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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Outfox The Market tariff soup
MSE is highlighting OTM's tariff: Outfox the Price Cap (Oct 24) Fix'd Dual v2.0 However, when as an existing customer I contacted them only days ago regarding switching, they only quoted me Outfox the Price Cap (Oct 24) Fix'd Dual v1.0 Can anyone tell me whether they're trying to avoid giving full information? I believe…
Bills from British Gas even though I’m not a customer
In the flat I rented for the last three years, I was a customer of Bulb (same as previous tenants) then moved to Octopus. We have electricity pre-payment meters. This year British Gas started sending bills for gas and electricity addressed to my name and my address but without the flat number. They even sent a threatening…
How much is your electric bill
We heat our home with a wood pellet boiler and have no gas supply. We are two pensioners who use electric for cooking, lighting and appliances. We rarely use fast food, preferring to cook from scratch for our main meal. I only use the washing machine once a week and we only put lights on in the evening, one room only. We…
Tried getting reading - Meter updated so no R02 rate, and no way to enter reading online. Octopus
I'm with Octopus (transitioned from Bulb)... With manual Gas meter and Digital Electricity meter (Economy 7). Tried taking reading before the weekend as advised, but Electric one no longer showing R02 (Night) Rate... Tarriff changed to "Octo FIX" on LCD after cycling through the "6" display. Seems like meter update has…
Should I submit my EDF meter readings now or wait until mid-October?
Hi all… Just a quick question I’m with EDF & send in meter readings round about the middle of each month I know the price cap starts tomorrow October 1st …. So I’ve took the readings for gas & electric do I submit them now and await the new bill middle of October or would I get a bill straight away …. Hope this makes…
British Gas Tariffs
Hi My contract has ended with BG. They have offered me their V40 tariff. However,using Uswitch as recommended on here,is suggesting V16. Can anyone advise? Thanks
Benefit of a 2 year fix
I'm looking at various fixes via the MSE Cheap Energy Club. I can get some which fix at, give or take, the current price cap for 12 months. But, I can get 24 months fixed with Outfox The Market for an estimated £63 extra per year, with £200 exit fees. So, I would pay £63 more in the next 12 months than I need to. But, in…
If I sign up with eon today do I beat the Oct price rise
My partner has been paying by pay and go for gas and elec for some time with Eon. So we phoned them today and changed it to both our names and I want to pay direct debit. I did this and went with nextfix v27 but they said it will take five days to switch over, so I don’t seem to be beating the October price rise even…
Warning - Money Expert Gas/Electricity Utility Switching Door to Door (again)
My elderly parents in their 80s were cold called by someone from Money Expert to have a free energy check. Apparently thought it was part of MSE so I'm not sure if that was part of the sales pitch or just the word association. They'd been told they could save £800 pa which seems ridiculous in the current climate.…
Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
EDF. Smart meter
EDF have been hassling me for some time to fit a smart meter, and now I can save £40 odd a month on both my gas and electricity. Interestingly, not the £149 mentioned on Martin's latest update.But I hear alsorts of stories re problems with them. If I go ahead with them, and have issues, will I ever have an issue with…
Variable tariff price estimate
I'm considering switching to a fixed tariff before the price cap increase tomorrow (Oct 1st). The annual estimate, if I stay on my variable tariff (SoEnergy - soFlex), is £1672. The fixed price estimate is £1820. Is the variable tariff estimate based on the current price cap or does it take into account potential price cap…
Octopus October 2024
I’ve joined Octopus recently and now have just moved to there fixed rate Sept 2024 they have sent me a email to my question of the new rate I’m going to pay Electricity Unit rate = 21.90p/kWh Standing charge = 69.14p/day Gas Unit rate = 5.60p/kWh Standing charge = 29.52p/day can anyone help have I done the right thing as I…
No bill since smart meter installation
My tariff ran out in July and I was required to have smart meter fitted with the new EDF tariff. My DD went up and they have been taken on time, I had a look on the website and I have not had a bill since the installation and the readings are showing as zero on the site. I have been taking my own readings but there does…
Best tariff for those without smart meter.
I do not have a smart meter and do not want one as it appears there are many issues with them. Not the least that power can be turned off remotely! Please could you list companies that offer good rates for those like me?
British Gas electric daily standing charge 25.15p? Is this correct?
Hi. I did the comparison today and on the British Gas website they have Fixed Tariff 12M v16 which seems to have 25.15p daily standing charge and 25.406p kWh charge. Is this a mistake? Everywhere else it’s over 50p a day standing charge charge. When I went on Uswitch the same tariff showed 49.311p daily charge. It’s the…
EDF smart meter repair
I'm currently waiting for EDF to repair the communications hub on my electricity smart meter. They've given me a couple uturns for the time being as they keep saying there aren't any appointments available. It now looks like I'll have to book an emergency appointment when my credit runs out. Has any one else ben in this…
Great British Insulation Scheme - eligibility criteria
Hello all, We applied via the Great British Insulation Scheme and was surprised that were might be eligible for some funding and so continued with the application. Our supplier is EDF Energy. I had a call today from the local supplier doing the installation and they asked me these questions right from the start: Do you…
MSE News: Winter Fuel Payments could be reinstated for all pensioners if legal challenge succeeds
Millions of pensioners could see their Winter Fuel Payments reinstated this winter as a charity has launched legal proceedings against the UK Government, aiming to reverse its decision to restrict the payments to those on certain benefits. But it's still very early days and there are no guarantees. Read the full story:…
Old Boiler making a chirping noise - what does it mean?
I have an old Ideal WLX CF40 boiler. It probably should have been replaced years ago but following ill health and redundancy I have not managed to do it. But it has always been reliable. Now there is a chirping sound coming from the boiler and I have no idea what it means. Can anyone tell me what this means? Is it safe to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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