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Outfox energy website outage 27.08.25
Anyone else experiencing denial of access to Outfox Energy this morning
I logged in once and the account data would not update.
I logged out and since then have not actually been able to log in with a "Request Timed Out" message
Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my turn the chat just ended without anyone addressing the question.
Cant seem to find any news on the site being hacked and the company name of Outfox energy doesnt bring anything up on sites that check for outages
I logged in once and the account data would not update.
I logged out and since then have not actually been able to log in with a "Request Timed Out" message
Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my turn the chat just ended without anyone addressing the question.
Cant seem to find any news on the site being hacked and the company name of Outfox energy doesnt bring anything up on sites that check for outages
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Comments
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Probably a hitch, give it time4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0
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I was able to submit my meter readings (on the app) with no problem at 08:00 today. However.... both the app and website are now 'hanging'.#2 Saving for Christmas 2024 - £1 a day challenge. £325 of £3660
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topcat638 said:Anyone else experiencing denial of access to Outfox Energy this morning0
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Yes I’m getting the same ‘Request timed out’ message on the app and when logging in through the website. Gave up on the phone after getting cut off. I’m in the middle of switching to Outfox so not filling me with confidence!
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Yep, same here0
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Yes, same here.0
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Access to webpage seems to be working again. I think I preferred the old setup. Less was more.0
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topcat638 said:Access to webpage seems to be working again. I think I preferred the old setup. Less was more.
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Possibly crashed due to high traffic after price cap announcement?1
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It came back very slowly - I was changing my tariff and it timed out again, but I did get a "new tariff" email, so it just seems under a lot of strain - the "Lewis Effect" 😜1
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