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OutFoxtheMarket website

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Brie
Brie Posts: 14,631 Ambassador
Part of the Furniture 10,000 Posts Photogenic Name Dropper
Has anyone else tried to access the new and (supposedly??) improved website with the name change to OutFox Energy?

I can't get in at all.  

Coincidentally I was just trying to do this to report my meter readings when I got a call from some chap who knew my address and knew my energy provider and said that OutFox had asked his company to contact me about something.  Between a heavy accent and my bad hearing he seemed to be asking if I was problems with my "energy blurk".  Is anyone else having problems with their energy blurk???
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Comments

  • artyboy
    artyboy Posts: 1,594 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I'm in, but not having any joy when trying to switch tariff - it's just showing me the details of my current one. Will try and get in touch with them later...
  • JGB1955
    JGB1955 Posts: 3,847 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    I haven't had a problem logging in but notice that an option to switch tariff was available yesterday, but not today!
    #2 Saving for Christmas 2024 - £1 a day challenge. £325 of £366
  • Notepad_Phil
    Notepad_Phil Posts: 1,551 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    edited 18 June at 4:37PM
    Just tried on Chrome and I can get in and it would allow me to switch tariff if I wanted to. Problems I have had is that the 'Keep me logged in' doesn't work and I get logged out after a few minutes of inactivity, I can't copy any of the text on any of the pages, and finally I wanted to change my password but the old password contained a character that the new system did not like so it kept saying invalid password when I typed it in on the 'change password' screen (but it had allowed me to login with that password).
  • f0xh0les
    f0xh0les Posts: 7,607 Forumite
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Photogenic
    I can't get in either. Will not accept my password. Tried to request password change, the clicky button doesn't work in any browser, and when you cut and paste the nonsense they have sent you, it comes up as 'too short'. 
    Don't you just love it when they improve something? 
    Embarrassingly amateur, but I will deal with it when I need to submit my readings at the start of next month. 
    They  might have sorted it out by then. 
    Don't worry, it is not just you.  Would not like to be the lady on the phone line today!
    4/10/22One Year Mortgage Free Yay!
    NSTurtle # 55 🐢 🐢 🐢 🐢 🐢 🐢🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢🐢🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 🐢 No Turtle gets left behind.[/b]
    ******PROUD MEMBER OF THE TOFU EATING COALITION OF CHAOS !!!******
  • inspectorperez
    inspectorperez Posts: 893 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Typical. The day I'm supposed to provide opening readings following account switch!

    It's been down all morning.
  • RelievedSheff
    RelievedSheff Posts: 12,691 Forumite
    10,000 Posts Sixth Anniversary Name Dropper Photogenic
    I can get in and everything seems to be working as it should.
  • inspectorperez
    inspectorperez Posts: 893 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    I can get in and everything seems to be working as it should.

    Numerous customers on Facebook reporting difficulties this morning.

    I've tried different browsers on my desktop as well as mobile phone app.

    Times out at every attempt.
  • duckson
    duckson Posts: 75 Forumite
    Fifth Anniversary 10 Posts
    New customer as of yesterday and I’m able to login but meter readings page just times out. 
    Cheers, Stu
  • HillStreetBlues
    HillStreetBlues Posts: 6,050 Forumite
    1,000 Posts Third Anniversary Homepage Hero Photogenic
    Tried to get a quote, but page just hangs.
    Let's Be Careful Out There
  • saucer
    saucer Posts: 500 Forumite
    Part of the Furniture 100 Posts Name Dropper
    edited 20 June at 9:22AM
    I sent an email complaining about the reminder emails and they emailed me for readings
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