British Gas Collective Nov26

stephie55

When I go through the link from the MSE email I have to complete a form as though I am a new BG customer and set up a new direct debit.  If this deal is available to current BG customers why do I need to set up a new direct debit? And if I do complete a new direct debit form will my current credit with BG show on this new account?

HHUK

I've just done this switch (as an existing BG customer) and also had to complete a new direct debit instruction. The reference number on the new mandate is different from that on the previous one. My existing British Gas account number remains unchanged, so I am confident the credit balance currently on the account is safe.