th floor of a 22-storey building, roughly 75 sqm in size. The building was previously used as offices and was fully converted into residential flats in 2002. There’s no gas supply, and hot water is provided through a…
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Octopus Billing Gas Standing Charge for disconnected/capped meter
We bought a house in May this year. The gas meter was capped off and completely disconnected/separate from the meter. I opened an electricity account with Octopus. In the meantime, we have spent 5 months trying to get the electricity meter updated and the gas meter reinstated/changed (it was last checked in the 1990s) as…
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Dimplex Quantum Boost energy source question.
My daughter has recently had two Dimplex Quantum QM100RF (G7) storage heater installed in her one bedroom flat. They are each fed with a single feed and her whole flat is on a single meter with an E7 tariff. The overall control of the system is via the Dimplex hub and associated android app, although some of the settings…
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E7 storage heating with smart meter
I've recently changed elec supplier to Outfox The Market and I have a smart meter which was installed by another company. Since turning on a storage heater my smart meter is making me aware the heating elec consumption does not align with the E7 low use time which ends at 07.15. My meter was showing amber at 8.30am. I've…
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Legality of electric Sub-meter
Can someone please advise: Private Landlord installed electric Sub-meter for the tenants in the building. I objected and one of the reasons I gave is my disability and the inaccessibility of the sub-meter as it needs a step ladder to reach it. They said it's not our problem. I told them I am more than happy to have a…
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British Gas holding on to credit
Has anyone successfully managed to retrieve credit stuck in their British Gas account? I’m acting on behalf of my mum as her attorney since I have power of attorney. Mum moved into a care home in February having built up around £1000 credit by overpaying monthly. I have contacted British Gas on numerous occasions to try to…
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Getting confused about night rate electricity
Our house doesn't have gas, just a large night storage heater and a large night storage hot water cylinder. We have a smart meter. We are presently on an economy 7 tariff, but I can see some EV tariffs that offer much lower charges per unit, but only for 5 hours a night. How do I find out whether that's long enough to…
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Paying energy bills monthly on receipt
Hi, I’ve been a customer of Shell Energy and have been happily paying for what gas and electricity I use monthly. I’m worried that the Octopus takeover will force me into a Direct Debit and Smart Meter. Are there still any other Energy companies/ tariffs where you can still pay monthly? Thank you.
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To Fix or not to Fix?
Hi I am about to come off a 1year fix with Octopus (Im now within the 49 days fee free exit), just after the price cap rise unfortunately, and im looking at what tariff I should go to next. I'm usually someone who will FIX, however i think i made a mistake to fix for the last year. My Octopus options are below. I am very…
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Scottish Power Old Non Smart Meter Replacement Question.
I have resisted getting a Smart Electricity Meter installed. Last week a man from Scottish Power came out to do a equipment check and said we must get a replacement meter as our non smart one is now old. It must be a least 30 year old by my guess. He asked me how I did my meter reading and I told him I write the readings…
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Octopus vs Ovo, which one is going to make more sense?
We have an EV we’ve just bought although unlikely to do significant mileage as no commute but will be able to schedule charging overnight. We have an air source heat pump, large 4 bed house, electric only, reasonable insulation, so we manage on relatively low demand usually around 2000kwh a year heating, normally would run…
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How can I ascertain if my property has a soakaway
How can I ascertain if my property, where I have live for 3 years, has a soakaway. I am led to believe that if I do have one I can get a discount in my water bill
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Energy Co bungled bill, now large debt
This is sooo weird, I don't know what discussion title to use ... LONG post I moved into a property in March 2022, and continued with the existing energy dual fuel supplier (let's call it EC). I paid my bills by direct debit and this continued until March 2023. They sent me a bill and the bill was paid from my bank…
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