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British Gas Home Care Cover - Service
I realise I left it late to book my service, I was putting it off as my dog hasn't been well and I've just been overwhelmed... ...but I booked today and it's going to be 6 months before my boiler and cooker will be serviced! I was expecting a couple or a few months but 6! I don't know maybe thats too be expected? I had a…
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Stick or Twist Calculator on MSE? Tracker?
Hi all I am a relatively low energy user. I am wondering if this 12 month tracker from EDF is worth considering? Estimated cost£104/mth£1,249/yrTariff typeVariableuntil 30 Sep 2025Savings £50/yr (-4%)Early exit fee £50Cashback £0 Thanks
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Is my fix offer savings meaningful?
Got this through from octopus however unsure if its worth doing at all, but I dont really understand it any input would be great. on fleixilbe my ⚡ ElectricityDaily standing charge 66.26p /dayUnit rate 23.51p /kWhEarly exit fee£0 🔥 GasDaily standing charge 29.67p /dayUnit rate 6.21p /kWhEarly exit fee£0 On the 15 month fix…
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Octopus Energy Simply Ripping Customers Off
Sounds like an aggressive title, but it's true. I've been with Octopus Energy for about 5 years now and every year without fail, I have to request a refund of overpayment to the tune of around £700 each time. Over the last 5 years I've complained about this and been given all sorts of spurious reasons why they overcharged…
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Do I need to action this? Help
Hi All, I have recently moved house, I transferred my supplier E.on Next from my old property to my new property and took out a new 12 month fix. However, I have received a letter in the post on the day of our move from OVO energy saying we're your new energy supplier. Is this letter from OVO just a standard letter from…
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Changing to smart meters, just a heads up
My sibling changed his meters, gas and electricity, 2 months ago. The IHD was not initially activated and he had to chase the supplier. They eventually sent an engineer out - and activated one electric but said gas will start "displaying in an hour or so". It never did, even when the IHD is placed right next to the meters…
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EON - Advice sought please!
Hi all, I'm hoping for some advice if you have the time. I'll try and explain my issue clearly. I'm with EON. I've been put on a zero payment for past 6 months as my financial situation is dire. I'm aware the debt is still there and building, and am trying to do my best to get back on my feet and deal with it, too. I got a…
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Octopus Smart Meter and MEM consumer units
Background: All electric flat with E7 heating and DHW. Built ca. 2000 Teleswitched complex meter with 4 readings and 2 MPANs. 2 of 4 are legacy unused boost circuit. Three fuseboards. Octopus have contacted re my meter upgrade and highlighted that their smart meter technology is prone to tripping this kind of fusebox. I am…
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Switching electricity suppliers and then being offered a deal by your previous supplier
I have recently switched from British Gas to Octopus for electricity. Within a couple of days of the switch taking place I received a call from British Gas saying that they didn't want to lose me as a customer and they are offering me a deal on NOT charging for the current standing day rate for 12 months, I asked them to…
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In fixed energy deal until mid winter
Read lots about switching energy supplier to get good fix before energy price increase but what’s best option if already tied into an expensive deal until February 2025? Is it advisable to pay early exit fees to get good deal now or wait until contract runs out end of February, then pay variable until better rates offered…
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Smart Export Guarantee on larger domestic systems
I am contemplating having solar installed on my home. We have a large roof (bungalow) which is SE and SW facing, are of the gas grid, and heat using storage heaters. As we are likely to be heavy users of electricity (calculated ~15,000 kW/year based on previous owners bills, though he did have an EV so I have already taken…
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confused by switching options
Hi All, I'm currently on the variable tariff with EDF and I've had a look at options to switch to a gas / electric fixed tariff, but the EDF Ensure option is the only big name supplier coming up as less than what I currently pay, and I don't think it will be any different once the prices go up in October. It's saying it…
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British Gas not fulfilling retention incentive
I wonder if I am an exception or if other people have had the same problem. When I was switching to another energy provider, I was called by a British Gas agent, who promised me £175 credit if I remained with them after 3 months. I did, and this happened 9 months ago, but the credit was never paid. I have now been chasing…
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Solar Power not Being Used
We had 11 solar panels giving up to 4Kwh and an inverter fitted (no battery) on 31/7. We have just received our latest electricity bill for August and it says that we have used the same amount of power from the grid as tin July when we had no solar panels. We started using the dishwasher and washing machine during daylight…
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British Gas Threatening Legal Action - Note The Property Used No Energy From British Gas Whatsoever
This is quite a complex issue so forgive what will probably be a long explanation. However, British Gas are now threatening legal action if I don't pay them approx £200. I was one of two tenants in a property for one year across 2022 and 2023 - everything went through a letting agent rather than directly with the landlord.…
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Octopus fixed tarrif, do I need a smart meter?
I had an email about the offer of a fixed tarrif. I have emailed but they are closed now until Monday, I worry I may miss the deal. Does anyone know where it will show me if I will need a smart meter? I want to avoid one if I can fit a number of reasons. Thank you
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Scottish Power mysterious meter
Hi, we are in a surreal situation * We bought a semi detached house over a year ago which was part of a much larger estate but we couldn't locate the meter * Previous owner sent the change of tenancy of this mysterious meter, we refused to sign because we didn't know the location and we found out it was on a Business…
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Are old-style Economy 7 meters being withdrawn?
I have been on Economy 7 for nearly 4 decades, with an ancient meter giving readings for Low and Normal. The meter is wired to a separate timeclock which I assume controls the switchover. ALL of my electrical appliances are on low rate at night, not just night store and immersion heaters. Over the years it has saved me a…
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Energy company demanding new meter
I got one of these letters https://forums.moneysavingexpert.com/discussion/6401140/smart-meters-e-on-sneaky-new-end-of-meter-life-tactic/p1 They later denied it but I moved supplier. Anybody else been forced onto a smart meter? I heard you can ask for evidence to say it’s not working
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Must energy providers provide breakdown of charges?
Hello Everyone! I've recently read on one of my electricity bills that there are 'charges' applied by my energy provider but it doesn't explain what it is. It's resulted in a charge of over £200 and goes without explanation as to why they did it. Given that it's direct debit payments as well. Don't energy providers have to…
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