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Utilita service reviews
Those that are with Utilita for a long time, how would you rate their customer service? I'm considering switching to them But wanted to check others opinions first
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Friend had smart meter installed without consent
A good friend of mine who is 80 told British gas she did not want a smart meter under any circumstances. Some time later a man who did not identify himself knocked at the door to read the meter as work was going on with new pipework outside. He then said he was just going to move the meter to somewhere outside. He didn't…
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Prepayment meter
Hi please can anyone help. I moved out of my old address in March 2022 which I used a prepayment meter.The company is Scottish Power and I continued with them at my new address which is a normal meter. After 9 months of living at my new address they decided to tell me I owe £400 in gas and after numerous conversations I…
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scottish power new smart meter fault?
We had a new smart meter fitted 17 Jan. We left our property to go abroad 16 Feb, the house is now empty until we get back in May. We have a nest installed. We turned off the heating system (that's all thats on gas) .The bill produced on 16 Feb - 1 March showed £4 of gas usage and £3.95 standing charges. But we were not…
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E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
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MSE Energy Club
Hi Does anyone know if MSE Energy Club is up and running, it states hopefully 4.30 toady but I have been refreshing the page and it is not open. It does state hopefully and they would update on the page if they cant get it running Thanks
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Is eco4 real?!
It sounds too good to be true! I definitely qualify. But 2 companies have been out, taken my details and then gone quiet. I am in Dorset and can't even find where there is a local company doing eco4. Are there any positive stories!?
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Direct Debit and Receipt of Invoice.
I have volunteered to help a couple in their eighties with managing their energy costs. The couple pay the full amount on the receipt of a monthly invoice [Gas and Electricity] which they have done for a number of years. On checking unit costs and standing charges I discover they are being charged approximately 20% more…
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Octopus - which tariff is better?
Hi i was in a flexible tariff with octopus, and in February I moved to the loyal octopus 12m fixed. Unless I have made a crazy mistake, those prices are better than the new ones in the flexible tariff after 1st April so I think this was a wise movement however, I am considering the agile or the tracker ones, but I have no…
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Octopus customer support
Is anyone else having problems with Octopus customer support?
I've been going round in circles with them for weeks over a known problem with
meter readings for dual tariff customers (day & night electricity rates).
They don't seem at all willing to resolve the problem, they just keep putting
more obstacles in the way. It…
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Octopus Direct Debit still £76p/m - hasn't changed since Avro collapse Sep 2021
Hello, At the point of Avro collapsing and my gas/elec account automatically switching to Octopus, the £76 per month direct debit I was paying immediately before the switch is still being taken by Octopus and hasn't changed since. The debt I owe to Octopus on my account has recently exceeded £2,200, and yet still no change…
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octopus forcing smartmeter
Hi guys love this site! A guy came round to read our meter first time in yonks. He was reluctant to show ID, but did eventually. He went to the meter cupboard and knelt down fiddling around for ages, so we guessed he wansn't just reading the meter. We told him we don't want a smart meter, but he didn't reply. Then we got…
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Winter fuel payment help
Why is the cut off date for this benefit to pensions People born before September 25, 1957 I could have done with the help but my birthday is 26 September 1957. does that mean i may get it but year 25/26? I just wondered why the cut off day, a day before I was born is set, many thanks
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MSE News: Energy Price Cap predicted to fall by less than expected – so should you fix now?
The Energy Price Cap, which dictates the rates most people pay for energy, is now predicted to fall by less than expected over the next year, according to the latest data from analysts Cornwall Insight. It means you'd pay on average 15% less than the current Price Cap over the next year – but you could save more than this…
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given day and night readings wrong way round to Outfox the Market,
how easy is it to get outfox the market to rebill me after my mistake of given them the wrong day and night readings, (i gave them the wrong way round) ive tried emailing them but no reply as of yet, and dont have time to ring as i dont get home in time as they close at 5pm dont want it to drag on and on etc, just want to…
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Best EV Tariff 2024 vs Agile Octopus
Hello, can anybody advise me on the current best EV Tariff. Looking for one with a good overnight rate. Considering Agile Octopus but not sure if I would be better off with an EV Tariif I know the price of upfront.
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Aga and Freezer
Am getting a new freezer - is it likely to push up my energy bills if I put it in the same room as my aga (which is on all the time)? I could put it elsewhere.
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I have solar panels but don't fully understand how it works
I have recently moved into a new build council house. As the house is brand new, solar panels were installed from the very start. I have figured out how to use the website and app and understand how to see how much the panels are generating, and how much charge is on the battery. On a day like today, the battery reaches…
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British Gas Hive Saver Tariff
Interesting developments from BG (Centrica) if you have Hive Heating Plus which you should be able to get more or less free if you Buy at the right time........ When my switch goes through will update with the revised Standing Charges and Rates (Didn't take a screenshot but should have) Both significantly under the Price…
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End User Queries Heat Network
Hi Team Need some inputs with respect to few end user queries related to Heat Networks. BackGround:I am a tenant in a flat. As a part of our moving-in process were NOT kept aware by the LETTING AGENT that the heating & hot water to our flat is via communal system "heat network". Though we were not informed about heat…