Bulb help please?

gilbers

Hello- as a Bulb customer I have just increased my monthly payment to £80. I don’t understand as they don’t offer a fixed rate whether or not to leave and find a fixed rate with another company? I don’t understand is “fixed” better than “variable” and don’t quite understand the terminology “capped “. Very confused and stressed about all of this. Can you please help? Thank you.

gilbers

Have I not posted this correctly? Please help? Thanks

MSE_Laura_F

Hello @gilbers,

Thanks for your question. Our experts weren't able to answer every question they received during the event.

But this MSE guide should help:
Is it time to fix my energy bill?

It includes a section on Bulb customers' options.

We've also a guide that explains what the price cap is and how to know if you're on a price-capped tariff.

I hope this helps.

Thank you,

MSE Laura F

gilbers

Hi Laura F, so very grateful to you for your response and explanation as to why no one had answered my question! Yes I understand that not all questions can be answered but wasn’t confident that I had posted it correctly. I have read your suggested “guides to..” but unfortunately I still don’t understand if there is something I should or should not do??
Thank you again Laura for your reply- Gilbers

MSE_Laura_F

For help with deciding whether to leave and find a fixed rate with another company, this answer from the Ask An Expert event might help:
https://forums.moneysavingexpert.com/discussion/6378408/should-i-fix/p1
(Scroll down to the yellow box for the answer.)

The experts aren't able to give personal financial advice, but the answer should help you to work out for yourself if you should take a fixed rate.

Good luck,

MSE Laura F

gilbers

Thanks Laura F again for your help! Above and beyond!! Gilbers

MSE_Stephen

This was a question submitted during one of our Ask an Expert events. It wasn't selected to be answered by our expert(s) but we've left it open for our users to share their insight.