Octopus Energy - has anyone recently taken a 12m fixed?

thingswerentthisbadinmyday

Afternoon all,
Any help would be very much appreciated.
On Friday 8th August, I logged onto my account and believe I was ‘offered’ a 12m fixed with unit prices of; 24.42p kwh Electricity and 5.7p kwh Gas. Both figures include VAT.
Due to the on-line switch facility suffering a ‘technical glitch’ (so Octopus now tell me), I was not able to switch on-line and despite e-mailing them, the fixed rate was pulled in the interim.
I have spoken to Octopus today and asked them to honour the prices I saw on the 8th August.
Unfortunately, the person I spoke to was unable to verify that the prices I saw (or believe I saw) are showing up as being previously available. So we’re at something of an impasse.
What would help me immensely is if there are any fellow forum members who took a 12m Octopus fixed rate either on Friday 8th August, or a short time before (say after 28th July), whether they would kindly let me know what unit rates they secured. 
I realise that I could have made a mistake with the unit prices but I am someone who is fairly meticulous with record keeping and not likely to have made an error with the VAT side of things. My only regret is that on this one occasion, instead of taking a photo of the prices, I simply copied them down.

The_Hawk

Octopus 12M Fixed August 2025 v4 for the West Midlands:

Electricity

• Unit rate:24.42 p/kWh
• Standing charge:49.73 p/day

Gas

• Unit rate:5.70 p/kWh
• Standing charge:28.88 p/day

northernstar007

ive been looking at fuse and they seem the cheapest atm for a 13mth fix, (more or less on par with my current edf fix till sept26 so no point me shifting)
worth checking there site out

QrizB

thingswerentthisbadinmyday said:

What would help me immensely...

All Octopus's recent tariffs for your region should be available to view at:

https://octopus.energy/tariffs

Don't click the "request a quote" button, look a bit further down the page and enter your postcode then filter on "domestic" and "fixed".

thingswerentthisbadinmyday

The_Hawk said:

Octopus 12M Fixed August 2025 v4 for the West Midlands:

Electricity

• Unit rate:24.42 p/kWh
• Standing charge:49.73 p/day

Gas

• Unit rate:5.70 p/kWh
• Standing charge:28.88 p/day

Thank you so much for this.
Exactly the information I need.
At the moment, Octopus are trying to tell me that there is no evidence that the company offered the rates I quoted (and which you mention in your post).
Either the person to whom I was speaking didn’t search their records carefully enough, or…….
I have asked for written confirmation stating categorically whether Octopus did or did not have a fixed rate available with the unit rates mentioned.
I now know the actual name and version number of the fix. Thank you for this. 
I have been a loyal Octopus customer for many years and have recommended family members. The email exchanges I’ve had with them over the last 6 days, plus today’s phone call (when I lodged a formal complaint) causes me to think very hard about my “loyalty”.

thingswerentthisbadinmyday

QrizB said:

thingswerentthisbadinmyday said:

What would help me immensely...

All Octopus's recent tariffs for your region should be available to view at:

https://octopus.energy/tariffs

Don't click the "request a quote" button, look a bit further down the page and enter your postcode then filter on "domestic" and "fixed".

Very many thanks for this. I didn’t know that historical rates were available to view.
But this naturally leads me to the next question (rhetorical), I think it’s excusable that a customer doesn’t know where to find historical rates but a member of ‘customer service’ staff dealing with a complaint -really?
I’m not going to let this drop any time soon.
I want the rates that I now know I saw/was offered, honoured.

Lorian

Make sure you are talking to an agent not just their AI

thingswerentthisbadinmyday

Lorian said:

Make sure you are talking to an agent not just their AI

Thanks for the heads up.
~it was a phone call with a real person.

mac.d

I'll be interested to hear how you get on, as I've posted in another thread I emailed them on the 6th and then the 8th to switch to latest gas and electric fix respectively. Gas was confirmed ok but I didn't get a reply from the electric request so chased it up & when they replied they just included a button for a new quote, at a higher price. So have no raised a complaint with them.

thingswerentthisbadinmyday

mac.d said:

I'll be interested to hear how you get on, as I've posted in another thread I emailed them on the 6th and then the 8th to switch to latest gas and electric fix respectively. Gas was confirmed ok but I didn't get a reply from the electric request so chased it up & when they replied they just included a button for a new quote, at a higher price. So have no raised a complaint with them.

I’ll keep the thread updated.
For now, I’ve been promised a written reply to my formal complaint.
We’ll see when (if) it turns up what their proposal is - if anything.
I really don’t understand how difficult it can be to actually provide an answer to a straightforward question. 

pfpf

honestly guys and this applies to so many threads on here that i may just keep putting the same response on each one

i have never had a "social media" account other than opening FB for a particular one off need. same now with Twitter, opened purely to deal with Octopus. since setting a 12 month fix on both in Aprl i have swapped out Gas twice and each time the switch has happened within 20 mins.

just copy/paste the tariff name and send it in. a really simple way to switch if the online switch isn't working which it never does for a single fuel.

so as it is i am on Fixed E till April and Gas till August, its so simple its worth it even if a new tariff is the same, it extends the life of the switch.