-
Ovo power move flex for charge anytime (EV charging)
Ovo power flex for charge anytime rewards you for leaving your car plugged in to the charger, enabling Ovo to schedule your charge when it wants, this is over and above Ovo charge anytime where you plug in and Ovo schedules the charging. It also isn’t linked to Ovo power move that rewards you for increasing or decreasing…
-
Heat Network metering
I live in a block of sixty flats where heating is provided by a VRF heat network. We receive bills monthly showing our (supposed) monthly usage. Because this is VRF, the metering is virtual rather than by a physical meter that we can read. We have to assume the system is correct (it has been checked recently by a…
-
Octopus Complaints?
I have a very serious issue that I will go into, but I just wanted to first quickly ask if anyone please has a number or e-mail address for someone at Octopus who isn't one of their absolutely useless customer service team? Thank you.
-
Boiler and tank?
Hello, I am in process of buying a 3 bed/1 bathroom house, I believe built in late 1980s There is a boiler in kitchen, 18 months old However, looking around upstairs, there was also a water tank in a cupboard, which I didn't expect. Can anyone explain this system? Many thanks
-
Really?
I know I have overfilled the kettle when the water won't fit in my coffee mug & flows over onto the work top. Do they really think we are totally stupid? At least it is not Albert making a cuppa. I am currently listening to the radio - I suppose a SM would be warning me it is using energy. Oh dear - I hadn't realised.…
-
Dehumidifier Advice
Hi All, I recently purchased a Meaco 25L Arete One dehumidifier and its really impressed me how effective it is and how quick clothes dry since we've had it. We keep in downstairs in the room where we sometimes hang clothes to dry on a rack. I have a 4 bedroom semi, and I'm thinking of buying another one to keep on the…
-
Octopus LCS contact - anyone else? *Resolved*
Morning all. I have this morning had a text from LCS - who are a debt recovery company - asking for me to contact them about my octopus account. It appears to be genuinely from LCS - I have already checked that. The Client Reference it quotes looks a little like an Octopus account number but isn't mine - and indeed the…
-
British Gas withholding account balance
Hello! I recently switched energy suppliers in August from British Gas to octopus due to getting a EV. The switch happened the 21st of August. The final meter readings were supplied and the final bill was generated dated 2nd of September. British Gas now holds nearly £300 of our credit which they are saying they can not…
-
E.ON not notifying late father of cheaper tariff
Hello MSE forumites, My father sadly passed away earlier in the year and my wife and I, in sorting out the transfer of utilities to myself, noticed that he had been on an E.ON standard variable tariff for many years. This is despite him having a 2nd Economy 7 meter hooked up to a timer and his storage heaters, which were…
-
OVO Energy complaints team not contacting me back
Hello. I have been contacting OVO energy from months on behalf of my father. The energy bill was super high for a property of my fathers which has been lying empty for months at the beginning of the year. I took photographic evidence of the meters and they have advised that the high price was a result of the change of…
-
When is it cheaper/ best to heat a hot water tank?
Have a gas boiler that gives heating and hot water. Was wondering if anyone knows if it is cheaper / more efficient to run it for hot water over night, when have a cheaper tariff or when the heating is on, as the boiler is already working? Or does it not make any difference whatsoever?
-
Scottish & Southern Electricity Networks
For the past for the past few years I have been receiving texts from SSEN saying that I can get help and support when I most need it most during power cuts.This years came in the form of a letter asking me to update my details either by email or by phone. Tried phone first but out of 3choices given there was none offering…
-
Wrong address on energy quote websites
Does anyone know how EDF, octopus and eon can remove an incorrect address from their quote website. The companies don't know how to remove it or are reluctant to contact the website team. Royal mail, ecoes and xoserve are all correct and do not contain the wrong address. Does anyone know where the address data comes from…
-
Which companies allow online topups ?
Hi, I have a meter that you would normally go to the shop and top up a key or card. Since I am with British Gas, I don't need to do that and I top up online instead which shows up on the little electronic meter I keep indoors, for gas and leccy. But want to change company. I need to know who else does online top ups. I…
-
I Do Not Want A Smart-Meter,Can E.ON Next Force It?
I am currently an E.ON Next dual-energy customer but I have no gas usage as National Grid at my own request disconnected the gas meter from the gas supply. Now I am getting hassled by E.ON Next that the gas meter has reached its end of life which seems a bit odd seeing I have had no gas going through that meter for nigh on…
-
Octopus misleading 'Your fixed tariff is ending' emails August 2024
On 23 August 2024 Ofgem announced the new price cap prices effective 1 October 2024. MoneySavingExpert started showing these almost the same day (and updated articles is later August). Yet Octopus sent me an invite to signup for Octopus 12M Fixed tariff, saying that my current fixed tariff ends 15 October. They've mislead…
-
Warm home discount with new supplier
We have recently moved from Eon to British Gas. We enquired about WHD, which we got with Eon as we are on Pension Credit. BG say we would get it automatically if we were their customer on 11 August. As we didn’t move until the end of September, we were told we would have to apply again. Unfortunately, the application for…
-
Money Moral Dilemma: Should I ask my friend to pay for charging his electric vehicle at our house?
This week's MoneySaver who wants advice asks... My house has an electric vehicle (EV) charger, but I don't have an EV. A friend came to visit and asked if he could charge his EV as it hadn't charged properly overnight, and I was glad to help. When he left he didn't offer to pay for the electricity he'd used, and I was too…
-
British Gas - No Bills since May !
I have had many issues with British gas since joining . We transferred from EDF ( only due to them at the time not having avaliabilty on the EV tarriff ) . They managed to do something to our Smets1 meter which resulted in nothing working , they had to come out and replace it ( was required for EV charging ) . Had customer…
-
British Gas - charging but no gas and no meter
Felt the need to share! :) So my parents inherited British Gas as their supplier when they moved into a retirement village and I have POA (LPA) for them both. Long story short, no gas appliances (all electric inc heating) at property but the freeholder/trust that runs the site (parents have leasehold) said we were…
For questions about water supply to your home.
4.2K discussions
27.9K comments
Most recent: Severn Trent 2025 price rises by Robin9
Today at 12:19PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.