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Outfox energy website outage 27.08.25

topcat638
topcat638 Posts: 10 Forumite
Part of the Furniture First Post Combo Breaker
Anyone else experiencing denial of access to Outfox Energy this morning

I logged in once and the account data would not update.

I logged out and since then have not actually been able to log in with a "Request Timed Out" message

Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my turn the chat just ended without anyone addressing the question.

Cant seem to find any news on the site being hacked and the company name of Outfox energy doesnt bring anything up on sites that check for outages
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Comments

  • debitcardmayhem
    debitcardmayhem Posts: 12,848 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Probably a hitch, give it time
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • JGB1955
    JGB1955 Posts: 3,878 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    I was able to submit my meter readings (on the app) with no problem at 08:00 today.  However.... both the app and website are now 'hanging'.
    #2 Saving for Christmas 2024 - £1 a day challenge. £325 of £366
  • lucevdw
    lucevdw Posts: 11 Forumite
    Part of the Furniture Name Dropper First Post Combo Breaker
    topcat638 said:
    Anyone else experiencing denial of access to Outfox Energy this morning
    Yes, same here. Maybe it's their new website design.  Perhaps they cut bandwidth for customer sign ons just when they sent out a load of new bills.  Hopefully they will realise and sort it out in a bit.  I'll try again later.
  • Yes I’m getting the same ‘Request timed out’ message on the app and when logging in through the website. Gave up on the phone after getting cut off. I’m in the middle of switching to Outfox so not filling me with confidence!
  • Yep, same here
  • tzb27
    tzb27 Posts: 183 Forumite
    Part of the Furniture 100 Posts Combo Breaker I've been Money Tipped!
    Yes, same here.
  • topcat638
    topcat638 Posts: 10 Forumite
    Part of the Furniture First Post Combo Breaker
    Access to webpage seems to be working again. I think I preferred the old setup. Less was more.
  • squirrelpie
    squirrelpie Posts: 1,405 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    topcat638 said:
    Access to webpage seems to be working again. I think I preferred the old setup. Less was more.
    Not for me it isn't. It first tells me there's a new web pageand asks me to reload, which I do. It then shows me the same page again, and when I ask for a quote it just sits with a revolving white circle on a purple background. I emailed them and they say they take up to ten days to reply. So I'm pretty sure I won't be doing business with them!
  • spot1034
    spot1034 Posts: 942 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Possibly crashed due to high traffic after price cap announcement? 
  • It came back very slowly - I was changing my tariff and it timed out again, but I did get a "new tariff" email, so it just seems under a lot of strain - the "Lewis Effect" 😜
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