Energy

L&G 470 smart meter fitted by Eon.Next a few years back. Have been with Octopus for about 18 months now. Last automated bill in July was just for gas, which alerted me to a possible problem with the electricity meter. Took a manual reading, and submitted it straight away (triggering a bill).Have emailed and telephoned…

An engineer advised today that our redundant electricity meter, which I religious send zero readings for each month, still incurs a standing charge. The utility company accepts that it and its predecessors have been aware of this for more than ten years (with monthly reminders) and have offered no advice, just taken the…

My MIL is seriously sight impaired and on the priority register. Her supplier is Sainsbury's (EON-Next). She has not had her (dumb) electricity meter read for 500 days. She has had estimated readings and has paid a monthly direct debit. EON have been told on multiple occasions that she lives alone, is unable to read the…

After a little advice re our electric bill, with Octopus. For context, we moved in November 2023, the previous owner of the house was with Octopus, and we chose to stay with them. (There is a sticker on our meter saying they fitted our meter Jan 2021.). When we moved in my partner rang to sort out the gas and electric,…

Can anyone please offer some advice on the type of smart meter that would be suitable for my property which is an apartment, my meter is located inside a communal cupboard along side other residents meters so room is limited for wiring. I am looking to have one that supports tou tariffs, I already have a multi rate meter…

hi all, question for anyone on edf normally i allow the smart side of the meter to send my readings on both gas and electric and both gas and electric are always on the same bill but today i have received my bill, and no gas section on the bill should i send a actual reading to generate a gas bill or leave it to be added…

Hi all BG have been using incorrect estimated meter readings to generate a bill, as in my old analog gas meter reads 445670 however BG have been using 04456.0 this has been going on for over a year obviously if I tell them them this would make my bill in the region of £40,000 any suggestions how to resolve this thanks 

Hi, I will be working from home from mid September and am due to renew my energy supplier contract at the start of the month. I'm conscious my daytime consumption will significantly increase. Does anyone have any advice on which suppliers are best for home workers? Many thanks

Hi Everyone Has anyone else had issues having new smart meter installed due to the Radio Teleswitch Service cancellation? Just for back ground; Octopus Energy installed new smart meter on the 21st October 2024, supposedly for duel tariff Economy 7. The engineer only rewired the main meters for single tariff, meaning the…

Hi all! At the start of July I had my electric PAYG meter stop working and when the enginer came out he swapped both that and my gas over to a more modern system. since then I have been on the phone to them at least once a week with multiple failed call outs also trying to get this fixed as my gas is no longer topping up…

This discussion was created from comments split from: Fischer Storage Heaters.

Hi all, I am looking at getting Octopus to install a smart meter and was querying if it would be worth moving from E7 to a regular tariff. 4 bed detached property. We have had many years on E7 - £173 per month with Octopus. We have a hot water cylinder tank which is programmed to heat up during the night - the tank powers…

Hi, We have vaillant eco tech plus condensing bioler with a hot water cylendir. Max operating temp for heating is 68 degree. Last night heating was on at full temp for 4 hours and it used 4 cubic meter of gas (£2.81 cost). I have seen lots online that condencing bioler can be more effcient if used on proper temp. My…

If you're one of its 80,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Rebel Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.

Hi all, I've been with Octopus Energy for 2 years and in May 2025 my account received an unexpected credit of roughly £900 through a bunch of 'reversed account charges' in random amounts. I emailed Octopus to let them know because there's no reason I can see why I was credited this and provided pictures of my gas meter to…

I have had problems with bill payments to outfox the market. I had solar panels fitted to my property in 2024. Whilst I would have expected not to need electricity from the grid from that point, I was told that I would realistically need maybe 15% usage from the grid, and mainly during winter due to shorter days. I…

Does anyone have a problem finding their historic meter reads on the Octopus website? I scroll to the bottom and select view meter reading history and don't get any displayed except half hourly energy usuage which is not the same. I've tried on various tech setups and it's the same. I notice they are visible if I use the…

New smart meter installed 2 weeks ago. The IHD / monitor is working, although the gas tariff is still not showing the 1st Oct price increase, The British Gas app isnt showing any usage data, which I think isnt just me and their usage app data hasnt worked for a while. The Bright app works but it isnt showing any gas usage.…

Hi All - Its no suprise I am having an absolute nightmare with Scottish Power - I will explain all in one hit and would love some feedback / guidance as I have had enough now. - Back in 2018 I moved into my property which was a brand new build house I was the first owner. The Electric meter was a smart meter the gas was a…

I've looked through the forum and seen some threads about this but cant find where my questions are answered. Sorry if they are - bit overwhelmed and angry atm. So Octopus have just told us they're dropping our export rate from 15p/unit to 4.1p/unit from this september. Yes, they said it'll be a 'variable rate' but you…