Tomato Energy - is it going to fold

4980

Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM. 

la531983

Whats the point of jumping ship early, given you more than likely get moved to a Supplier of Last Resort who will likely charge you more than you pay now?

masonic

There is a dedicated thread here: https://forums.moneysavingexpert.com/discussion/6549717/tomato-energy-electric-only-supplier-too-good-to-be-true

The main question that may help you decide is has your billing been reliable to date with no billing gaps? If so, then there should be no nasty surprises, just a potential period of time on a SVT-like tariff, with some time before you could escape elsewhere. If not, then it may be better to settle the account early and avoid missing period being billed by SOLR.

Obviously if you can find a tariff that is as cheap or almost as cheap and want to avoid a period paying more, you could jump ship now. I've actually saved money moving from TE Lifestyle to Agile Octopus, but YMMV.

GlencairnTerrier90210

I’ve been a customer of Tomato Energy since the 7th March 2025 and have not had a bill from them during this time.  I have not had any payments taken by Direct Debit and have been unable to enter meter readings on the MyWatts website since May.  Every time I contact them they say they are passing it to the billing department.  I'm starting to feel uncomfortable, anyone else in the same situation?

bob2302

masonic said:

t, then it may be better to settle the account early and avoid missing period being billed by SOLR.

Obviously if you can find a tariff that is as cheap or almost as cheap and want to avoid a period paying more, you could jump ship now. I've actually saved money moving from TE Lifestyle to Agile Octopus, but YMMV.

The last few months are the best of the year for Agile, but it could be much worse in a few weeks. It's not a great time to switch.

lohr500

If through battery storage and/or solar, you can get away without dipping into peak rate electricity, UW are still offering a bog standard economy 7 tariff with a very low off-peak rate. 

In my region (Yorkshire) I have just today locked in a fix to the end of August next year at 4.808p off-peak, 37.032p peak and with a s/c of 59.015p.

There is a £75 early exit fee but at 0.04808p off-peak I can't see me finding a better deal any time soon. 

The s/c is high, but with 99.9% of our 18,000 annual kWh usage on off-peak, I don't mind paying a bit more on the s/c to secure the 0.04808p off-peak rate for 12 months.

And being Eco 7, the off-peak is available for a full 7 hours, unlike many of the EV type tariffs which offer fewer hours off-peak.  

tlcgrantham

GlencairnTerrier90210 said:

I’ve been a customer of Tomato Energy since the 7th March 2025 and have not had a bill from them during this time.  I have not had any payments taken by Direct Debit and have been unable to enter meter readings on the MyWatts website since May.  Every time I contact them they say they are passing it to the billing department.  I'm starting to feel uncomfortable, anyone else in the same situation?

You’re right to feel uncomfortable. Tomato have to fulfill certain conditions imposed by the regulator by the end of this month or face further sanctions. Have you actually raised a complaint? If not then do so now.
       I’ve been with Tomato since last October on their Lifestyle tariff and very happy with everything working fine for me. 

      I left for Fuse last week not wanting to be on SOLR if they stop trading.

bagand96

Tomato back on the first page of the Energy forum! Thought I'd been missing something!

The future doesn't look rosy for them, it's true. Whether it's worth switching out or not now depends on your circumstances. 

If they're reading your meters properly and billing accurately then you have very little to lose by sticking with them. Even in the event of SoLR the worst case scenario is the last few days (or maybe last month) may get billed at standard rate rather than ToU as they might lose access to 30min reads. And you'll be shoved on a Standard Price cap tariff with a new supplier.

If you're a customer who's having billing issues or meter issues then it could get a little more messy. 

debitcardmayhem

lohr500 said:

If through battery storage and/or solar, you can get away without dipping into peak rate electricity, UW are still offering a bog standard economy 7 tariff with a very low off-peak rate. 

In my region (Yorkshire) I have just today locked in a fix to the end of August next year at 0.04808p off-peak, 37.032p peak and with a s/c of 59.015p.

There is a £75 early exit fee but at 0.04808p off-peak I can't see me finding a better deal any time soon. 

The s/c is high, but with 99.9% of our 18,000 annual kWh usage on off-peak, I don't mind paying a bit more on the s/c to secure the 0.04808p off-peak rate for 12 months.

And being Eco 7, the off-peak is available for a full 7 hours, unlike many of the EV type tariffs which offer fewer hours off-peak.  

Surely not less than 1/20 of a penny off peak

lohr500

debitcardmayhem said:

lohr500 said:

If through battery storage and/or solar, you can get away without dipping into peak rate electricity, UW are still offering a bog standard economy 7 tariff with a very low off-peak rate. 

In my region (Yorkshire) I have just today locked in a fix to the end of August next year at 0.04808p off-peak, 37.032p peak and with a s/c of 59.015p.

There is a £75 early exit fee but at 0.04808p off-peak I can't see me finding a better deal any time soon. 

The s/c is high, but with 99.9% of our 18,000 annual kWh usage on off-peak, I don't mind paying a bit more on the s/c to secure the 0.04808p off-peak rate for 12 months.

And being Eco 7, the off-peak is available for a full 7 hours, unlike many of the EV type tariffs which offer fewer hours off-peak.  

Surely not less than 1/20 of a penny off peak

Sorry. My bad!!!  Will correct the post. I still think it's a bargain at 4.808p per kWh.

masonic

bob2302 said:

masonic said:

t, then it may be better to settle the account early and avoid missing period being billed by SOLR.

Obviously if you can find a tariff that is as cheap or almost as cheap and want to avoid a period paying more, you could jump ship now. I've actually saved money moving from TE Lifestyle to Agile Octopus, but YMMV.

The last few months are the best of the year for Agile, but it could be much worse in a few weeks. It's not a great time to switch.

This thread is a month and a half old. And you've taken my comment out of context. Despite all that, I don't agree that Agile tends to be more expensive in the weeks following the end of August. This is a period where wind can pick up and can give some very nice pricing. There were more price plunges in September and October last year than there have been this July and August.

If someone isn't being billed and their usage data is missing, then a nasty surprise could be ahead of them. In that situation I would be reluctant to do nothing and hope for the best.