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Is there a law or rule that says I have to have a gas supplier?
More of a hypothetical question than anything I'm actually planning on doing, but we switched from gas central heating to a heat pump last year, and we've just replaced our gas hob with in induction one, meaning we have now have no gas appliances at all. Obviously we're not to happy paying a standing charge for nothing,…
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Fixed rate vs flexible rate
I’m currently with octopus on flexible rate economy 7 . I’m sorry I am autistic and dyslexic and the numbers confuse me. Would it be cheaper for me to be on a fixed flat rate or flexible with day and night rates ?
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octopus statement
hi all any advice its nothing big just curious since ive been with octopus the 1st few months putting actual readings makes an avg bill so ive left it for smart readings and its been working exactly as it should readings end of every month and billed in a cpl of days from 1st-end of month is my billing date so today…
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Incorrect bills
I am with octopus and for the last 4 months they have been billing me incorrectly and only charging me for electric electricity not the gas. on every occasion I contact them to get the bill corrected which they did. They have now sent me a surprise bill because those four corrections were wrong and they were using…
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Smart meter - half hourly readings
Hello all, I recently had a smart meter fitted (SMES2?). I have solar panels and battery storage. I want to be able to charge batteries at a cheap overnight rate and use during the day instead of higher priced units. I enquired about these and have been told that my meter does not support half-hourly readings and I would…
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Debt with Energy Company
I'm unsure if this issue is in the right place, feel free to move it if its not... * Back in Late 2019 Early 2020 I started a new job and it took me a while to realise 2 pay checks didn't go through, and a new payment plan id set up with my provider then SSE failed as the direct debit didnt go through, Basically i was told…
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Smart meter installation gone a bit wrong
Okay, I’ll keep this short. Smart meter installed today and immediately the guy installing has (in my opinion, proven by the pics of my old dial meter I had been taking daily) entered a much higher reading: My reading 28/11 9841 His reading 29/11 10852 Now my energy account is up the wall. I’ve emailed octopus explaining…
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Edf smart meter issue
On 20th Sept edf arrived as arranged to fit a smart meter. Another end of the fitting and after putting new meters in we were advised there is a known gas connection issue and they'd let us know when it was sorted. Over 2 months later I'm still chasing and still being told the smart meter team will be in touch when there…
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I think my central heating isn't up to it
I've been here 2 years. Last winter I was barely home. Now I work from home. Today it's cold first time this year, my heating is set at 19 degrees and the radiators have been on all day and temperature in the living room hasn't reached that, I know the system is old - gas engineer says my boiler is 20+ years old but still…
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New Install - Heat Pump vs Combi
Which should I go for if I am going to be living in the property for 15+ years? We got an old boiler in our house replaced about 7 years ago from a tank to a combi. It resolved a few problems and we probably broke even on the cost savings. Now moving to a new house. But it's a question of whether heat pump setups are…
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Vaillant ecotec Pro28 Problems
We have a very strange problem where the central heating is not turning off even though the heating is turned to of on the boiler and the timer is fully of with batteries removed. The heating sign is also not flashing on the boiler even though the radiators are all hot.
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Celling rosé light fitting
Hi removed the rose and noticed a wire loose. I’m trying to figure out where to put this wire. Please see image red circled
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E on next tarriff advice
Hi all just looking for some advice here we are currently on a next fixed 12m v14 1180 is current annual cost 1165 is next tarrif we could change to but our current tarrif ends June should we do the new one or stay?
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british gas meter test nipple broken, unable to contact british gas
had a new boiler installed on Monday, gas engineer came to test and confirm everything in order yesterday, unfortunately whilst checking the gas meter, the test nipple on the small tank snapped off (little brass screw) he contacted gas services (cadent) who turned up within an hour, he was not able to remove the broken…
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Utilita prepay - move in form
Hi all, Resorting to this as it seems Utilita don’t answer their phones. Moving into a house next week that has Utilita prepay smart meters. I want to get in, swap to octopus and get off the prepay asap. The Utilita website has a form for moving into a property, but it takes up to 14 working days to be dealt with. What am…
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Octopus Energy economy 7 beware
Hi, Just thought I would share my experience with Octopus Energy. Hopefully you all have happy experiences but mine is far from great. I am an Economy 7 user. Adapted my electricity usage to save money. I switched from Ovo to E.on to save money. E.on were terrible and ombudsman had to sort it. Moved to Octopus due to being…
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old style meters keep or change to smart meter?
i have 2 old style electric meters,(exotic meters?) , 2x standing charges + useage, im in a flat with storage heaters, im on e-on next flex for temporary time, most companies seem to not be able to give a tarrif deal, does anybody have experience of staying with these meters or how about changing to a smart meter? have…
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What size tumble drier?
We are looking to buy a heat pump tumble drier. We currently use an airer with a dehumidifier but it's no good for bedding and we would prefer the option of not leaving our clothes out to dry. Our washing machine has a 9kg capacity. I noticed that there seems to be quite a big price difference between the Bosch 8kg (£489)…
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Ovo energy balance in the negative?
Hello, My mother is with ovo energy and has solar panels (if that makes any difference lol). She doesn’t have a smart meter. They have sent her this recently and we cannot make anything out of this at all. I’ve obviously suggested that she calls them up tomorrow and ask about this outrageous price, but I’m hoping this is…
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A Shade Greener solar panels
Hi All, am looking at buying a property at auction that "has" solar panels from ASG. The issue is that they were fitted in 2014, and in 2018 the previous owner had asked ASG to remove them for roof works and they were never reinstalled and no roof works have been done. I have approached ASG before the auction ends, and…
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