My Outfox Energy dashboard has no MSE Energy club dual fuel offers. Actually it has no offers at all

topcat638

I am coming to the end of my fixed energy deal with Outfox Energy. I compared my energy tariff on the Energy club site and it tells me stick with Outfox who have the best deals
So I log into my dashboard which has every bit of account info except the option to join a new fix rate deal.
If I follow the Energy club link it takes me to the Outfox front page, asks me to put in my postcode for a quote and when I give number of address then says "oops your already a customer". So a closed loop that means you cant really do anything.
Anyone else have this issue.
Of course will get on the chat on Monday but wondered if this was a glitch form the changeover from Outfox the market to being Outfox Energy?

topcat638

Well I am answering my own forum enquiry. I downloaded the Outfox app. In the section for Energy Plans there was a comment at the bottom say "Your renewal window is currently open. Please refer to your renewal email to renew your tariff"
So I had a search in my Inbox and yes there was a renewal email that I missed with a link to the tariffs on offer. Seems silly you cant just do it on the Dashboard or App directly. Hope this helps someone else

debitcardmayhem

Outfox the inbox 😎

JGB1955

I didn't even know, until your post, that Outfox has an app - good to know!  Thanks

hareng

JGB1955 said:

I didn't even know, until your post, that Outfox has an app - good to know!  Thanks

Been out years, theyve recently renewed it with a few bugs. Only use it 30% of the time to submit meter readings, the other 70% done on pc.