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Ask An Expert: ENERGY

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Smart meter readings don’t always tally with billed amount

WASPILin
WASPILin Posts: 6 Forumite
Second Anniversary First Post
edited 25 August 2022 at 4:41PM in Ask An Expert: Energy (Aug)
Hi. We have noticed that our smart meter readings don’t always tally with our billed amount.
For instance our July  monthly bill for gas and electric with Octopus according to the Smet2 should be around £110, plus VAT. When the bill came through it was £164,  a 30%+ difference.
We believe the tariff cost is up to date.
We have tried to ask Octopus, someone told us the smart meter is only a guide which is scary.
It’s worrying that there is such a huge difference, any ideas please. Thanks
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1 votes

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Comments

  • Jyana
    Jyana Posts: 790 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    Have you checked the actual units used and tallied them up using your tariff to check which is correct? 
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