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I'm owed a refund. They insist I have to set up direct debit to receive it.
I moved house in November 24. I was with So Energy and received my final bill from them on 5th December. As I was in credit they sent me a refund on 18th December. This month I cancelled my direct debit with them, and they emailed insisting I set it back up. I explained that I'm no longer their customer and had settled my…
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Moving, where to start with utilities?
I hope that this is the correct board, it seemed the most likely candidate :) We hope to be moving home in the next couple of months. The house we are buying is/was a reposession and has had all utilities turned off. As soon as possible (waiting on exchange) we want to get things turned back on but don't know, really, how…
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Moving in. Existing supplier at new home is fixed tariff deal. My position?
Hello, hope someone can advise, thank you. I'm moving into a property which I have bought, where the previous occupants were tenants. The landlords live in New Zealand and decided to sell. The electric is supplied by British Gas and it is a fixed price tariff until May 25. I don't want this deal. Does the deal belong to…
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Utility Warehouse and calculation on the Energy Bills.
I understand others have posted about this issue with VAT excluded calcualtions but I still don't understand the validity of the calculation on my Energy Bill from Utility Warehouse. . Specifically in the section tiltled "Keeping track of your budget plan". In this section it works out my latest balance using the following…
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Moved: Seeking Advice on E.ON Next and Opos Debt Collectors Issue
This discussion has been moved.
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Cheapest way of paying for Octopus
I have gas and electricity with Octopus (having previously been moved over from Shell). I currently pay on receipt of monthly bill, using my Chase card, so getting 1% cashback. I do like to only pay for what I use but am wondering whether there is a cheaper way of doing that as it's not obvious from the website how much…
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British gas extreme delays in sending out invoices
Hi. I hope I am not off-script asking this here. Otherwise not sure where to go. In December 2024, I had a power flush and system filter fitted to my heating system costing £840. When I booked, the agent was not able to take my credit card details so they said they would send an invoice. Nearly seven weeks on and not only…
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All night heating
Has anyone tried leaving the heating on all day and all night at say thermostat setting 19°C as opposed to having it set for 19° C during the day and dropping to 16° C during the night. If you experimented here what was the result?
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Solar installed then consumption apparently increased by ~60kw per month
We had Q-Cells solar panels/inverter/battery installed in Nov 23. The meter wasn't changed as already suitable. We have taken our own monthly meter readings for many years, so have accurate consumption figures prior to installation. Our lifestyle/pattern of absences from home/use of appliances didn't change when solar…
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Billing discrepancies
Hello Advice please. My energy consumption has apparently increased over 200% according to my bills compared to last year with no logical explanation. My energy provider reissued my bills due to a 'technical error' last year and am now -£1000 instead of being in credit. They sent me a statement of accounts and the kwh…
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Anyone used oneutilitybill.co
Moving to a new rental next month and via the agent I was contacted by oneutilitybill.co at first I thought it was a bit of a scam, but now I am not sure. They are an abstraction layer between the customer and group multiple bills into a single monthly payment. Initially I suspect they were for groups of friends etc…
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Octopus Intelligent Go Flat Rate Billing
I emailed Octopus Energy recently as I hadn't received an electricity bill since 19/08/24. I had a problem with my SMETS1 smart meter which was replaced with a SMETS2 meter on 02/10/24. This is what they replied to me : "The half hourly readings that we needed from the old meter unfortunately where unrecoverable so we have…
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Moving from Octopus Dec V1 Tracker back to Octopus Flexible from March
Anyone else doing this? Is this a wise move?
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Big savings from Eon at Christmas
Thanks Eon for the free electricity at Christmas, I saved £7.18. :) :) :) Which emicon is the sarcastic one?
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Info needed British Gas peak saver sundays
i joined BG in December and engineer told me about joining peak saver Sunday. I went to website and completed required details and got email back to say thanks we will let you know. After that nothing for ages. I phoned the chat line and spoke to a lovely lady who had no idea what peak saver was. I contacted BG direct and…
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renewing Octopus tracker now need a smart meter?
My existing Octopus tracker will need to be renewed mid February. on the email it states i need to have a smart meter in order to renew, in the case there is an issue with the smart meters can i still submit manual meter readings?
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Smart meter not commissioned
We’ve been in our new-build property for 2.5 years, and during that time, our smart meter has never functioned properly. I’m expecting an electric vehicle soon, so I need the issue resolved to access EV tariffs. British Gas told me: “If the meter is showing as whitelisted, this means it wasn’t fully commissioned during…
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Siemens central heating controlller
I have a Siemens RDJ10RF wireless thermostat controller. The screen has gone faulty and only showing half of the numbers. I have changed the batteries to the recommended new alkaline ones and it has not changed the display. Anyone know if it can be easily fixed or do I need a new controller. It is about 10 years old.…
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Economy 7 time switch off
Hello, I'm concerned about the switchoff for the radio teleswitch which controls our electricity meter. I'm told by our supplier EDF that the only solution is a smart meter but when the engineer came to fit one he said he couldn't because we had no mobile phone signal- which is true. I believe the smart meter uses the O2…
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Direct debits for a home with solar power
Martin has a useful guide supplied by Octopus showing the point at which your combined energy bill returns to credit after the winter (roughly early May) My question is, my solar panels will start to provide significant power from March onwards. Is there a graph for a typical home with solar panels. My thought is point you…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.