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Energy tariff after death
My father died in December and we paid a final bill at the time. His house has been empty for 8 months and the final bill for this is £470. Just thought this was quite excessive but wondered if it’s put onto standard (high) tariff after death. Heating was set to come on briefly in winter months but other than that not much…
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IHD & Solar Panels with Battery.
Having a bit of a sunny day with my 8 year old 3.14Kw solar panels + 13 month old 9.9Kw batters system nicely charging. Smart Meter & IHD fitted with a no standing charge tariff 02/10/24. I have set the display to be on all the time today to see how the 2nd Gen Smart Meter/IHD looks, 0 to 250w with DAB radio on from 10am…
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Octopus support when loosing WFA
I contacted Octopus 10 days ago when I saw they were helping people loosing WFA They rang me on Wednesday this week and went through my income and expenditure took about 25 mins I was told a decision would be made within the week Today I received an email advising I had been awarded and credited to my account £100 plus a 6…
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Eon Next EV tariff over charging issue
I’ll try and keep this brief, but I need some guidance on what to do next On 14/7/23 I moved over to EON NEXT EV tariff and this is when the problems started From 14/7/23 to 3/10/23 I have been billed for 3602.7 KwH of electricity. However the meter readings from 14/7/23 to 6/10/23 confirm I have only used 1804 KwH of…
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EDF ensure Jul25
When will the Cheap Energy Club update the Unit rates for Oct 1st change? They keep banging on my 'about switching to a fix, but I cant use their site as my unit rates for 'EDF Ensure Jul25' tariff are still the July-October rates.
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Gas Company Ordering Me to Move Things with No Notice
Cadent have been relaying the pipes in our road all summer. The work's overrun massively because of a leak somewhere on our stretch (it's a long road). They've come and gone and all sorts. On Monday, they came back and told me that they'll need to replace the pipe into our house. Unfortunately, where the pipe comes in is…
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Utility Point - Barratt Smith Brown
We were customers of utility point November 2020 - March 2021. We never got any bills or any communication from the, at all, so we left. (we paid by monthly direct debit) September 2022 this collections company contacted my stating we owed money for our unpaid utility point account. I showed them all the payments we had…
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Octopus Go - billed for double my usage!
I have been on Octopus Go since October last year and for whatever reason my meter (Landis+Gyr E470 SMETS1) has seemingly been sending two readings every half-hour ever since switching, resulting in me being billed for basically double my actual usage. At present, by my calculations they will owe me around £500... I have…
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GBIS - Octopus Energy
I applied for the Great British Insulation Scheme and my application went from the Government website to Octopus Energy on 20th September 2023. I waited 10-days for a response as to Octopus receiving my application - no joy. It was 12th October 2023 before I received a response to my many emails, that informed me they did…
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has anyone used this heater?
hi guys the other bedroom has this heater and just wondering if anyone has used one? i was hoping its economical so i wont have to buy another one…
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Energy Meter casings/boxes
Hi all Hoping someone can offer a bit of experience or advice regarding an issue that's been annoying me for years. We've been in our property for almost 20 years and both external meter boxes have been in a poor state for most of that time. The boxes are sunk into the external walls and the meters sit on top of the casing…
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Is there a fair use requirement for dual rate tarrifs?
Hi! I'm on the British Gas EV Driver tarrif that has overnight rates of 7.9p/kWh and 25.1p/kWh at all other times. I'm charging my car as expected on the overnight rate only, but, I recently installed solar panels on the house with battery storage. My SEG tarrif (also from British Gas) sees me paid 15p/kWh for everything I…
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Octopus bill wording
The bills are wrongly worded for UK customers. The phraseology they use leads to confusion. How do you get them use the normal "credit" and "debt" instead of the balance phrase they use? I know its's a policy issue. If you provide a service to a country it's important to use the normal terms in that country. Octopus won't…
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EDF unable to fit smart meters. Can I insist on a fixed tariff?
On 2 occasions EDF have tried to fit smart meters at my house and both times have been unsuccessful. Electric meter was too large, gas too inaccessible. The last time engineer just laughed and said I'd not be able to get one fitted in the near future. I want to go on a fixed tariff but they all insist on smart meter…
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Scottish Power - appalling customer service
Scottish Power made an appointment to repair my smart meter on 30 August. They didn't turn up on the day, but rang up later to rebook the appointment, and they have now done the work. I thought I am entitled to £30 compensation for the missed appointment, which they have not paid? Also, £30 penalty, as they should have…
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Octopus refusing to install smart meter
Are Octopus or energy companies able to refuse to install a smart meter? Switched to octopus to get one of their smart tariffs. They attended twice to change gas meter to a smart one, first guy said wasn’t able to do himself. Next engineer said didn’t have the tools. Contacted octopus who advised they aren’t allowed to…
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Cheap fix - British Gas
I have just switched from British Gas 12M v16 to British Gas 12M v8. I am a British Gas customer and was advised today that I can switch to a different tariff with BG for free. I am very confused but is this correct? ie Is the v8 cheaper (switched to today) than the v16 (switched to last week)? And is it one of the current…
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Utility Point
Hi everyone, I hope someone can help me or point me in the right direction. I was with Utility Point for just over a year until May 2021 when moved homes. At this time, I was out of contract with Utility Point. I submitted my final readings to Utility Point over the phone and confirmed that I was moving out even supplying…
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British Gas - stay incentives (offers in writing)
I have an offer, in writing, from British Gas, as an incentive to stay with British Gas. However, after pursuing the considerable faff involved in attempting to switch from PAYG to direct debit, British Gas have now said: "No, sorry, that offer you have in writing is incorrect and British Gas can't switch you to direct…
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Dimplex DuoHeat electric storage heaters: variants, modern replacements and servicing
Hello, I've made efforts to scroll through the archives to see whether these questions have been asked previously, so apologies if they have and I didn't find them. 1) Has anyone replaced DuoHeats and if so did you find a notable improvement/difference in performance or running costs? I'm contemplating upgrading to Dimplex…
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