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How much does Octopus earn from interest on utilities credit balances?
Does anybody know how much Octopus earns from all our money that they're holding in the bank? Octopus charges me a fixed sum in monthly direct debit based on my average utilities bills. They tell me this is to help me balance my bills over the year, but it's actually an interest-free loan from me to them. Imagine if I…
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New to a tenancy. Need supplier advice
I have left the family home. Getting a 3 year tenancy. Who is the best/cheapest supplier?
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Calibration of Gas and Electricity Meters
I saw a previous thread on this a couple of years ago but no real conclusion. Based on the huge cost of energy at the moment, is there a requirement for the suppliers to periodically calibrate the meters? I am from an engineering background and I know we were periodically required to check the readings on our measurement…
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Uknown British Gas charges affecting Credit Score (Again!)
Hi, I need some advice on how to approach an issue with British Gas. I’ve been looking at getting a credit card ahead of a few purchases, but upon going through the application with my bank I found out I’d been rejected, which was unexpected. I hadn’t checked my credit score in a few months but when I did last, in July, it…
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Can the smart bit of a smart meter be turned off?
Being pestered by Outfox the Market to have a smart meter installed but they say it cannot be turned off from being a smart meter. I thought smart meters could be so they run like an old fashioned meter. Anyone know
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I want to disconnect from the national electricity grid
Am I legally allowed to disconnect from the national electricity grid? What does this involve? How much does this cost? Will I be able to re-connect in the future if I want to?
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7K to replace a boiler?
I have a rental property in Scotland. During a Gas Safety Check, they established that the flue is leaking at the bend above the ceiling in hallway, signs of flue leaking back into the boiler and that the boiler is old and in poor condition. It was identified as immediately dangerous and the gas supply has been capped,…
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Energy smart meter issues creating north-south divide
https://www.bbc.co.uk/news/articles/cq52382zd1no
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Ovo billing error
I've had an email from Ovo that I don't really understand and they haven't managed to explain it. They said that they have been underestimating my energy use since 2022. It said that they couldn't charge me for energy wrongly calculated before October 2023 (£92.21), and that they had recalculated the usage since then. I…
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Received bill along side pre payment meter
Hi all I've just moved out of a 2 bed flat where there was a pre payment meter. As I presumed with a pre payment meter, I topped up when running low and that's that. I've now moved and Scottish Power are sending me emails about a final bill of £250. There explanation was something like when the statements are generated,…
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Octopus
Just want to say they have been overcharging me excessive for four years . i had a serious head injury and only get my organisation skills back so now can check without getting confused .. they know they have done this . i so like to a rather aggressive person at octopus and realised they know . now they are changing the…
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Being charged for paper statments
Postie came yesterday and had l nice letter of Ovo telling me from now on l will be charged £1.50-1.80 for having my bill via letters. Have any other utilities started to do the same?
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Replacing old overnight storage heaters..
Hi, I moved into my semi detached house two years ago and need to rethink my heating for this winter. Currently have 40 year old overnight storage heaters, they really need to go as they are inefficient. I have no gas in my area so electricity is the only energy option. I'm with Octopus energy go as I recently bought an…
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EDF Simply Fixed 1Yr Nov25, 1yr fix. No smart meter needed. Dual fuel or elec-only | Monthly Direct
Is the no smart meter needed a typo in the MSE email ?
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Energy Companies re-billing at the new rate as at 1st October
Can anyone help? Has this happened to anyone? I recently moved from Octopus Energy to British Gas on 1st October giving my last monthly meter readings 29th September to both energy companies. Octopus gave a final bill as of 30th September. On 15th October Octopus credited and rebilled all my gas bills from 1st April at the…
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Gas meter mix-up on national database
Hi. I’ve been dealing with final bills since mid-July and found British Gas has been billing me for a wrong gas meter. On national database, my address is registered with the wrong meter supplied by British Gas, and the correct meter is supplied by Octopus and matched with an invalid address (with inactive post code). All…
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Wrong electricity meter in my property.
Our house was split into 2 dwellings back in the late 1960’s. We are 84a and next door 84, Just recently found out they have the meter registered for 84a and us 84. We are with eon next they are with Octopus. We’ve been here for 23 years and the meter in our property is definitely linked to our electricity usage. Whats the…
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Bolier Maintenance Plan - MISSOLD
I took out a Boiler Maintenance Plan with (what was then) Hometree, in August 2022. It was subsequently taken over/changed to BeWarm. The contract I electronically signed, Did Not advise me clearly what I was taking out. I understood that I would be taking a Loan for the cost of the boiler, and my monthly payment (which…
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When Octopus reply to emails and miss the point - is it a Bot reply?
I'm just wondering about this and will be interested in any of your experiences or knowledge. When Octopus reply to an email and their reply is incomplete, or some questions have been ignored, is it possible that a human has not replied? Is there any way of knowing? It is disappointing when they reply: "Thank you for…
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Boiler not working after smart meter installation
We had a gas smart meter installed 10 days ago by Octopus at their insistence and ever since then the boiler keeps giving out and displaying an error message indicating inadequate gas supply. We believe that the installation has caused a drop in gas pressure. We have contacted Octopus who told us to get someone out…
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