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Problems changing to Outfox. Just me?
My BG electricity fixed rate ending. Tried to change to Outfox this week. Initial process easy but then sent a link to set up account. Password fields clickable but not the email field!! Tried downloading via a different route and using tablet, phone etc. Same problem.
Tried to contact for support Phone line busy and call terminated at their end. Email says will reply at some point. BG reach out to me and after a very nice chat with a real person in retentions I get a one off discount which only leaves me £4 month worse off than Outfox. Decide not worth hassle of moving for that amount
Tried to contact for support Phone line busy and call terminated at their end. Email says will reply at some point. BG reach out to me and after a very nice chat with a real person in retentions I get a one off discount which only leaves me £4 month worse off than Outfox. Decide not worth hassle of moving for that amount
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I wonder if you tried to switch, just when Outfox were temporarily having website / system problems...
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