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Octopus Budget Forecast
Does anyone else who is with Octopus energy for dual fuel keep track of their energy usage versus the Octopus Budget Forecast tool? I have been looking and I believe their budget forecast tool is predicting 30% higher than my actual usage and their Direct Debit changing option will not let me reduce the direct debit to my…
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Utility Point - Barratt Smith & Brown phishing scam
For the past year or so, BSB have been chasing me over email and text for a disputed debt of £46.40 on behalf of Utility Point. I've sent them multiple emails saying that I've never heard of the debt or received a bill from Utility Point. I asked them to send me evidence of the bill in writing (i.e., the actual bill from…
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EDF - Free Electricity on Christmas Day!
Just seen this... https://www.edfenergy.com/energy-efficiency/sunday-saver-challenge EDF customers will receive eight hours of free electricity on Christmas Day. You just need to sign up to December's Sunday Saver challenge between 25 November and 1 December and you'll automatically get eight free hours of electricity on…
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Moved to new place - worthwhile switching ?
Hi all, As above, been in a new place for a couple of weeks - before that we had 2 months ish between old house and new one, was alternating between airbnbs and holidays abroad, depending on what was better value...so a bit out the loop regarding energy bills and best ( hopefully) strategy. Currently on the Co-op Flexible…
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Smart Thermostats Hysteresis
I have just installed a Hive smart thermostat, and I have noticed there is next to no hysteresis in the system. For example, if I set it at 20 degrees, it will heat to 20.1, then as soon as it hits 19.9 it will fire up the boiler again. It is keeping the temperature I want, but the hysteresis on it is far too tight. For…
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Metric/Imperial meters and overcharging
This post is just a warning if your energy bills are unexpectedly high (well, higher), and applies if you've recently had your gas meter replaced, though actually might be good to check anyway as some people this has affected have been overcharged for years, and the issue is well known, and ongoing; I've seen cases going…
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Standing Charges
Hi All, I have tried in vain, to get a response from my MP, Ofgem, and others in answer to my question. The question is, Who police's where the standing charges are spent? I have researched where the money is supposed to go, but have no answer to who police's this. My suspicion is that it goes in profits to the greedy…
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What's the best, cheapest, safest source of heating?
OK - so not talking about my boiler, radiators or having good insulation. And I'm not talking about heating the person instead of the room. What is the best type of heater to get? Tiddly fan heater? (not impressed with ones we've had) Oil filled heater? One of those magical sounding radiant things that heats a room in…
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Utilita -removal of meter
Please can someone help, we bought 3 flats back in 2022 and converted them back into the original dwelling. There were 3 electric meters, 2 of which we had removed one with Utilita and one with Utility Warehouse as advised by them. We were never with Utilita and we were advised that due to a previous outstanding balance…
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Fixed tariff with monthly usage bills
Sorry I know this is a basic question but I easily get confused. Been on a standard tariff with OVO have smart meters and like to receive an accurate bill for the month based on actual usage and pay that on receipt. Is it possible to get a fixed tariff with any company and pay lower rates without having to pay a fixed…
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Dimplex quantum help - how hot?
I had 2 quantums installed last winter. One, brand new, seemed to be overheating. I raised a ticket with Dimplex but then the weather turned milder, I turned the heater off and it didn’t get sorted. Can anyone help with the following: how hot does the outside get, especially if it’s still charging? I have it set to home…
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Dimplex Quantum Storage Heater Troubles
We brought x2 dimplex quantum storage heaters which are now encountering issues it seems. Bedroom: Qm100 g6 series. We were finding difficulty heating the room at night and charging the unit without the unit overheating. It seems the brains of the unit gets overwhelmed by usage and charging together. Has anyone encountered…
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Eon Winter affordability scheme
Last winter I saved a lot with this scheme - 25% of my bills. But can't find any mention of them doing it again. What do you think the chances are?
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Real time energy monitoring
I am with Octopus and noticed that the Smart Meter Display is usually inaccurate - it is a few hours behind and the amounts shown are wrong - it generally corrects itself by the next day.Is there an app that I can use to show accurate REAL TIME usage ?
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OVO are creating fictitious accounts
I recently had a dispute with OVO and successfully took the to the ombudsman for them creating a fake account for my new house. The process of getting any sense out of their woeful customer service and their aggressive legal letters was quite traumatic. My daughter has now got a similar problem. This can't be an isolated…
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Octopus Tracker Dec23
I have decided to stay with Tracker Gas and Electric until around March/April 2025. Like most things in life, it is a gamble, but of course, I do have the option to change for free at any time. It has been good so far, but I expected it to increase during winter. I believe I was probably one of the last to join before it…
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MSE Cheap Energy Club shows conflicting savings
Done a comparison using the Cheap Energy Club but the results are all over the place, or my head is. Below are the exact results shown for the top 1yr fixed tariffs- Supplier Reduction Mthly DD EDF Simply Fixed 1Yr Jan26 = £116 -6% less than current -/- Est £117 E.ON Next- Next Fixed 12m v35 = £105 -6% less than current…
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Is this noise level normal from a heat pump (NIBE VVM 300)
Hi I just bought a house with a heat pump (NIBE Fighter 2005) and a boiler NIBE VVM 300, and I don't know what's normal and what isn't. When the compressor is on, it makes a loud noise, is this normal? From googling, it doesn't seem possible to configure a time for the compressor (it comes on around a similar time between…
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Eon.Next statements
I seem to have endless trouble trying to get Eon.next to give me any statements. It took months for them to generate a statement earlier this year. I finally got a statement in September. When October came I had to ring up and ask for them to generate a statement. Now my November statement is due and I have had to contact…
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Free electricity??
Over 3 months ago I switched gas and electricity supplier having been with separate companies before. My new supplier seems to have messed up the switch and is only billing me for gas. I’ve had final closing bills from both previous suppliers and received credit refunds. When I called to check why no electricity bill they…
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